Social and Behavioral Sciences Commons^™

Exploring The Potential Of E-Government In Reducing Corruption – Case Of Egypt, Mahinour Abou Elseoud

Theses and Dissertations

Many countries have recognized the significance of electronic work transition to application, frequently known as e-government, with the purpose of improving their bureaucratic performance and reducing corruption. From an economic standpoint, transparency may boost government efficiency as it increases the government capacity and, eventually, fosters good governance by reducing corruption and inefficiency. As a result, this study aims to analyze the correlation between e-government and corruption, as well as whether e-government reduced the detrimental effects of corruption on public trust. To accomplish this objective, the thesis focuses on in-depth interviews with citizens of all ages, socioeconomic and educational backgrounds, as …

Facebook Usage By Small-Town Governments: A Multi-Case Study In Southwestern Virginia, Adam Luke Tolbert

Doctoral Dissertations and Projects

The purpose of this mixed methods multi-case study is to analyze (1) how small-town governments are using the Facebook social media platform to serve residents; (2) the results that are experienced by the small-town governments and residents in the town’s use of Facebook; and (3) the factors that influence the small-town governments to use Facebook to serve residents. The setting for the study is three small-town governments (Abingdon, Lebanon, and Marion) located in Southwestern Virginia. The theoretical framework guiding this study is the T3 Framework for Innovation by Dr. Sonny Magana. This theoretical framework, originally created to assess the use …

Measuring Citizens’ Acceptance And Usage Of E-Government Services: Applying The Technology Acceptance Model (Tam) In Egypt, Rana Khamis

Theses and Dissertations

The significance of public services delivery has been realized by all governments worldwide. An overarching tool to enhance government productivity and enabling citizen-centric public services, especially in developed countries, has proven to be the electronic government (e-Government).

While many scholars focused on the supply side of e-government, few researches studied e-government adoption from the citizens’ perspective. To contribute to filling this research gap, this study aimed at measuring the perceptions of citizens towards the adoption of e-government services in Egypt. Using Technology Acceptance Model (TAM), the main objective of this research was gaining a better understanding of the factors affecting …

Algorithm Vs. Algorithm, Cary Coglianese, Alicia Lai

All Faculty Scholarship

Critics raise alarm bells about governmental use of digital algorithms, charging that they are too complex, inscrutable, and prone to bias. A realistic assessment of digital algorithms, though, must acknowledge that government is already driven by algorithms of arguably greater complexity and potential for abuse: the algorithms implicit in human decision-making. The human brain operates algorithmically through complex neural networks. And when humans make collective decisions, they operate via algorithms too—those reflected in legislative, judicial, and administrative processes. Yet these human algorithms undeniably fail and are far from transparent. On an individual level, human decision-making suffers from memory limitations, fatigue, …

Government, Citizen, And Social Media : Understanding Police-Citizen Interaction On Weibo In China, Yumeng Luo

Legacy Theses & Dissertations (2009 - 2024)

This dissertation systematically examined the Beijing Police Department (BPD) daily use of social media and citizens’ comments it received. Previous studies in the field of e-government and political communication in the Chinese context focused only on the measurement of quantitative indicators of government use of social media or a single event. This dissertation incorporates theoretical frameworks of e-government, public relations, and the public sphere to provide a detailed picture of citizen and government interaction in the Chinese context. Using the BPD as my case study, I not only explored government’s daily activities and engagement strategies but also examined the nuances …

Government Workspace Digitalization And Socioeconomic Development Outcomes In Ghana, Winfred Ofoe Larkotey, John Effah, Richard Boateng

The African Journal of Information Systems

The study sought to understand how the structurational environment shapes socioeconomic outcomes of government workspace digitalization in Ghana based on a qualitative, interpretive case study and the structurational model of technology as a theoretical lens. The findings show how the availability of electronic transactions law, government borrowing, and extendable system design can positively influence socioeconomic outcomes of government workspace digitalization. However, use of multiple system development environments, bureaucracy, a within-country digital divide, and a persistent physical signature and letterhead culture can negatively influence the socioeconomic development goals of government workspace digitalization.

