Social and Behavioral Sciences Commons^™

Strength In Numbers: An Exploratory Case Study On The Impact Of Conflict In Multi-Institutional Higher Education Collaborations, Michele Robyn Dinicola

Department of Conflict Resolution Studies Theses and Dissertations

The higher education landscape is changing. Students seeking access to college are increasinglydiverse, geographically dispersed, socioeconomically challenged, and will require higher education administrators to closely examine their models to ensure they are well-suited to serve the needs of these students. Responding to these shifts will require higher education administrators to shed traditional approaches in favor of innovative, cost-effective, flexible models of education delivery. Many institutions address this challenge through a reliance on higher education consortia and collaborations. In Maryland, one approach to collaboration takes the form of multi-institutional Regional Higher Education Centers (RHEC) like the largest of them, the Universities …

Piney Point Cascading Disaster And Environmental Conflict: An Explanatory Case Study, Ketti Davison

Department of Conflict Resolution Studies Theses and Dissertations

The purpose of this explanatory case study is to understand the sense that community members made of how and why environmental conflict manifested in the wake of the Piney Point cascading disaster. It found that intentional avoidance of local news caused community members to be unaware of the risks beforehand, of the responses in the aftermath, and of the threats that remain. The study leverages a unique opportunity to fill a gap in the research by examining a contemporary cascading disaster as it generated environmental conflict. This dissertation centers on the perceptions of directly affected community members in the Tampa …

A Confluence Of Identity, Skepticism, And Acculturation: A Grounded Theory Study On Voter Engagement Among Registered Latin American Immigrant Voters, Oscar De Tuya

Department of Conflict Resolution Studies Theses and Dissertations

One of the most important characteristics of a democracy is the ability of its citizens to directly elect many of their government representatives. Unfortunately, since only citizens are traditionally eligible to vote in the United States, the group of voters that ultimately influences government is smaller than the overall population. That excludes immigrants from full participation in government and contributes to conflict, which can be analyzed through various theoretical lenses, such as structural violence, basic human needs theory, and social cohesion. These realities underscore the importance of elections and of ensuring that an engaged and informed electorate is active in …

Competencies Of Ombuds In Higher Education, Alicia Booker

Department of Conflict Resolution Studies Theses and Dissertations

This study aimed to deepen the understanding of ombuds (i.e., ombudsman, ombudsperson) who practice in higher education settings by exploring what ombuds consider the critical competencies to fulfill a variety of professional functions, how ombuds acquired those competencies, and how ombuds are assessed and self-assess. The purpose of this qualitative case study was to make an empirically researched recommendation for an ombuds in higher education competency model. The researcher gathered data from 23 ombuds in the United States working in institutions of higher education. The researcher analyzed the data gathered from semi-structured interviews using descriptive coding in the first coding …

The Decline Of Union Membership And The Resulting Conflicts, Cynthia Cushman

Department of Conflict Resolution Studies Theses and Dissertations

The purpose of this quantitative study was to examine how private-sector union members and union leaders viewed the changes in organized labor in the United States over the past ten years. This study explored the impact of union membership decline in the United States labor force through the perceptions of union members and union leaders. There were four macro-level factors examined in this study: a move in dominant occupations from manufacturing to service-orientated work; changes in federal and state regulation; the ability, flexibility, and success of union leadership; and the aggressive counter-union moves of business management. This study was constructed …

Cause For Complaint: A Case Study Exploring Office For Civil Rights Complaints And Resolutions Related To Digital Accessibility At Public Colleges And Universities, Helen Gema Muñiz Bermudez

Department of Conflict Resolution Studies Theses and Dissertations

As the number of students with disabilities pursuing postsecondary opportunities continues to grow, along with an increase in digital educational content and technology, the issue of digital accessibility becomes increasingly urgent - both as a matter of equity and access for disabled students and as a matter of social and fiscal responsibility for postsecondary institutions. When postsecondary institutions fail to meet the requirements of disability legislation, the U.S. Department of Education’s Office for Civil Rights (OCR) is the federal entity responsible for enforcement and complaint investigations, handling hundreds of complaints related to digital accessibility at postsecondary institutions since 2013. There …

Medical Imaging Professionals Experiencing Workplace Interprofessional Conflict: A Phenomenological Study, Robert Carroll Moody

