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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Service Satisfaction, Competence And Caring: Examining The Influence Of Experience With The Public Bureaucracy On Citizen Attitudes Of Trust In Government, Lauren Kriston Harding
Service Satisfaction, Competence And Caring: Examining The Influence Of Experience With The Public Bureaucracy On Citizen Attitudes Of Trust In Government, Lauren Kriston Harding
Doctoral Dissertations
Examining the relationship among government performance, service satisfaction and trust in government advocated by the New Public Management, this research contributes to a better understanding of the performance-trust hypothesis and its assumptions. This study evaluates the satisfaction link of the performance-trust hypothesis, investigating influences on service satisfaction and how these translate into trust. In particular, two implicit assumptions of the performance-trust hypothesis are explored. First, citizen experience with public services is examined as a measure of specific support for government. Second, the role of citizen interactions with the bureaucracy is assessed, specifically identifying the influence of citizen attitudes toward public …
“I Am Working For The Good Guys:” Street-Level Enforcement Of The Clean Water Act In East Tennessee, Kayla Marie Stover
“I Am Working For The Good Guys:” Street-Level Enforcement Of The Clean Water Act In East Tennessee, Kayla Marie Stover
Masters Theses
Environmental policies are designed to be governmental attempts to change social behaviors that have negative environmental consequences; they are intended to protect natural resources and the interests of U.S. citizens. However, the reality of policy enforcement rarely reflects these goals. Research shows that enforcement is often unequal, more stringent in some areas and weaker in others. The resulting environmental injustices are the manifestation of political interference and organizational impediments in the policy process. Most environmental policy analyses focus on the macro, federal-level of policy. In doing so, they neglect the final, crucial step in which policy is made real – …