Social and Behavioral Sciences Commons^™

Identification Of Key Predictors Of Rapid Change Adaptation In A Service Organization: An Exploratory Study That Also Examines The Link Between Rapid Change Adaptation And Organizational Capability, Carol D. Hansen, Constantine Kontoghiorghes

Andrew Young School of Policy Studies Faculty Publications

This exploratory study attempted to identify key predictors of rapid change adaptation in a service organization. The results of this study suggested that rapid change adaptation would be more likely to occur in an organizational setting within which there is an emphasis on process and quality improvement, innovation, rapid technology assimilation, and internal customer focus. Rapid change adaptation was in turn found to be highly associated with the following organizational outcomes: quick product/service introduction, quality performance, productivity, and competitiveness.