Social and Behavioral Sciences Commons^™

Singapore's Hospital To Home Program: Raising Patient Engagement Through Ai, John Abisheganaden, Kheng Hock Lee, Lian Leng Low, Eugene Shum, Han Leong Goh, Christine Gian Lee Ang, Andy Wee An Ta, Steven M. Miller

Research Collection School Of Computing and Information Systems

Because of their complex care needs, many elderly patients are discharged from hospitals only to be readmitted for multiple stays within the following twelve months. John Abisheganaden and his fellow authors describe Singapore’s Hospital to Home program, a community care initiative fueled by artificial intelligence.

Singapore's Ai Applications In The Public Sector: Six Examples, Steven M. Miller

Research Collection School Of Computing and Information Systems

Steven M. Miller describes six instances in which Singapore has applied AI in the public sector, illustrating different ways of improving its engagement with the public by making government services more accessible, anywhere, anytime, and speeding its responses to public processes and feedback. He illustrates how its leaders made the city a living lab for AI use, and what they learned.

Estimation Of Recursive Route Choice Models With Incomplete Trip Observations, Tien Mai, The Viet Bui, Quoc Phong Nguyen, Tho V. Le

Research Collection School Of Computing and Information Systems

This work concerns the estimation of recursive route choice models in the situation that the trip observations are incomplete, i.e., there are unconnected links (or nodes) in the observations. A direct approach to handle this issue could be intractable because enumerating all paths between unconnected links (or nodes) in a real network is typically not possible. We exploit an expectation–maximization (EM) method that allows dealing with the missing-data issue by alternatively performing two steps of sampling the missing segments in the observations and solving maximum likelihood estimation problems. Moreover, observing that the EM method could be expensive, we propose a …

A Lightweight Privacy-Preserving Path Selection Scheme In Vanets, Guojun Wang, Huijie Yang

Research Collection School Of Computing and Information Systems

With the rapid development of edge computing, artificial intelligence and other technologies, intelligent transportation services in the vehicular ad hoc networks (VANETs) such as in-vehicle navigation and distress alert are increasingly being widely used in life. Currently, road navigation is an essential service in the vehicle network. However, when a user employs the road navigation service, his private data maybe exposed to roadside nodes. Meanwhile, when the trusted authorization sends the navigation route data to the user, the user can obtain all the road data. Especially, other unrequested data might be related to the military. Therefore, how to achieve secure …

Impact Of Difficult Negatives On Twitter Crisis Detection, Yuhao Zhang, Siaw Ling Lo, Phyo Yi Win Myint

Research Collection School Of Computing and Information Systems

Twitter has become an alternative information source during a crisis. However, the short, noisy nature of tweets hinders information extraction. While models trained with standard Twitter crisis datasets accomplished decent performance, it remained a challenge to generalize to unseen crisis events. Thus, we proposed adding “difficult” negative examples during training to improve model generalization for Twitter crisis detection. Although adding random noise is a common practice, the impact of difficult negatives, i.e., negative data semantically similar to true examples, was never examined in NLP. Most of existing research focuses on the classification task, without considering the primary information need of …

Imitation Improvement Learning For Large-Scale Capacitated Vehicle Routing Problems, The Viet Bui, Tien Mai

Research Collection School Of Computing and Information Systems

Recent works using deep reinforcement learning (RL) to solve routing problems such as the capacitated vehicle routing problem (CVRP) have focused on improvement learning-based methods, which involve improving a given solution until it becomes near-optimal. Although adequate solutions can be achieved for small problem instances, their efficiency degrades for large-scale ones. In this work, we propose a newimprovement learning-based framework based on imitation learning where classical heuristics serve as experts to encourage the policy model to mimic and produce similar or better solutions. Moreover, to improve scalability, we propose Clockwise Clustering, a novel augmented framework for decomposing large-scale CVRP into …

Testing Automated Driving Systems By Breaking Many Laws Efficiently, Xiaodong Zhang, Wei Zhao, Yang Sun, Jun Sun, Yulong Shen, Xuewen Dong, Zijiang Yang