A Bibliometric Analysis Of E-Government Research, Darmawan Napitupulu

Library Philosophy and Practice (e-journal)

E-government research has increasingly been raised since ICT was used in the public sector, but it has not yet reached the maturity stage. It contributes to the high number of research published in recent years. However, there is still limited or no bibliometric analysis conducted to analyze e-government research as a whole in the last decade. The purpose of the study is to establish bibliometric analysis as an extensive review of e-government literature. The method used in this study consists of five steps: defining search keywords, initializing search results, refining search results, compiling preliminary data statistics and analyzing data. The …

Understanding Burdens : On The Construction, Reduction, And Consequences Of Administrative Burden, Donavon Johnson

FIU Electronic Theses and Dissertations

This dissertation sets out to specifically examine how administrative burden is constructed, how administrative burden is reduced, and the consequences of administrative burden. This exploration is of consequence to the discipline insofar as it provides empirical evidence of the crucial role that public administration has to play in advancing democracy and democratic institutions (Ziblatt and Levitsky, 2018). Administrative burdens have social equity implications (Herd and Moynihan, 2018). By fettering access to social services or government programs, burdens have the ability to impede democratic activities thereby fettering democratic outcomes. This makes it important to study burdens in this context especially given …

Interrogating Factors Encumbering E-Government Projects In Zimbabwe, Bismark Mutizwa

Young African Leaders Journal of Development

a journey of public sector transformation through the adoption and implementation of e-government projects. E-government projects are viewed as vehicles of organisational capacity embedded with transparent, accountability, efficiency and effectiveness. In a bid to bring about transmogrification in the public sector, the Zimbabwean government has implemented a number of e-government projects. To this end, this research paper seeks to examine the factors that are hindering the success of these projects and offer remedial actions that can be adopted to guarantee project success.

Good For You Or Good For Us? A Field Experiment On Motivating Citizen Behavior Change, Syon Bhanot

Economics Faculty Works

In recent years, public sector agencies have increasingly been moving citizen services online to reduce administrative burdens for citizens and costs for governments. However, motivating citizens to make the transition to online services can be difficult. In this paper, I report on a randomized control trial with the Philadelphia Licenses and Inspections Department, testing a letter intervention with 11,579 rental license holders designed to encourage them to register for an account and renew online. Subjects were randomly assigned to either a control group that did not receive a letter or one of three treatment groups: 1) Standard (a simple reminder …

Administrative Law In The Automated State, Cary Coglianese

All Faculty Scholarship

In the future, administrative agencies will rely increasingly on digital automation powered by machine learning algorithms. Can U.S. administrative law accommodate such a future? Not only might a highly automated state readily meet longstanding administrative law principles, but the responsible use of machine learning algorithms might perform even better than the status quo in terms of fulfilling administrative law’s core values of expert decision-making and democratic accountability. Algorithmic governance clearly promises more accurate, data-driven decisions. Moreover, due to their mathematical properties, algorithms might well prove to be more faithful agents of democratic institutions. Yet even if an automated state were …

Effectiveness Of The Smart Government In Abu Dhabi Municipality: A Study Of The Customers’ Opinion, Hajar Saeed Alafreet Alkuwaiti

Theses

Smart government has become a new way of delivering services to the public that not only is efficient and quicker, but is also useful and convenient for the customers availing those services. By adopting advanced technologies government nowadays are transforming public services and offering enhanced experience to the customers. However, since these services are based on new technologies, people are often apprehensive of using them because of privacy security and other concerns and that creates challenges for smart government implementation. The current research that aims to understand if Abu Dhabi Municipality’s smart government initiatives are meeting customer service expectations and …

Participatory Mapping, E-Participation, And E-Governance: Applications In Environmental Policy, Pragati Rawat, Juita-Elena (Wie) Yusuf

School of Public Service Faculty Publications

This chapter focuses on participatory mapping as an e-governance tool to facilitate public participation. Public participation is a key component of democratic governance, and there is a growing reliance on digital government tools such as the internet and social networking sites and geographic information systems (GIS). This chapter focuses on public engagement using information and communication technology, namely participatory mapping, known by a variety of terms such as participatory GIS (PGIS), public participation GIS (PPGIS), and voluntary GIS. While the analysis involves use of participatory mapping related to environmental issues, the chapter brings together seminal work from various fields of …

Illuminating Regulatory Guidance, Cary Coglianese

All Faculty Scholarship

Administrative agencies issue many guidance documents each year in an effort to provide clarity and direction to the public about important programs, policies, and rules. But these guidance documents are only helpful to the public if they can be readily found by those who they will benefit. Unfortunately, too many agency guidance documents are inaccessible, reaching the point where some observers even worry that guidance has become a form of regulatory “dark matter.” This article identifies a series of measures for agencies to take to bring their guidance documents better into the light. It begins by explaining why, unlike the …

Overcoming Tools Of Oppression: Plain Language And Human-Centered Design For Social Justice, Michela Sims

