Social and Behavioral Sciences Commons^™

Balancing Expansion And Exhaustion: Burnout In The Basic Communication Course, Nicholas T. Tatum, Jeffrey T. Child

Basic Communication Course Annual

In this forum, the pressing issue of burnout in the basic communication course is discussed as demand for this course continues to grow, posing challenges for administrators and instructors. The forum examines potential causes and consequences of burnout with a primary focus on the well-being of those involved. It aims to advocate proactive measures, including addressing director positions, supporting graduate teaching assistants, and tackling part-time faculty issues, emphasizing the importance of addressing burnout to ensure the course's future and uphold its quality.

Medical School Middle Managers Learning To Successfully Work With Leadership To Navigate Organizational Change, Elizabeth G. Smith

Doctor of Education Program Dissertations

There is a lapse in research exploring middle managers at medical schools during an organizational change. The purpose of this qualitative phenomenological study was to examine the perceptions of middle managers during an organizational change to mitigate burnout and build resilience. The literature reviewed explored how stressors from organizational changes may impact medical school middle managers, leading to feeling less secure about their position and increasing middle managers’ stress leading to burnout. For an organizational change to be successful, middle managers must build trust with their staff, communicate with middle managers, and engage middle managers in the change process. Burnout …

Wellness Review 2023, Part 1, Brian A. Ferguson, Martin Huecker

Journal of Wellness

Introduction: The 2023 Part 1 summary reviews research on wellness in healthcare professionals published outside of JWellness from January 1, 2023 to June 30, 2023.

Methods: Editors conducted a Boolean search of titles and abstracts in PubMed utilizing keyword identifiers pairing healthcare personnel (providers, nurses, and other staff) with a well-being metric. Of 416 relevant articles, an intriguing and innovative 30 were selected for inclusion, with two additional articles manually curated.

Literature in Review: This sample of the recent literature into healthcare professional wellness included multiple targeted interventions and studies of resilience. Main themes that emerged include: positive systematic healthcare …

Rising From The Flames: How Researching Burnout Impacted Two Academic Librarians, Robert Griggs-Taylor, Jessica Lee

Georgia Library Quarterly

In 2021, four tenure-track academic librarians surveyed academic library workers who are parents to gauge how parenting affects symptoms of burnout. The COVID-19 pandemic caused an explosion of burnout related literature resulting in an oversaturation of the word in today’s society; however, the authors remain deeply impacted by their research. In this paper, two of those four librarians reflect on the effect that the survey on burnout had on their approaches to management, work, and personal life. Societal pressures to ‘return to normal’ has not alleviated burnout, instead these pressures caused these librarians to reframe their views around what library …

Communicating Comfort In Crisis: A Literature Review On Overcoming The Emergency Room Environment To Foster The Nurse-Patient Relationship, Faith G. Davenport

Senior Honors Theses

The average emergency room patient is not receiving the compassionate nurse-patient communication that patients experience on other hospital floors. Fewer positive nurse-patient interactions prompt patients to state that they feel uncomforted and dissatisfied on hospital exit surveys, inciting hospital management to investigate how to reverse this trend to retain their federal funding. Emergency room nurses cite multiple barriers inherent in their work environment that prevent them from building rapport with their patients, including a layout not conducive to private conversations, strict time constraints, and a fluctuating workload. Working for a prolonged period under these conditions is driving many nurses to …

Burnout In The Nursing Profession: Extant Knowledge And Future Directions For Research And Practice, Sara Labelle

Nursing Communication

Burnout is a psychological state resulting from prolonged psychological or emotional job stress, and is a culmination of three factors: emotional exhaustion, depersonalization, and reduced personal accomplishment. Due to the nature of the “people-work” they must constantly perform, along with a highly stressful and unpredictable work environment, nurses have alarmingly high rates of burnout among members of their profession. Given the importance of research on burnout to understanding the context-specific stressors and challenges of nursing, this review offers a synthesis of research published in the last decade in both nursing and communication journals, with an emphasis on discussing opportunities for …

