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Oregon Department Of Administrative Services Customer And Employee Survey Results, Masami Nishishiba, Mariah Ann Kraner, Charlene Zil, Dennis Kurtz
Oregon Department Of Administrative Services Customer And Employee Survey Results, Masami Nishishiba, Mariah Ann Kraner, Charlene Zil, Dennis Kurtz
Center for Public Service Publications and Reports
In order to obtain input from DAS customers and employees, the Department of Administrative Services (DAS), in partnership with the Executive Leadership Institute (ELI) at Portland State University, and Pivotal Resources Inc, conducted two surveys: one for customers and one for DAS employees. The purpose of the survey was to provide information to the HB 5002 External Working Group, and to inform and guide the change initiative at DAS.
The web-based customer survey was sent to State of Oregon employees electronically. Approximately 15,000 state employees and board members received the e-mail inviting them to participate in the customer survey. 1,656 …
Clackamas County Alternate Work Week Pilot Project, Masami Nishishiba, Jana Bitton, Dennis Kurtz, Charlene Zil
Clackamas County Alternate Work Week Pilot Project, Masami Nishishiba, Jana Bitton, Dennis Kurtz, Charlene Zil
Center for Public Service Publications and Reports
In November 2008, Clackamas County, Oregon began a one-year pilot program: switching employees to an alternate four-day work week, with 10-hour workdays (typically 7:00 a.m. to 6:00 p.m., Monday through Thursday). About 828 of Clackamas County's 1,800 employees were affected by the program, which does not extend to emergency service providers.
This report summarizes the evaluation of Clackamas County’s alternate work week pilot project based on the data collected between November 2008 and July 2009.