Research Collection School Of Computing and Information Systems

An automated driving system (ADS), as the brain of an autonomous vehicle (AV), should be tested thoroughly ahead of deployment. ADS must satisfy a complex set of rules to ensure road safety, e.g., the existing traffic laws and possibly future laws that are dedicated to AVs. To comprehensively test an ADS, we would like to systematically discover diverse scenarios in which certain traffic law is violated. The challenge is that (1) there are many traffic laws (e.g., 13 testable articles in Chinese traffic laws and 16 testable articles in Singapore traffic laws, with 81 and 43 violation situations respectively); and …

Tracing The Twenty-Year Evolution Of Developing Ai For Eye Screening In Singapore: A Master Chronology Of Sidrp, Selena+ And Eyris, Steven M. Miller

Research Collection School Of Computing and Information Systems

This working paper is entirely comprised of a timeline table that begins in 2002 and runs through mid-2023. Across these two decades, this timeline traces the evolutionary development of the following:

• The early Singapore R&D efforts to apply software-based image analysis algorithms and methods to analyse eye retina images for diabetic retinopathy and other eye diseases. This was based on a collaboration between the Singapore Eye Research Institute (SERI) and its parent organization, the Singapore National Eye Centre (SNEC), with faculty from the School of Computing at National University of Singapore.
• The establishment and operation of the Singapore Integrated Diabetic …

Optimization Of Station-Skip In A Cyclic Express Subway Service, Jingfeng Yang, Hai Wang, Jiangang Jin

Research Collection School Of Computing and Information Systems

With rapid population growth and increasing demand for urban mobility, metropolitan areas such as Singapore, Tokyo, and Shanghai are increasingly dependent on public transport systems. Various strategies are proposed to improve the service quality and capacity of bus and subway systems. Express trains—i.e., trains that skip certain stations—are commonly used because they can travel at higher speeds, potentially reduce travel time, and serve more passengers. In this paper, we study cyclic express subway service (CESS), in which express trains provide routine transport service with cyclic (periodic) station-skip patterns that can be used in daily service. We propose an exact Mixed …

Assessing The Effectiveness Of A Chatbot Workshop As Experiential Teaching And Learning Tool To Engage Undergraduate Students, Kyong Jin Shim, Thomas Menkhoff, Ying Qian Teo, Clement Shi Qi Ong

Research Collection School Of Computing and Information Systems

In this paper, we empirically examine and assess the effectiveness of a chatbot workshop as experiential teaching and learning tool to engage undergraduate students enrolled in an elective course “Doing Business with A.I.” in the Lee Kong Chian School of Business (LKCSB) at Singapore Management University. The chatbot workshop provides non-STEM students with an opportunity to acquire basic skills to build a chatbot prototype using the ‘Dialogflow’ program. The workshop and the experiential learning activity are designed to impart conversation and user-centric design know how and know why to students. A key didactical aspect which informs the design and flow …

Resale Hdb Price Prediction Considering Covid-19 Through Sentiment Analysis, Srinaath Anbu Durai, Zhaoxia Wang

Research Collection School Of Computing and Information Systems

Twitter sentiment has been used as a predictor to predict price values or trends in both the stock market and housing market. The pioneering works in this stream of research drew upon works in behavioural economics to show that sentiment or emotions impact economic decisions. Latest works in this stream focus on the algorithm used as opposed to the data used. A literature review of works in this stream through the lens of data used shows that there is a paucity of work that considers the impact of sentiments caused due to an external factor on either the stock or …

Lessons Learned From The Hospital To Home Community Care Program In Singapore And The Supporting Ai Multiple Readmissions Prediction Model, John Abisheganaden, Kheng Hock Lee, Lian Leng Low, Eugene Shum, Han Leong Goh, Christine Gia Lee Ang, Adny An Ta Wee, Steven M. Miller

Research Collection School Of Computing and Information Systems

In a prior practice and policy article published in Healthcare Science, we introduced the deployed application of an artificial intelligence (AI) model to predict longer-term inpatient readmissions to guide community care interventions for patients with complex conditions in the context of Singapore's Hospital to Home (H2H) program that has been operating since 2017. In this follow on practice and policy article, we further elaborate on Singapore's H2H program and care model, and its supporting AI model for multiple readmission prediction, in the following ways: (1) by providing updates on the AI and supporting information systems, (2) by reporting on customer …

Generative Stresnet For Crime Prediction, Ba Phong Tran, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

In this work, we combine STResnet (Zhang et al., 2017) with VAE Kingma & Welling (2013) to generate crime distribution. The outputs can be used for downstream tasks such as patrol deployment planning Chase et al. (2021).

