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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 5 of 5
Full-Text Articles in Social and Behavioral Sciences
Scholar Commons @ Usf: Sharing Knowledge Worldwide, Carol Ann Borchert, Julie Anne Fielding
Scholar Commons @ Usf: Sharing Knowledge Worldwide, Carol Ann Borchert, Julie Anne Fielding
Carol Ann Borchert
No abstract provided.
The Balance Point: Libraries As Journal Publishers, Anali Maughan Perry, Carol Ann Borchert, Timothy S. Deliyannides, Andrea Kosavic, Rebecca Kennison, Sharon Dyas-Correia
The Balance Point: Libraries As Journal Publishers, Anali Maughan Perry, Carol Ann Borchert, Timothy S. Deliyannides, Andrea Kosavic, Rebecca Kennison, Sharon Dyas-Correia
Carol Ann Borchert
Increasing library involvement in journal hosting and publishing is an important topic for serialists and therefore this installment of “The Balance Point” column presents articles that offer descriptions and analysis of the current state of ideas and activities related to libraries as publishers. Featured authors discuss the publishing and journal hosting tasks libraries can perform, programs and activities related to journal hosting, titles hosted, challenges, next steps and the benefits or drawbacks foreseen in the current paths of the libraries they represent.
Coping With Hobgoblins: Rethinking Journals Processing In The E-Journals Environment At The University Of South Florida, Carol Ann Borchert
Coping With Hobgoblins: Rethinking Journals Processing In The E-Journals Environment At The University Of South Florida, Carol Ann Borchert
Carol Ann Borchert
Many libraries grapple with how to develop new skills for processing electronic journals, while still handling the print format as well. Journals in a print format have always been complex, and adding the electronic component has made them more so. Few libraries are adding staff to handle this workload. The University of South Florida Tampa Library has tried a number of workflow changes--not always successfully--to handle this transition. This paper will explore these changes, explaining why some were not successful and why others have resulted in efficiencies, and concludes with lessons learned that could benefit others.
To Check In Or Not To Check In? That Is The Question, Carol Ann Borchert
To Check In Or Not To Check In? That Is The Question, Carol Ann Borchert
Carol Ann Borchert
The University of South Florida Tampa Library discontinued checking in print journals and periodicals for a trial period of one year from July 2005 to June 2006. This article discusses the reasons behind such a decision, how it worked out, and what the ramifications have been. Though it proved inconvenient for public and technical services alike, few specific problems were reported via email, online forms or in person. The library derived several benefits from this project, particularly in terms of the timing, since it happened just as the library moved to a new integrated library system, from NOTIS to Aleph.
Untangling The Jungle Of E-Journal Access Issues Using Crm Software, Carol Ann Borchert
Untangling The Jungle Of E-Journal Access Issues Using Crm Software, Carol Ann Borchert
Carol Ann Borchert
Librarians have been struggling for years with the variety of issues arising while troubleshooting access to electronic journals. This article outlines the advantages and disadvantages of using a Customer Relations Management (CRM) software, originally designed for a call center, to communicate with patrons and track access issues. Utilizing the email software used by the Reference Department at the University of South Florida, we assign incidents, correspond with patrons and staff, write internal notes, maintain transactions, and pull statistics. Hopefully, library vendors will develop software oriented to the needs of libraries to assist in managing access problems for e-journals.