Burnout In The Nursing Profession: Extant Knowledge And Future Directions For Research And Practice, Sara Labelle

Communication Faculty Articles and Research

Burnout is a psychological state resulting from prolonged psychological or emotional job stress, and is a culmination of three factors: emotional exhaustion, depersonalization, and reduced personal accomplishment. Due to the nature of the “people-work” they must constantly perform, along with a highly stressful and unpredictable work environment, nurses have alarmingly high rates of burnout among members of their profession. Given the importance of research on burnout to understanding the context-specific stressors and challenges of nursing, this review offers a synthesis of research published in the last decade in both nursing and communication journals, with an emphasis on discussing opportunities for …

A Multiple Goals Perspective On Burnout Disclosure And Support Among Attending Physicians, Alison N. Buckley

Theses and Dissertations--Communication

Burnout is a common experience among physicians and has been identified as a precursor to substance abuse and suicide ideation. When not addressed, burnout can have many negative personal, relational and professional consequences. Research about the burnout experience is limited due to the taboo nature of the topic. The present study used a multiple goals theoretical perspective to examine how physicians disclose burnout in order to access social support. Attending physicians from various specialties (N = 30) participated in one-on-one interviews and were asked to discuss their burnout experience, conversational goals during burnout disclosure, catalysts and barriers for disclosure, and …

​Burned Out But Barely Begun: A Qualitative Study On Newer Clergy And Communication Surrounding Emotional Labor And Personal Well-Being In South Mississippi, Lauren Noll

Master's Theses

This study provides an overview of the concepts surrounding clergy burnout,

organizational culture, and emotional labor theory. Furthermore, it explains the need

for  clearer understanding of clergy perceptions of their own personal

experiences with burnout and their emotional wellbeing in relation to their organizational environment and careers as clergy members. The methodology of qualitative interviews sought to understand the narratives and experiences of clergy members from their own words and worldviews rather than from a statistical basis or analysis.

This research found answers to key questions involving communication about burnout in the context of organizational culture and emotional labor, including …

Solving For A Healthier Future: Creating National Standards For Training Future Directors Of Forensics, Thomas A. Workman

Proceedings of the National Developmental Conference on Individual Events

An important link has been made in current research between coach burnout and improper training of directors of forensics. Although the structure for such training is in place via the graduate programs of universities offering forensics, this arena has been underutilized. A competency-based model of training is presented utilizing both curricular and non-curricular methods. Six competency areas are established, with a call for national standards toward the development of future coaches by those programs with graduate assistantships in forensics.

Finding A Prescription For What Ails The Forensics Comunity: A Deeper Examination Of Burnout Of Directors Of Forensics, Bethany Piety

Proceedings of the National Developmental Conference on Individual Events

The researcher wanted to have a better understanding of the various obstacles that create an atmosphere of burnout, in an attempt to find some solutions to the problem. Thus, the type of research used for this study was qualitative, as the interview process provides a more multifaceted view of some of the issues DOFs have to cope with professionally and interpersonally. Interviewing DOFs in the forensics community would not only shed light on the current concerns, but it would also allow the interviewer to ask participants to disclose more deeply about specific issues related to the community. The questions posited …

Original Free Will Baptist Clergy Role Stress: A Definition And Its Emotional Consequences, Dustin R. Bannister

Electronic Theses and Dissertations

The role of a clergyperson is often understood as one that creates a connection between the human and the divine, faith and God. However, such a vast role is typically executed in specific ways, such as leading Bible studies, visiting the sick, leading worship, and the act of preaching. At times, such a role demands even more nuanced behaviors based upon the context, population, and time. As this study posited, the problem is that such a multiplicity of clergy expectations inevitably create role stress, as understood through the constructs of role ambiguity and role conflict. In particular, how one might …

Managing Burnout And Secondary Traumatic Stress In Human Service Organizations, Naomi Ingram