Department of Conflict Resolution Studies Theses and Dissertations

Workplace interprofessional conflict in hospitals presented serious concerns regardingpatient care delivery and hospital efficiency at the systemic level. Literature evaluating conflict in hospitals inconsistently defined interprofessional conflict and oversampled nurses and physicians in research studies. An unknown systemic factor was likely influencing interprofessional conflict between healthcare professionals. Complex systems theory, the theory of professions, and social conflict theories were utilized to organize the literature review and guide research design targeting allied health professionals and their lived experiences with interprofessional conflict. Medical imaging professionals were selected as a purposeful sample within the larger population of allied health. Interpretive phenomenology was used …

Reducing Workplace Conflict: A Reasonable Expectation?, Stephen Mark Kominek

Department of Conflict Resolution Studies Theses and Dissertations

Workplace conflict is a part of everyday work life for many employees, from educationalinstitutions to businesses, and can occur for multiple different reasons. Research has shown that employees spend a significant amount of their life in the workplace and that addressing unresolved conflict is one of the costliest aspects of running an organization. The literature suggests that providing employees with the opportunity to experience greater job satisfaction may reduce the occurrence of workplace conflict. This quantitative study explored the experience of workers employed in various organizations and institutions. The theoretical frameworks applied in the study were Systems Theory and Maslow’s …

When Speaking Up Fails: Experiences Of Unsubstantiated Equal Employment Opportunity Allegations On The Workforce, Scottie Visser

Department of Conflict Resolution Studies Theses and Dissertations

Many organizations have long encouraged employees to speak up about wrongdoing, promoting cultures of open communication to ensure just environments; however, each year a significant proportion of workplace allegations are deemed unsubstantiated as a result of various factors, such as lack of evidence, subjectivity, false claims, and investigative limitations. Because researchers have focused on substantiated claims and reasons for reporting, they have discovered little about either the experiences of employees who speak up and have their claims deemed unsubstantiated or the potential impacts of such outcomes. This interpretative phenomenological study involved exploration of the lived experiences of 10 employees who …

Are You Ready To Engage? The Impact Of Decisional Conflict On Advance Directives Education, Marcia Brown

Department of Conflict Resolution Studies Theses and Dissertations

End-of-Life (EOL) refers to medical support given to those facing death and advance directives (AD) is a document that helps to distinguish the nature of that support. The literature suggests conflict is a barrier in the advance care planning (ACP) process and if it remains unresolved in the absence of an AD, there is prolongation of unwanted treatment, increased costs, and lower quality of care. The purpose of this research was to uncover decisional conflict and determine the usefulness of ACP engagement factors in faith communities through a unique intervention – CADE (Conflict and Advance Directives Education). Three theories – …

Learning From The Lived Experiences Of African American Senior Executives In Fortune 500 Organizations: A Transcendental Phenomenological Study Of Black Corporate Trailblazers, Otis G. Jarvis

Department of Conflict Resolution Studies Theses and Dissertations

African American Senior Executives (AASE) exist as a group of American citizens who hold senior management roles in Fortune 500 organizations. AASE members are responsible for decision-making in a diverse number of industries but represent a small group of leaders in Fortune 500 organizations. The purpose of this qualitative transcendental phenomenological study was to examine the lived experiences of AASE in a Fortune 500 organization in the United States. The qualitative study examined through semi-structured interviews the experiences of eleven senior executives in Fortune 500 organizations in the United States. This phenomenological study examined how the lived experience of each …

An Interpretative Phenomenological Analysis Of Lived Experiences Of Graduate-Level Peace Educators: Voices For Sustained Peace, Kwasi David Ansong

Department of Conflict Resolution Studies Theses and Dissertations

Peace education is arguably one of the underappreciated areas of study within the social sciences. Many lifelong, dedicated peace education professionals often feel undervalued by the military-industrial complex apparatus. Influential individuals and corporations that thrive in chaotic and conflicting environments every so often underestimate the relevance of peace educators. Educators find among academic and professional students an intensified urgency to learn the skills necessary to address real-world conflict; however, these courageous individuals are seemingly battling powerful forces with wealth and power. Although such happenings can be demoralizing, it is slowly galvanizing dedicated peace educators to evolve by altering their skill …

