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Social and Behavioral Sciences Commons™
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Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Service Failure Management In High-End Hospitality Resorts, Hunter A. Dietrich
Service Failure Management In High-End Hospitality Resorts, Hunter A. Dietrich
Graduate Student Theses, Dissertations, & Professional Papers
The purpose of this study was to better understand the interactions that occur at high-end resorts during service failures that guests sometimes experience during their stay. Both service-failure managers and guests who had experienced service failures during their stay at a high-end resort were interviewed to examine the service recovery techniques and timing strategies (such as the ex-antecrisis crisis timing strategy) that are perceived to be the best methods to correct service failures during a guest’s stay. In comparing the responses from service recovery managers and guests, commonalities were found regarding the best practices for ways to treat guests during …
Barriers To Implementing A Single-Use Plastic Bag Ban In Missoula, Tess Elizabeth Parker
Barriers To Implementing A Single-Use Plastic Bag Ban In Missoula, Tess Elizabeth Parker
Undergraduate Theses, Professional Papers, and Capstone Artifacts
Single-use plastic bags have been in the media spotlight over the past several years due to their harmful environmental impact. Key issues include accumulating waste and litter pollution. The City of Missoula should enact a bag ban due to its environmentally conscious culture. Discussed in the paper are potential barriers and examples of successful bans and how to apply them locally.
Understanding The Relationship Between Discursive Resources And Risk-Taking Behaviors In Outdoor Adventure Athletes, Mira Ione Cleveland
Understanding The Relationship Between Discursive Resources And Risk-Taking Behaviors In Outdoor Adventure Athletes, Mira Ione Cleveland
Graduate Student Theses, Dissertations, & Professional Papers
This study explores the various discursive resources influencing the identities of outdoor adventure athletes, specifically in regard to risk taking behaviors. The qualitative analysis reported here relied on participants’ accounts on how they understood themselves, specifically as outdoor adventure athletes. Interviewees had the opportunity to reflect on their identities when they were asked questions about their experiences in their sports. Discourse was the means to both develop and express understanding of their identities. Results indicate that personal relationships and mountain environments were perceived to have a major influence on both identity and risk taking. These influences emerged through the processes …