Editorial: Innovative Shared Transportation, Marco Nie, Hai Wang, Wai Yuen Szeto

Research Collection School Of Computing and Information Systems

Recent technological developments—mobile computing, autonomous driving, alternative fuel vehicles, and blockchain, to name a few—have enabled numerous innovations in mobility, transportation, and logistics services. They offer unprecedented opportunities to transform conventional transportation systems, for both personal travel and freight logistics, with novel solutions. Of these solutions, those built on the emerging concept of shared economy, such as Uber, Didi, and Cargostream, have received much attention recently. The rapidly expanding scope of shared transportation services now includes ride-sourcing, ridesharing, car sharing, hitch service, flexible paratransit, shared freight delivery, shared logistics, bike sharing, shared last-mile service, parking space sharing, and so on.

Learning-Based Stock Trending Prediction By Incorporating Technical Indicators And Social Media Sentiment, Zhaoxia Wang, Zhenda Hu, Fang Li, Seng-Beng Ho, Erik Cambria

Research Collection School Of Computing and Information Systems

Stock trending prediction is a challenging task due to its dynamic and nonlinear characteristics. With the development of social platform and artificial intelligence (AI), incorporating timely news and social media information into stock trending models becomes possible. However, most of the existing works focus on classification or regression problems when predicting stock market trending without fully considering the effects of different influence factors in different phases. To address this gap, this research solves stock trending prediction problem utilizing both technical indicators and sentiments of the social media text as influence factors in different situations. A 3-phase hybrid model is proposed …

Investment And Risk Management With Online News And Heterogeneous Networks, Meng Kiat Gary Ang, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

Stock price movements in financial markets are influenced by large volumes of news from diverse sources on the web, e.g., online news outlets, blogs, social media. Extracting useful information from online news for financial tasks, e.g., forecasting stock returns or risks, is, however, challenging due to the low signal-to-noise ratios of such online information. Assessing the relevance of each news article to the price movements of individual stocks is also difficult, even for human experts. In this article, we propose the Guided Global-Local Attention-based Multimodal Heterogeneous Network (GLAM) model, which comprises novel attention-based mechanisms for multimodal sequential and graph encoding, …

An Exploratory Study On Museum Visitor Ship Trends In Singapore, Aldy Gunawan, Chentao Liu, Heranshan S/O Subramaniam, Melissa Tan, Ranice Tan, Clarence Tay, Tasaporn. Visawameteekul

Research Collection School Of Computing and Information Systems

The COVID-19 outbreak has unpredictably disrupted the operations of numerous museums. Museum visitor experience has a physical, personal, and social context, which are not achievable during the pandemic. Despite the depreciation during the Circuit Breaker period, the disruption also presents an opportunity for local museums to develop new strategies of audience engagement to accommodate the altered audience behavior. This exploratory study analyses data from six Singapore-based museums to understand the visitorship patterns across different ages and genders. The impact of COVID-19 is also analysed. Using R-studio and relevant packages, we conducted statistical tests such as hypothesis testing, Chi-square testing and …

Introduction To The Special Issue On Innovation In Transportation-Enabled Urban Services, Part 1, Niels Agatz, Soo-Haeng Cho, Hai Wang, Saif Benjaafar

Research Collection School Of Computing and Information Systems

Rapid developments in city infrastructure and technol-ogies are creating numerous opportunities and inspiring innovative and emerging urban services. Among these innovations, complex systems of urban transportation and logistics have embraced advances and have been reshaped significantly. They enable innovative new urban services, which are now booming and changing everyday life for urban residents.This special issue of Service Science explores perspectives on innovation in transportation-enabled urban services. We hope that the special issue will enhance the understanding of the planning, operation, and management of such services. Contributions are expected to demonstrate rigorous model development, economic/ econometric analysis, and decision-making tools based …

The Gender Wage Gap In An Online Labor Market: The Cost Of Interruptions, Abi Adams-Prassl, Kotaro Hara, Kristy Milland, Chris Callison-Burch

Research Collection School Of Computing and Information Systems

This paper analyses gender differences in working patterns and wages on Amazon Mechanical Turk, a popular online labour platform. Using information on 2 million tasks, we find no gender differences in task selection nor experience. Nonetheless, women earn 20% less per hour on average. Gender differences in working patterns are a significant driver of this wage gap. Women are more likely to interrupt their working time on the platform with consequences for their task completion speed. A follow-up survey shows that the gender differences in working patterns and hourly wages are concentrated amongst workers with children.