Conflict And Conflict Resolution In The Workplace: The Cost Of Neglect And Mismanagement, Tina Ann Collins

Department of Conflict Resolution Studies Theses and Dissertations

AbstractWorkplace conflict has become part of our everyday work life for many years, from retail shops to office buildings, and it can occur for many different reasons. Research has shown that employees spend most of their lifetime in the workplace and that unsolved conflict is one of the costliest aspects of an organization. These conflicts should be addressed and resolved promptly by management. With the rise of workplace conflict, the literature suggests that a more powerful attack to resolve that conflict is warranted. This Interpretative Phenomenological Analysis (IPA) study explored the experiences of workers and the effect the conflict had …

Lens On Conflict: A Content Analysis Study On The Role Of Hollywood In U.S. – Iran Relations, Farshad Farahat

Department of Conflict Resolution Studies Theses and Dissertations

The main purpose of this dissertation was to identify whether development of impartial, equitable and resolution based films and television shows covering the U.S. – Iran conflict could have a greater ethical, educational, entertainment and economic value for Hollywood studios and their world audience in comparison to the present contentious and stereotypical narrative portrayals. The qualitative research methodology of content analysis was thus utilized to conduct the research. Upon the step-by-step application of the methodology, the key finding of the dissertation established that diplomatic based narrative Hollywood themes of conflict resolution have a greater social, critical review and box-office value …

The Digital Footprint Effect: A Grounded Theory On The Influence Of Social Media On Human Resource Managers’ Hiring Decisions, Tanya Pawlowski

Department of Conflict Resolution Studies Theses and Dissertations

For over a decade, the Society for Human Resource Management (SHRM) has reported the increasing practice of hiring managers accessing social media profiles to screen job applicants (Bates, 2008). This qualitative research study investigated the role of social media in organizational hiring practices and what factors may influence human resource hiring managers’ decisions. A grounded theory methodology was applied to interview 21 human resource hiring managers with open-ended structured questions. Based on the researcher’s data collection and grounded theory data analysis, the findings showed that social media profiles play a crucial role in organizational hiring decisions when a human resource …

Beyond Human Error: Seafarers’ Perceptions About Their Interpersonal Conflicts In A Multicultural Workplace A Typology Of Seafarers’ Conflicts Contributing To Maritime Accidents, Eugenio Moreno

Department of Conflict Resolution Studies Theses and Dissertations

Marine incidences and casualties result in occurrences like loss of lives, personal injuries, collisions, allisions, hull and machinery damages, and environmental damages. Therefore, this study’s purpose was to examine seafarers’ perceptions of their interpersonal conflicts on board the vessels in a multicultural workplace and to examine whether they perceive that those interpersonal conflicts may contribute to the human errors that lead to marine casualties and incidences. A two-method approach (quantitative and qualitative) was used. The theoretical framework guiding this study consisted of four theories, which were culture and interpersonal relationship conflict, social identity theory, organizational interpersonal and task conflicts theory …

Conflict Within Special Education For Mothers Of Children With Invisible Disabilities: A Case Study, Nicole R. Quint

Department of Conflict Resolution Studies Theses and Dissertations

In the United States, children with disabilities receive special education services under the Individuals with Disabilities Education Act (IDEA), which provides free appropriate public education (FAPE) in the least restrictive environment (LRE). Evidence shows that parents of children who receive special education (SPED) experience conflict within the school system. Invisible disabilities (NVD) are unseen but affect learning or behavior in school, include attention deficit hyperactivity disorder and learning disabilities, are eligible for special education. There is evidence that parents of children with NVD experience conflict while accessing the system and receiving services and mothers are often the primary advocate for …

Perceptions Of Shifting Time: Life Crossing The Edges Of Conflict ; A Phenomenological Study Of The Changing Nature Of Worldview Schema And Temporal Constructs When Experiencing Cultural Conflict, Ian D. Edgerly

Department of Conflict Resolution Studies Theses and Dissertations

The conflict process has numerous facets and characteristics, but one of the least discussed within conflict or peace studies literature is the effect that time has upon, or within the conflict continuum. This project’s focus was the identification of changes within certain temporally sensitive worldview schema by members of the Charlotte, North Carolina area refugee community when entering cultural conflict. This exploration specifically focused on the shifts that occur between moving from their transient locations prior to coming to the United States, whether that be a refugee camp or living in another country under refugee status, and their final relocation …

