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Social and Behavioral Sciences Commons™
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Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Web-Mediated Communication (Wmc) And Social Interaction: A Social Psychological Approach, Koo Won Suh, Helen Hasan, Paul K. Couchman
Web-Mediated Communication (Wmc) And Social Interaction: A Social Psychological Approach, Koo Won Suh, Helen Hasan, Paul K. Couchman
Faculty of Commerce - Papers (Archive)
It can be argued that social interaction is a critical factor in understanding Web-mediated communication. While the concept and domain of social interaction has been studied in several disciplines they are underdeveloped in the current Web-enabled environment. This paper adopts a social psychological point of view of conceptual and operational issues in relation to social interaction. Through a review of the literature, two domains of social interaction are identified: task and socio-emotional interaction. The literature review also addresses some problems in defmition related to socio-emotional interaction. In an attempt to fill the gap between conceptual and operational defmitions of social …
The Role Of Interpersonal Communication In The Development Of Client Trust And Closeness In A Sme Professional Services Context, Les Kirchmajer, Paul Patterson
The Role Of Interpersonal Communication In The Development Of Client Trust And Closeness In A Sme Professional Services Context, Les Kirchmajer, Paul Patterson
Faculty of Commerce - Papers (Archive)
This study develops and tests a model of effective interpersonal communication as an antecedent to client trust and closeness amongst small to medium enterprise (SJ\1E) professional services providerspersonal fmancial planners. A new multidimensional scale for interpersonal communications is developed and tested, resulting in the identification of three dimensions : Communications clarity (5 items),Social communications (4 items), and Information provision (7 items). Client trust is investigated also as a multidimensional construct with credibility trust and benevolence trust being the two dimensions used. Closeness is investigated as a unidimensional construct. The results suggest that there is a positive relationship between communications clarity …
Engendering Healthy Organisational Communication - Evidence From Australian Female Managers And Business People, Mary Barrett
Engendering Healthy Organisational Communication - Evidence From Australian Female Managers And Business People, Mary Barrett
Faculty of Commerce - Papers (Archive)
Keeping 'good' communication in organisations is one of the most frequently prescribed recipes for organisational well being. Training programs for employees in assertiveness, improved communication, career development, and managing oneself and others, have often called attention to the specifics of verbal interactions between managers, employees and others in the organisation. Such training programs generally suppose that direct, open approaches to communication are best. Yet it has often been asserted in sociolinguistic research that men and women communicate differently, including at work. Despite this, precepts for 'good' communication that are recommended for both genders in communication training are usually consistent with …