All Graduate Theses, Dissertations, and Other Capstone Projects

Technical communication audiences are increasingly international and intercultural. Some of these audiences may be vulnerable and suffering trauma following violations of their human rights and dignity. In such cases, technical documents can serve to reinforce the oppression experienced by these audiences. Technical communicators must adapt and create methods to communicate ethically and responsibly with these audiences through a social justice lens. This thesis utilizes adapted plain language guidelines from plainlanguage.gov combined with human-centered design (“HCD”) guiding principles to perform a qualitative document analysis of technical government forms. The findings of this analysis demonstrate a need for continued integration of plain …

Key Factors In Implementing Knowledge Management System Based On Project Management (Case Study Pusilkom Ui), Fikri Akbarsyah Anza

Jurnal Administrasi Bisnis Terapan (JABT)

Digital transformation in every public sector (E-government) already happened this past year. Though, from many IT Projects that previously ran, in average only 15% projects that can be said succeed. Many projects that failed caused by bad strategic and planning, bad management of human resources, lack of technological preparation, lousy implementation without proper preparation and proper acceptance testing. IT Projects are very costly, so we need to handle those problems with appropriate project management. One of the best ways to realize appropriate project management is using a project management system that can utilize proper knowledge management as well. Using post-positivism …

Transparency And Algorithmic Governance, Cary Coglianese, David Lehr

All Faculty Scholarship

Machine-learning algorithms are improving and automating important functions in medicine, transportation, and business. Government officials have also started to take notice of the accuracy and speed that such algorithms provide, increasingly relying on them to aid with consequential public-sector functions, including tax administration, regulatory oversight, and benefits administration. Despite machine-learning algorithms’ superior predictive power over conventional analytic tools, algorithmic forecasts are difficult to understand and explain. Machine learning’s “black-box” nature has thus raised concern: Can algorithmic governance be squared with legal principles of governmental transparency? We analyze this question and conclude that machine-learning algorithms’ relative inscrutability does not pose a …

E-Government And The City Of Buffalo, Michael J. Ramos

Public Administration Master’s Projects

As the United States continues to progress, the need for technological innovations has become increasingly important in the field of government. Federal, state and local governments are working towards the implementation and development of e-government practices. E-government began with the Clinton Administration in the mid 2000s, where the administration identified e-government as a way to promote a one stop access to government programs, cut costs and promote citizen advocacy in government (Moon, 2002). The purpose of this study was to explore the different departments in the City of Buffalo that are in charge of creating and implementing e-government projects. These …

The Use Of Social Media Interactivity Between Nevada E-Government Agencies And The Public: An Analysis Of The Role And Impact Of Twitter Accounts, Jung Eun Song

UNLV Theses, Dissertations, Professional Papers, and Capstones

Social media platforms have extended the information and communication technology (ICT) landscape in the public sector and have been used to increase e-government transparency, participation, and collaboration in the U.S. e-government. The use of social media platforms has improved a two-way communication for the interactivity with the public, which can provide insights to understand compliance with the Open Government initiative. However, many government agencies using social media have not thoroughly measured the impact of their digital interactions. Moreover, a lack of empirical studies of social media exist for improving the interactivity between governments and the public. Furthermore, scholars have not …

Comment Data From Ceri, 4-3-2017, Cornell Erulemaking Initiative

Cornell e-Rulemaking Initiative Publications

This file contains comment data from ten live policy discussions held on RegulationRoom.org and SmartParticipation.com from May 2010 to November 2016. A cross-disciplinary group of Cornell researchers, the Cornell eRulemaking Initiative (CeRI), created the experimental platforms for public participation in policymaking processes. CeRI used selected live federal agency rulemakings and other policy discussions to discover how the design and process of online engagement can support public discussion that is informed, inclusive and insightful.

Regulating By Robot: Administrative Decision Making In The Machine-Learning Era, Cary Coglianese, David Lehr

All Faculty Scholarship

Machine-learning algorithms are transforming large segments of the economy, underlying everything from product marketing by online retailers to personalized search engines, and from advanced medical imaging to the software in self-driving cars. As machine learning’s use has expanded across all facets of society, anxiety has emerged about the intrusion of algorithmic machines into facets of life previously dependent on human judgment. Alarm bells sounding over the diffusion of artificial intelligence throughout the private sector only portend greater anxiety about digital robots replacing humans in the governmental sphere. A few administrative agencies have already begun to adopt this technology, while others …

Promoting Your Community On The Web: An Exploratory Analysis Of The Web Presence Of Cities In Georgia, William Hatcher

