Social and Behavioral Sciences Commons^™

Contracting Out For Performance Of Democratic-Constitutional Values And Procedural Tasks In Federal Agencies : Evidence From The Equal Employment Opportunity Discrimination Complaint Process, Iseul Choi

Legacy Theses & Dissertations (2009 - 2024)

Contracting out has been considered one of the main performance management strategies for reducing costs and bringing more expertise into government agencies. Previous studies have examined the effects of contracting use on agency performance, but have focused more on measurable, traditional performance in the public sector. There is a lack of research analyzing the influence of contracting use on non-traditional performance outcomes, which are usually non-mission based and difficult to measure, such as fairness, nondiscrimination, due process, and individual rights. Scholars have pointed out that performance measurement processes pay less attention to these non-mission-based values and tasks.