School of Professional Studies

This Case Study explores how burnout and secondary traumatic stress impact staffing, service delivery, and organizational effectiveness in a human service agency. The Case Study is focused around Ascentria Care Alliance’s Children & Family Services in Massachusetts, which encompasses three foster care programs: the Unaccompanied Refugee Minor (URM), Division of Children’s Services (DCS), and Intensive Foster Care (IFC) programs. Both individual and organizational approaches are needed to most effectively address burnout and secondary traumatic stress. Individual workers need to build resilience factors such as self-compassion and mindfulness, set appropriate boundaries with clients, engage in ongoing training, support, consultation, and supervision, …

Resilience Only Gets You So Far: Volunteer Incivility And Burnout, Sheridan B. Trent, Joseph A. Allen

Organization Management Journal

Although multiple factors have been found to induce burnout in volunteers, studies examining relationships among volunteer coworkers as a potential stressor are sorely lacking. Through the lens of conservation of resources (COR) theory, we investigated coworker (i.e., from both paid and unpaid coworkers) incivility as a predictor of burnout in a sample of volunteers. COR theory postulates that environmental stressors lead to burnout or other negative outcomes by depleting an individual’s resources. The present study also explored resilient coping as one factor that might help volunteers cope with the burnout emanating from incivility. Using regression, we found that incivility from …

Counterproductive Work Behaviors Toward Organization And Leader-Member Exchange: The Mediating Roles Of Emotional Exhaustion And Work Engagement, Mariana Lebron, Filiz Tabak, Or Shkoler, Edna Rabenu

Organization Management Journal

In this article, we develop and empirically test a model of antecedents of organizational counterproductive work behavior (CWB-O) specifying work engagement and emotional exhaustion as mediators of the relationship between leader–member exchange (LMX) and CWB-O. Our results show (a) that the relationship between LMX and organizational CWB-O is partially mediated by work engagement and (b) that the relationship between work engagement and CWB-O is partially mediated by emotional exhaustion. We discuss our findings and their implications for research and practice.

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“We Make Death Look Pretty”: A Qualitative Study Analyzing Reported Effects Of Compassion Fatigue On Hospice Nurse-Patient Communication, Katherine Harville

Masters Theses, 2010-2019

Rationale: Compassion fatigue is present in multiple nursing fields, but hospice poses a significant threat to nurses working within that specific environment. This is due to their consistent proximity with patient suffering, death and dying, and constant communication with patients regarding their death. The hospice nurse-patient relationship requires a deeper connection between nurse and patient which often results in consistent emotional labor for hospice nurses, further amplifying the threat of compassion fatigue. While the effects of compassion fatigue can manifest in many forms, it is typically characterized by a nurses’ decline in job satisfaction, which they do not tend to …

In-Depth Interviews Examining Perceptions Of Burnout In College Forensics, Timothy R. Ward

Master's Theses and Doctoral Dissertations

College forensics is an incredible activity with many more benefits for students than drawbacks. This competitive community strives to better itself and the community around it by teaching students life-long skills. College forensics seeks to change the world by offering students a toolbox ready to equip them to be leaders in their communities, advocates for the voiceless, and partners in progress. It is because this activity is such an essential institution of development that this study focuses on a negative area of this educational titan. Research for decades has outlined the harmful impact this activity can have on the health …

Job Satisfaction In The Digital Age: A Qualitative Study Of Social Responsibility And Burnout In Local Television News Reporters, Christi Welter

Graduate Theses and Dissertations

This is an exploratory study of job satisfaction, burnout, and social responsibility among local television news reporters with three years of experience or less. Through in-depth qualitative interviews, this study applied existing theory while exploring the factors that influence job satisfaction and burnout in local television news reporters. This study explored whether local television journalists feel they are able to meet the normative professional standards outlined in the social responsibility theory as their work demands increase with rise of digital media and one-man band expectations. The job satisfaction levels of the participants in this study varied. Those with higher job …

The Relationship Between Demands And Resources And Teacher Burnout: A Fifteen-Year Meta-Analysis, Tammy Marie Stewart

