Social and Behavioral Sciences Commons^™

Empirical Investigation Of Internet Banking In The Uae: Bank Adoption Levels In The Context Of Customer Satisfaction And Influencers Of Adoption Among Potential Users (Wp), C. Fernandes, Raed Awamleh

Faculty of Commerce - Papers (Archive)

This study evaluates websites of foreign and local banks in the United Arab Emirates and through a survey of users ascertains factors that influence customer satisfaction of the internet banking service. In addition, determinants of potential users intentions are examined. It is shown that although the banking sector in the UAE is a regional leader, internet banking in the UAE is yet to be properly utilized as a real added value tool to improve customer relationship and to attain cost advantages. To identify factors influencing satisfaction of internet banking customers, data was collected from internet banking users and potential users …

Internet Banking: An Empirical Investigation Into The Extent Of Adoption By Banks And The Determinants Of Customer Satisfaction In The United Arab Emirates, Raed Awamleh, Cedwyn Fernandes

Faculty of Commerce - Papers (Archive)

This study adopts the Diniz (1998) model to evaluate websites of foreign and local banks in the United Arab Emirates and through a survey of users ascertains factors that influence customer satisfaction of the internet banking service. These are convenience, independence, and security of internet banking transactions.

Results suggest that although the banking sector in the United Arab Emirates is a regional leader, internet banking in the United Arab Emirates is yet to be properly utilized as a real added value tool to improve customer relationship and to attain cost advantages. To identify factors influencing satisfaction of internet banking customers, …

Electronic Commerce Adoption And Strategic Alliance Membership: A Study Of Regional Smes In Sweden, Robert C. Macgregor, Lejla Vrazalic

Faculty of Commerce - Papers (Archive)

The changes brought about by electronic commerce have had a profound effect on small to medium enterprises (SMEs). To manage these changes, SMEs have been encouraged to form strategic alliances. Yet despite the proclaimed advantages of such alliances, little research has been carried out to determine whether these structures have any impact on an SME’s decision to adopt e-commerce. There has also been a lack of research into comparing e-commerce adoption in those SMEs that are members of a strategic alliance to those that have opted to remain outside such arrangements. This paper aims to correct the situation by presenting …

Are The Standard Drivers For E-Commerce Adoption In Regional Smes Really Standard: A Comparison Of Australian, Swedish And Us Regional Smes, Robert C. Macgregor, Lejla Vrazalic, Deborah Bunker

Faculty of Commerce - Papers (Archive)

The sluggish pace of E-commerce diffusion in the SME sector is well documented. In response to this, one area that has given rise to continued research is the development of criteria (drivers) for Ecommerce adoption in the SME sector. This research has given rise to a 'standard' set of drivers that has become the basis upon which research into E-commerce adoption in SMEs is carried out. While a number of studies have attempted to develop models of E-commerce adoption, little has been done to discover whether, indeed, these criteria are universal to the sector. This paper presents the findings of …

Barriers In The Adoption Of A Market Orientation By Locally Based Non-Profit Organisations (Npos), Gary I. Noble

Faculty of Commerce - Papers (Archive)

The need for non-profit organisations (NPOs) to adopt a ‘market orientation’ has been promoted widely in the academic literature. To date, research in this area has focussed on either measuring the degree of market orientation within an NPO or detailing the financial and other benefits that accrue from a market orientation. Although this body of research acknowledges there are barriers to the adoption of a market orientation no study has identified the nature of these barriers. This study contributes to our knowledge by identifying what managers of small locally based NPOs perceive as the main barriers to the adoption of …

Beliefs And Attitudes Associated With Erp Adoption Behaviours: Grounded Theory From The It Managers And End-Users Perspective, S Arunthari, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

No abstract provided.

A Grounded Study Of Erp Adoption And Vendor Selection In Thailand, Santipat Aruthari, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

This paper contributes to the literature of the adoption of ERP systems and other existing and new IT-based innovation in developing countries. There is an imperative for a framework to explain the decision-making processes in ERP system adoption and vendor selection in general but particularly in developing Asian countries where knowledge on ERP systems is limited. The authors conducted interviews with IT managers and end-users to identify factors affecting ERP system adoption and ERP system vendor selection by Thai-owned and
multinational companies (MNCs) in Thailand. The findings from the study have led to the development of a research model of …