Quantifying Stranded Assets Of The Coal-Fired Power In China Under The Paris Agreement Target, Weirong Zhang, Yiou Zhou, Zhen Gong, Junjie Kang, Changhong Zhao, Zhixu Meng, Jian Zhang, Tao Zhang, Jiahai Yuan

Research Collection School Of Computing and Information Systems

Coal-fired power plays a critical role in China's compliance with the Paris Agreement. This research quantifies China's stranded coal assets under different coal capacity expansion scenarios with an integrated approach and high-precision coal-fired power database. From a top-down perspective, firstly, the pathway of China's coal-fired power capacity consistent with the global 2 degrees C scenario is outlined and then those stranded coal-fired power plants are identified with a bottom-up perspective. Stranded value is estimated based upon a cash flow algorithm. Results show that if coal capacity stabilizes during 2020-2030, China will only incur a sizeable yet manageable stranded asset loss …

Neighborhood Retail Amenities And Taxi Trip Behavior: A Natural Experiment In Singapore, Kwan Ok Lee, Shih-Fen Cheng

Research Collection School Of Computing and Information Systems

While a small change in land use planning in existing neighborhoods may significantly reduce private vehicle trips, we do not have a great understanding of the magnitude of the project- and shock-based causal change in travel behaviors, especially for the retail purpose. We analyze the impact of newly developed malls on the retail trip behavior of nearby residents for shopping, dining or services. Using the difference-in-differences approach and big data from a major taxi company in Singapore, we find that households residing within 800 m from a new mall are significantly less likely to take taxis to other retail destinations …

Is A Pretrained Model The Answer To Situational Awareness Detection On Social Media?, Siaw Ling Lo, Kahhe Lee, Yuhao Zhang

Research Collection School Of Computing and Information Systems

Social media can be valuable for extracting information about an event or incident on the ground. However, the vast amount of content shared, and the linguistic variants of languages used on social media make it challenging to identify important situational awareness content to aid in decision-making for first responders. In this study, we assess whether pretrained models can be used to address the aforementioned challenges on social media. Various pretrained models, including static word embedding (such as Word2Vec and GloVe) and contextualized word embedding (such as DistilBERT) are studied in detail. According to our findings, a vanilla DistilBERT pretrained language …

A Diversity-Enhanced Memetic Algorithm For Solving Electric Vehicle Routing Problems With Time Windows And Mixed Backhauls, Jianhua Xiao, Jingguo Du, Zhiguang Cao, Xingyi Zhang, Yunyun Niu

Research Collection School Of Computing and Information Systems

The electric vehicle routing problem (EVRP) has been studied increasingly because of environmental concerns. However, existing studies on the EVRP mainly focus on time windows and sole linehaul customers, which might not be practical as backhaul customers are also ubiquitous in reality. In this study, we investigate an EVRP with time windows and mixed backhauls (EVRPTWMB), where both linehaul and backhaul customers exist and can be served in any order. To address this challenging problem, we propose a diversity-enhanced memetic algorithm (DEMA) that integrates three types of novel operators, including genetic operators based on adaptive selection mechanism, a selection operator …

Assessing The Effectiveness Of A Chatbot Workshop As Experiential Teaching And Learning Tool To Engage Undergraduate Students, Kyong Jin Shim, Thomas Menkhoff, Ying Qian Teo, Clement Shi Qi Ong