The Challenges And Issues Faced By Saudi Women When They Are Appointed To New Unconventional Jobs, Ghadah Abdulhadi Alghamdi

Department of Conflict Resolution Studies Theses and Dissertations

Advancing awareness of the workforce and job issues faced by women in the KSA will encourage HRM departments to enhance Saudi women's work experience by implementing more gender-friendly work environments, practices, and processes. Therefore, the researcher decided to implement this research to shed light on the role of Saudi women working in community development, to identify the most important challenges and issues facing Saudi women working in new unconventional jobs, and to discuss methods that can be followed to reduce these challenges and issues. To achieve this, the researcher used a descriptive-analytical approach and qualitative research methods (interviews). The interviews …

Applying Arbitration To Settle Disputes In Administrative Contracts Under The New Saudi Government Tenders And Procurement Law, Maryam Radhyan Almutairi

Department of Conflict Resolution Studies Theses and Dissertations

Significant changes to the Kingdom’s legal system have been made in alignment with the Saudi vision 2030 to diversify the economy. One of the changes is the 2019 Government Tenders and Procurement (GTP) law that allows arbitration as a dispute resolution approach in administrative contracts. The research problem of focus was the limited understanding of Saudi Arabian legal professionals' perception of arbitration as a dispute resolution approach in administrative contracts under the GTP law. The purpose of this qualitative case study was to understand the perception of legal professionals in Saudi Arabia towards arbitration as a dispute resolution approach in …

Nigeria-Biafra War And The Politics Of Oblivion: Implications Of Revealing The Hidden Narratives Through Transformative Learning, Basil Ugorji

Department of Conflict Resolution Studies Theses and Dissertations

Ignited by the secession of Biafra from Nigeria on May 30, 1967, the Nigeria-Biafra War (1967- 1970) with an estimated death toll of 3 million was followed by decades of silence and a ban of history education. However, the advent of democracy in 1999 catalyzed the return of repressed memories to public consciousness accompanied by renewed agitation for the secession of Biafra from Nigeria. The purpose of this study was to investigate whether a transformative learning of the Nigeria-Biafra War history will have a significant effect on conflict management styles of Nigerian citizens of Biafran origin regarding ongoing agitation for …

The Impact Of Food Justice Advocates In Creating And Influencing Public Policy, Michael Joseph Chadukiewicz

Department of Conflict Resolution Studies Theses and Dissertations

This case study explored the impact that food justice advocates had on creating and implementing public policy to provide access to adequate, healthy, and culturally appropriate food for the residents of New Haven, Connecticut. The problem the case study explored is in 2020 food insecurity affected 22% of the residents of New Haven, more than twice the national average. This qualitative case study used grounded theory to analyze the experiences of 31 food justice advocates that were members of a coalition of researchers, food service providers, non-profit agencies, grassroot organizations, and residents tasked with improving the city’s emergency food system. …

Civilian Experiences And Military Perceptions Of The U.S. Military During Domestic Disaster Operations, Stefan Daimon Buckman

Department of Conflict Resolution Studies Theses and Dissertations

Since its founding, the United States has experienced social strife and humanitarian disasters, either of which can provoke a military domestic response. Political leaders have considered with caution and reservation under what circumstances to rely on the military to respond to internal domestic crises. The use of the military – including Guard, Reserve, and federal active-duty forces - to respond to internal problems continues to increase. In turn, this increase has a strong potential to change the dynamics of civil-military relations in the United States and generate new public expectations for the military. This study explored the perspectives of individuals …

Recognizing And Addressing Conflict That Emerges From Sociotechnical Change In Higher Education, Kathleen Ann Watkins-Richardson

Department of Conflict Resolution Studies Theses and Dissertations

Today’s unprecedented technology growth impacts at many levels—from individuals to groups to society. This study aims to characterize how exponential digital technology growth and organizational change is explained and experienced in a university setting deploying new instructional technologies—and how or where conflict emerges. Organizational conflict is a phenomenon that takes many forms and may not be fully recognized. This dissertation highlights theories of technology invention and disruption, the dynamics of sociotechnical change (defined as the interdependencies between people, technology, and the environment) and response in organizations, complex adaptive systems, and practice theory of change. It considers current technological forces at …