Doctoral Dissertations

This meta-analysis explored the phenomenon of teacher burnout— the biggest contributor to teacher attrition (Owens, 2013; Unterbrink, 2014; Yu, 2015). The focus of this study was to use meta-analytical procedures to explore the relationship between burnout dimensions (i.e., emotional exhaustion, depersonalization, and feelings of personal accomplishment) and specific demand and resource correlates. Demand correlates included work overload, role conflict, role ambiguity, and student misbehavior. Resource correlates included peer support, supervisory support, and decision-making. This meta-analytical research method encompassed fifteen years of published and unpublished studies from January 2000 through January 2015. A total of 116 studies met the following inclusion …

The Role Of Leader Communication Patterns, Lmx, And Interactional Justice In Employee Emotional Exhaustion And Outcomes, Ashley Danae Nelson

Masters Theses

Employee burnout contributes to employees’ job satisfaction, turnover intentions, and organizational commitment and it can also cause a variety of serious health issues. Evidence has linked leaders’ transactional and transformational communication patterns, quality of leader-member exchange (LMX), and employees’ perception of justice, and each can affect employee burnout. However, very few researchers have studied the relationships among these variables. This paper provides an overview of the research on the various relationships between transformational and transactional leadership, LMX quality, and interactional justice, and explores how these factors influence employee burnout. Following the literature review, a proposed model of employees’ perceived leader …

The Relationships Between Co-Rumination, Social Support, Stress, And Burnout Among Working Adults, Justin P. Boren

Communication

Workers regularly report high levels of stress and burnout because of their daily interactions at work. Workers also tend to seek social support as a mechanism to reduce stress and burnout. Social support buffers the negative effects of stress on health-related outcomes and is inversely associated with both burnout and perceived stress. However, recent research has revealed that not all social support is beneficial. Co-rumination, or excessive negative problem talk about an issue, has been linked to increasing levels of stress and burnout. Working adults (N = 447) completed a survey exploring the relationships between social support, co-rumination, stress, and …

Co-Rumination Partially Mediates The Relationship Between Social Support And Emotional Exhaustion Among Graduate Students, Justin P. Boren

Communication

Graduate students regularly report high levels of stress and burnout. Many of those same students utilize social support networks, which can act as stress buffers. This study evaluated excessive negative talk about issues (co-rumination) and its effects on that social-support to burnout (emotional exhaustion) relationship and predicted that co-rumination would act as a suppressor variable. Graduate student volunteers (N = 213) reported their levels of social support, co-rumination, and emotional exhaustion. Data indicated that co-rumination did mediate the social support-to-emotional exhaustion relationship on two dimensions. This project purports that, while social support is important, the content of socially-supportive interactions may …

"What Are You Crying About? It's Not Your Real Job!” Emotional Labor And Communicative Sensemaking In Retail Customer Service Positions, Danielle M. Harkins

College of Communication Master of Arts Theses

Using Tracy and Trethewey‟s (2005) crystallized self metaphor as a framework through which to view organizational identity, the researcher bridges connections between emotional labor, job performance, meaning of work and communicative sensemaking within the organizational context of a grocery store. The purpose of this study is to seek the potential strategies that employees of this specific grocery store chain use to make communicative sense of their everyday realities in order to "get through" the day, especially with the great deal of emotional labor that takes place on the job. The researcher utilizes a combination of face-to-face interviews and participant observation …

Burning Down The House: Emotional Labor, Burnout And Real Estate Sales Professionals, Laura Cooley Rawlins

Masters Theses & Specialist Projects

The purpose of this study was to investigate the influence of emotional labor on instances of burnout by specifically focusing on real estate sales professionals. The Bureau of Labor Statistics (2008) cites the purchase or sale of a home as one of the most substantial and complicated financial events most people ever experience, thereby magnifying the challenges of work and communication in the real estate sales profession and providing a rich framework for understanding the concepts of emotional labor and burnout. A three part questionnaire focused on emotional labor and burnout was distributed to 450 real estate sales professionals in …