Research Collection School Of Computing and Information Systems

In this paper, we empirically examine and assess the effectiveness of a chatbot workshop as experiential teaching and learning tool to engage undergraduate students enrolled in an elective course “Doing Business with A.I.” in the Lee Kong Chian School of Business (LKCSB) at Singapore Management University. The chatbot workshop provides non-STEM students with an opportunity to acquire basic skills to build a chatbot prototype using the ‘Dialogflow’ program. The workshop and the experiential learning activity are designed to impart conversation and user-centric design know how and know why to students. A key didactical aspect which informs the design and flow …

Champions For Social Good: How Can We Discover Social Sentiment And Attitude-Driven Patterns In Prosocial Communication?, Raghava Rao Mukkamala, Robert J. Kauffman, Helle Zinner Henriksen

Research Collection School Of Computing and Information Systems

The UN High Commissioner on Refugees (UNHCR) is pursuing a social media strategy to inform people about displaced populations and refugee emergencies. It is actively engaging public figures to increase awareness through its prosocial communications and improve social informedness and support for policy changes in its services. We studied the Twitter communications of UNHCR social media champions and investigated their role as high-profile influencers. In this study, we offer a design science research and data analytics framework and propositions based on the social informedness theory we propose in this paper to assess communication about UNHCR’s mission. Two variables—refugee-emergency and champion …

Anchorage: Visual Analysis Of Satisfaction In Customer Service Videos Via Anchor Events, Kam Kwai Wong, Xingbo Wang, Yong Wang, Jianben He, Rong Zhang, Huamin Qu

Research Collection School Of Computing and Information Systems

Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedious investigation into multimodal video recordings. We introduce , a visual analytics system to evaluate customer satisfaction by summarizing multimodal behavioral features in customer service videos and revealing abnormal operations in the service process. We leverage the semantically meaningful operations to introduce structured event understanding into videos which help service providers quickly navigate to events of their interest. supports a comprehensive …

Coordinating Multi-Party Vehicle Routing With Location Congestion Via Iterative Best Response, Waldy Joe, Hoong Chuin Lau

Research Collection School Of Computing and Information Systems

This work is motivated by a real-world problem of coordinating B2B pickup-delivery operations to shopping malls involving multiple non-collaborative logistics service providers (LSPs) in a congested city where space is scarce. This problem can be categorized as a vehicle routing problem with pickup and delivery, time windows and location congestion with multiple LSPs (or ML-VRPLC in short), and we propose a scalable, decentralized, coordinated planning approach via iterative best response. We formulate the problem as a strategic game where each LSP is a self-interested agent but is willing to participate in a coordinated planning as long as there are sufficient …

Singlish Checker: A Tool For Understanding And Analysing An English Creole Language, Lee-Hsun Hsieh, Nam Chew Chua, Agus Trisnajaya Kwee, Pei-Chi Lo, Yang-Yin Lee, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

As English is a widely used language in many countries of different cultures, variants of English also known as English creoles have also been created. Singlish is one such English creole used by people in Singapore. Nevertheless, unlike English, Singlish is not taught in schools nor encouraged to be used in formal communications. Hence, it remains to be a low resource language with a lack of up-to-date Singlish word dictionary and computational tools to analyse the language. In this paper, we therefore propose Singlish Checker, a tool that is able to help detecting Singlish text, Singlish words and phrases. To …

Multi-Functional Job Roles To Support Operations In A Multi-Faceted Jewel Enabled By Ai And Digital Transformation, Steven M. Miller

Research Collection School Of Computing and Information Systems

In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the facility and visitors at the world’s most iconic airport mall and lifestyle destination.

Lawbreaker: An Approach For Specifying Traffic Laws And Fuzzing Autonomous Vehicles, Yang Sun, Christopher M. Poskitt, Jun Sun, Yuqi Chen, Zijiang Yang

Research Collection School Of Computing and Information Systems

Autonomous driving systems (ADSs) must be tested thoroughly before they can be deployed in autonomous vehicles. High-fidelity simulators allow them to be tested against diverse scenarios, including those that are difficult to recreate in real-world testing grounds. While previous approaches have shown that test cases can be generated automatically, they tend to focus on weak oracles (e.g. reaching the destination without collisions) without assessing whether the journey itself was undertaken safely and satisfied the law. In this work, we propose LawBreaker, an automated framework for testing ADSs against real-world traffic laws, which is designed to be compatible with different scenario …