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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Measures Of Alienation From Work Process In Academic Libraries In The Information Age, Zorian M. Sasyk
Measures Of Alienation From Work Process In Academic Libraries In The Information Age, Zorian M. Sasyk
All Graduate Theses, Dissertations, and Other Capstone Projects
This thesis examines how alienation from work process, or work alienation, varies among work area specializations in academic libraries. Rooted in Marxist theory, the study utilizes the Minnesota Satisfaction Questionnaire mapped to specific measures of alienation as a survey tool to measure the relative alienation of library workers at Master’s level universities in the United States. Data collected is analyzed utilizing descriptive statistics, including cross-tabulations. Findings of the study indicate that there is some variation in work alienation among library work classifications and work areas, with higher alienation found for paraprofessionals, administrators, and library workers in multiple areas or roles. …
Student Perceptions And Expectations Of Library Services Quality And User Satisfaction At Walters State Community College., Jamie Posey
Electronic Theses and Dissertations
The purpose of this study was to explore students' perceptions of library services offered at Walters State Community College. This research involved LibQUAL+™, a nationally known academic library assessment instrument that measures three dimensions on a scale of approximately 22 aspects of service, divided into 6 groups (Heath, Kyrillidou, & Askew, 2004, p.264). These 3 dimensions are the following: Affect of Service (AS), Information Control (IC), and Library as a Place (LP). Responses of 666 students at Walters State Community College, Morristown, Tennessee, indicated the students' perceptions of acceptable minimum level of service, perceived levels of service, and …