Exploring Resistance Movements In Interstate Conflict And Integrated Deterrence, Michael G. Harris

Department of Conflict Resolution Studies Theses and Dissertations

Despite an increase in interstate conflict, including manipulation of information and civil populations by state actors in gray zone campaigns, the study of resistance has concentrated on intrastate conflict. A detailed literature review of resistance was conducted, revealing researchable gaps in understanding of the topic, including: the resistance movements from a security studies and interstate conflict perspective, the resistance as a form of interstate conflict from the perspective of Russian and Chinese security leaders, and the integrated deterrence options in gray zone campaigns as a strategy of international conflict prevention.

Two complementary studies were conducted to explore the identified areas. …

Spiritual Intelligence: The Next Intelligence Tool For Conflict Resolution Practitioners?, Peter Tokar

Department of Conflict Resolution Studies Theses and Dissertations

Abstract Spiritual intelligence is currently being utilized with positive results in many professional communities, yet it is practically unknown within the conflict resolution and peacebuilding communities, at least by name. Recent national polls have demonstrated a high percentages of Americans still embrace a spiritual dimension to their humanity. Although church attendance has been on the decline for the past couple decades, polls show that even the Millennial Generation and GenZ are still interested in spirituality, though in a non-ecclesiastically organized way. Although significant sensitivities remain in society and culture concerning the separation of church and state, literally millions of Americans …

Sibling Conflict And Caregiving For Aging Parents, Jennifer Elise Lawer

Department of Conflict Resolution Studies Theses and Dissertations

This dissertation presents the results of a grounded theory study of the key factors of sibling conflict when caregiving for an aging parent. Following interviews with 30 participants, I conducted initial coding, focused coding and theoretical coding, which led to the development of a theory that explains the relationship of conflict factors such as: beliefs & values, feelings & emotions, roles & expectations, and behaviors & responses. The dissertation includes a discussion of how birth order theories, power theories and psychodynamic theories apply to sibling conflict. In addition, I discuss how the findings apply to conflict resolution skills and offer …

Sex Based Differences In Trust And Dissent: An Exploration Of Leaders And Followers In Healthcare Management, Jennifer De Zayas Carmean

Department of Conflict Resolution Studies Theses and Dissertations

This dissertation is a quantitative study which looks at the ways in which healthcare followers perceive their leaders regarding gender, over the concepts of trust and organizational dissent. The study was open to members of non-clinical healthcare associations, but clinicians were not specifically excluded. Inferential statistics were inconclusive, as they directly contradict literature that directly correlates trust and dissent in the general business world. Reading subtextual, the outcome indicates possible sublimated conflict between and among both genders, for both followers and leaders. Objectively, women showed more trust in their female leaders, but subjectively this was not true. Indicators in the …

Eliminating Silos: Developing System Design For Information Sharing In Violence Prevention, Jacqueline Kulaga

Department of Conflict Resolution Studies Theses and Dissertations

The 21st century has brought about changing social perspectives on victimization and offender accountability related to sexual violence. States across the United States have established, and continue to develop, legislation and protocols to address such violence. While there has been a great shift in combating this form of violence, it is essential to create structures to enhance services for victims as well as create recommendations for those who work to hold offenders of these violent crimes accountable. This dissertation was conducted using a qualitative content analysis (QCA) of documents from the Palm Beach County Sexual Assault Response Team (PBC SART), …

Qualitative Comparative Case Study Exploring The Interpersonal And Intrapersonal Conflicts Experienced By Nurses While Utilizing Ehr-Electronic Health Record Technology, Patricia Alejandra Casas

Department of Conflict Resolution Studies Theses and Dissertations

Nurses are the largest group of health information technology system users. As the nurses are the focal point of patient care because they interact with multiple areas under the healthcare realm and manage multiple components of patient care, the use of EHR technology is likely to have an impact on their careers and healthcare delivery outcomes. Conflicts experienced during EHR use or adoption have been researched; however, despite these studies, understanding nurses’ experiences of conflicts remain underexplored; in particular, there have been no research studies that have differentiated between interpersonal and intrapersonal conflicts experienced. The general problem addressed in this …