Social and Behavioral Sciences Commons^™

Employees Speak Up: Engaging Voices From The Human Services Field, Henry J. Davis, Janna C. Heyman, Linda White-Ryan, Dana Marlowe

The Journal of Values-Based Leadership

This qualitative study aims to understand the perceptions and experiences of human services professionals working within urban communities with respect to their work experiences, compensation, and work-life balance. Focus groups were used to collect data from direct service staff and executive leadership from diverse agencies. This study examined the words and stories, generating the following overarching themes: (1) dedication to agency model and communities served; (2) compensation and responsibilities; (3) reality of work-life balance; and (4) desire for professional growth and personal growth. The results show that while employees expressed personal fulfillment with their work, the issues of compensation, workload, …

The Emotional Impact Of Sensitive Topics: An Autoethnographic Account Of An Ovarian Cancer Research, Dinah A. Tetteh

The Qualitative Report

Growing evidence suggests that qualitative research about sensitive topics is emotional work with varied unanticipated risks for researchers. This autoethnographic essay adds to the extant literature by discussing the complexities added when the research topic is sensitive, and the researcher has not personally experienced the topic under study. I reflect on and analyze epiphanies in my research with 28 ovarian cancer survivors in northwest Ohio and southern Michigan in the United States, including how I processed the death of some participants. I suggest that practicing active listening, reflexivity, and flexibility can help manage limitations of a research project of this …

The Promise Of Media Literacy Education When “Everything Is At Stake” And “Everything Is Expected”, Monica Bulger, Gina Baleria, Renee Hobbs, Kimberly R. Moffitt

Journal of Media Literacy Education

In the midst of a tumultuous time in American and global history, the Association for Education in Journalism and Mass Communication Annual Conference 2021 hosted a panel to explore the promise and limits of media literacy. Panelists discussed the vital role of media literacy education in responding to challenges to democracy, social justice, and public health. With “everything at stake,” the panelists moved through responses to current crises while grounding in a historical context and offering recommendations for the future. Curated transcripts share a pivotal moment when much was expected of media literacy and media literacy experts explored promise and …

Assisting Nursing Students In Their Development Of Empathy: A Guide To Fostering Requisite Skills For The Art Of Empathetic Communication, Susan Mee

Open Educational Resources

This 7-week lesson plan is designed for use in clinical nursing courses. It is designed specifically for use by Nursing faculty teaching in the absence of state required patient facing clinical opportunity due to COVID restrictions. The lesson plan describes pedagogical techniques and provides video and education OER resources designed to help support the development of empathetic communication skills over 7 weeks. Refection and video debriefing techniques will be employed. Role play will culminate in the group presentation project of a brief video modeling effective therapeutic empathetic communication.

The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola

All Graduate Theses, Dissertations, and Other Capstone Projects

The purpose of this quantitative study was to examine the relationship between organizations’ responses to customer complaints and their effects on customer loyalty and trust. Four hypotheses were established for this study to help us gain a greater understanding of the dynamics of the responses to customer complaints and their relationship with trust and loyalty. Five independent variables (apology, timeliness, explanation, compensation, and dialogue/active listening) and two dependent variables (trust and brand loyalty) were used to test the hypotheses. An online survey was conducted through Qualtrics and data were collected from participants who were students at a Midwestern University. Facebook …

Slides: Rifle, Silt, New Castle Community Development Plan: A Collaborative Planning Approach To Natural Gas Development, Peggy Utesch

Best Practices for Community and Environmental Protection (October 14)

Presenter: Peggy Utesch, Movin' Forward Consulting

25 slides