Social and Behavioral Sciences Commons^™

Building An Inclusive Library Through Staff Accessibility Training, K.T. L. Vaughan

Libraries

Libraries provide a needed third place for students to engage with their peers and faculty, both academically and socially. Staff behavior, knowledge, and skills in providing an accessible and inclusive environment are key to helping students with disabilities feel that they belong in the libraries. This makes training in disability and accessibility awareness a necessary component of the overall program for the library. This study assessed a locally-developed, online training program for staff of all levels that was intended to improve staff knowledge and skills in disability etiquette, library services and spaces that support people with disabilities, and the policies …

Leading From The Center Out: The Joint Library Services Leadership Team At James Madison University, K.T. L. Vaughan, Kristen S. Shuyler, Kelly N. Miller-Martin, Erika Peterson

Libraries

In a system with multiple service points, how can leadership work together to keep the library as a whole relevant and central to students? James Madison University Libraries created the Joint Library Services Leadership Team, which works outside traditional departmental silos to provide coherent, consistent, and collaborative services regardless of location.

Three major service points of James Madison University Libraries, the two main library circulation/reference departments and the media resources center, have historically been both physically and philosophically separate from each other. Although the departments shared common goals of providing excellent student learning-focused services, they did not systematically work together …

The Apple Of Discord: Everyone Gets A Bite, Or, Out Of Discord Comes The Fairest Harmony, Stefanie Warlick, K.T. L. Vaughan, Kristen S. Shuyler, Erika Peterson, Kathy Clarke

Libraries

When library staff create collaborative projects on their own, are these efforts discordant or harmonious? How does library leadership conduct different groups for cacophony or symphony? What management models empower library staff to continue exciting collaborative projects while learning to play together in tune?