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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Performance Appraisal; Feedback; Feedback Valence; Communication; Communication Channel; Verbal Communication; Nonverbal Communication; Culture; Cultural Differences; Cultural Values
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Full-Text Articles in Social and Behavioral Sciences
The Role Of Communication Channel, Feedback Valence And Cultural Differences In Performance Appraisal Outcomes, James C. Matchen
The Role Of Communication Channel, Feedback Valence And Cultural Differences In Performance Appraisal Outcomes, James C. Matchen
Dissertations
The effects of feedback valence (positive or negative) across culture (Individualistic or Collectivistic) for both the verbal and nonverbal communication channels on performance appraisal outcomes were investigated. It was hypothesized that participants would react differently to the performance appraisal they received based on (1) their own cultural values and on (2) the valence of the verbal feedback and nonverbal feedback provided by the manager. Main effects of both verbal feedback valence and nonverbal feedback valence were predicted and found. Participants reported more positive reactions to both the performance appraisal process and to the manager after receiving positive feedback than after …