Georgia Journal of Public Policy

Today, promoting community assets through a quality web presence is a vital component of economic development practice. However, many local development agencies do not have functional websites and also lack quality social media sites. In this study, we examine how municipalities in the Atlanta Metro area use their websites to promote economic development. The study seeks to answer two research questions: How are municipalities promoting their community assets on the web? And for agencies with a web presence, how effective are they at promoting community assets? The analysis describes the content of the agencies’ websites and assesses the overall quality …

The Impact Of E-Government On Corruption Control, Eunhee Lee

MPA/MPP/MPFM Capstone Projects

This study examines while each country has proceeded E-government, how E-government influences on corruption control by using national level panel data. After analyzing the result, both E-government development index and E-participation index showed positive effects on corruption control. However, the comparison analysis of OECD and non-OECD countries on corruption control through E-government shows that it has a great impact on not OECD countries but only non-OECD countries.

This results show that the various goals pursued by E-government have a positive effect on corruption control. However, this research presents that the influence of E-government corruption control on OECD countries, which have …

E-Government As A Tool For Stability And Socio-Economic Development In Post-Conflict Libya., Abdulmajid H. Mohamed

Faculty and Research Publications

Usually, great challenges lie ahead of any post-conflict government, especially in states that have historically been under dictatorship, like Libya. It has been six years since the violent regime change that took place in Libya in 2011, yet no signs of improvement is foreseen in public service delivery and constructive citizen participation in influencing national policy formation and evaluation. In fact, the situation of public services has been worsened due to the absence of political and executive power from a strong, united government. The resulting widespread of collective frustration and political uncertainty has become a catalyst for a more defective …

An E-Government Analysis Of State Legislatures' Social Media Use, Karen Sue Connell

Theses and Dissertations

This study analyzes the use of social media by state legislative bodies, broken down by a combination of legislative body (House, Senate, or general legislature) and by party (Republican or Democrat). I analyzed Twitter and Facebook posts for each of these groups during the week of January 11-15, 2016, specifically looking for four improvements: transparency, policy making, public services, and knowledge management and cross-agency cooperation. The research questions are: RQ1: Which social media platforms are state legislatures using? RQ2: What improvements are the state legislatures using in their social media output? RQ3: Is there a significant difference in the improvements …

Designing For Food Security: Portability And The Expansion Of User Freedoms Through The Corepds In Chhattisgarh, India, Prashant Rajan, Shweta Chopra, A. K. Somasekhar, Chad M. Laux

Prashant Rajan

Backend Challenges And Issues For Electronic Government, Salim Y. Alkindi

Information Technology Master Theses

The term electronic government (also called e-government, or eGov) refers to multidisciplinary projects that are complex in nature. Since the beginning of the Internet revolution many countries have adopted e-government as a step toward enhancing the delivery of public or governmental services to citizens by what are called e-services. A typical request for a service is initiated and passes through an electronic service (“e-service”) portal, or a front office. The term front office application usually system can be defined as designates software seen and used directly by an end user. This software provides the capabilities needed to collect the user …

E-Government In Public Diplomacy: An Exploratory Analysis On Factors Affecting Interactive Interfaces In Ministry Of Foreign Affairs Web Sites, Hyung Lee, Kevin Wang

Kevin Wang

In an attempt to empirically explore the ways in which governments take advantage of interactive interfaces on the Web for public diplomacy purposes, the authors conduct a content analysis on 83 nations’ ministry of foreign affairs Websites. Through a statistical analysis, they found that a nation’s Gross Domestic Product (GDP) and level of telecommunication infrastructure are significant factors in accounting for variations in the level of interactivity offered in such E-Government Websites. In addition, the findings indicate a notable disparity between nations in the interactive adoption in several ways. The authors discuss implications and suggestions with respect to success factors …

Public Service In The Information Age: A Study Of E-Government In Taiwan, T. Y. Lau, Kevin Y. Wang, David Atkin

Kevin Wang

This article reviews the literature on e-government and discusses policy implications stemming from e-government initiatives in Taiwan. Drawing from evaluation frameworks established in previous research, this study surveys the content of 62 websites maintained by the local, secondary and central government. Study findings suggest that, while Taiwan has made significant progress in deploying e-government initiatives across different administrative levels-especially in delivering a single service window model providing one-stop service for citizens and businesses-the technology's overall implementation is hampered by operational inconsistencies at the local level and differential access across the population. The article argues that to fully realise the potential …

Modeling Intermediary Satisfaction With Mandatory Adoption Of E-Government Technologies For Food Distribution, Shweta Chopra, Prashant Rajan

Prashant Rajan