Social and Behavioral Sciences Commons^™

A Km-Based Strategic, Global Current Awareness Service, Stuart Basefsky

Stuart Basefsky

This presentation focuses on a global current awareness service designed to meet the knowledge needs of the institution from which it originates. In so doing, it also meets the needs of journalists, researchers, faculty, students, professional practitioners, and policymakers concerned with the same issues globally. It provides the institutional links between partnering institutions that sustain the relationships for the future. This serves as a model for how libraries can become supporting pillars of their organizations by tapping into and meeting KM needs.

A New Hybrid Reality For Libraries, Pin Pin Yeo

Research Collection Library

Parag Khanna explored the different trends that have brought us to what he terms the “Hybrid Age”, which is digital, global, and as well as social. Libraries continue to play an important role in this because they are uniquely positioned.

The Thinker 1.08, Amy Thompson

Library Newsletters

The Thinker newsletter for August 2013.

Paying It Forward, Giving It Back: The Dynamics Of Mentoring, Jennifer A. Bartlett

Library Faculty and Staff Publications

This "New and Noteworthy" column focuses on selected recent literature concerning career mentoring in libraries.

Marketing And Librarians, Pin Pin Yeo

YEO Pin Pin

Barbie Keiser, Information Resource Management Consultant, conducted a one day workshop titled “Substance beyond style: Marketing library and information services in the 21st century” in Singapore on 15 October. The workshop was organized by the Library Association of Singapore and the Singapore Management University. It was held at the Reading Room, Li Ka Shing Library, Singapore Management University. Ms. Keiser noted that she did her first marketing workshop in Singapore in 1989 and was pleased to be back twenty years later.

Informed Instruction: Graduate Students' Information Seeking Behaviour, Kim Mcphee, Marg Sloan

Marg Sloan

This is a research project with these objectives: • To determine Graduate Students’ information seeking behaviours • To determine the role people have in Graduate Students’ information seeking, and • To identify Graduate Student knowledge/opinion of key information resources/services

The D.B. Weldon Library's Instruction Portfolio: A Grassroots, Team-Based Approach, Kim Mcphee, Melanie Mills, Marg Sloan

Marg Sloan

In an effort to address ever-shifting staffing levels and evolving service demands, staff in the Research & Instructional Services department of The D.B. Weldon Library at Western University developed and implemented a new and strategic approach to structuring their work. The ‘Portfolio Model’ provides a framework for organizing the primary functions of the department - collections, instruction and reference - while at the same time preserving liaison at its core. Through a close examination of this grassroots effort and in particular, the achievements realized and challenges faced by the team of librarians and library assistants who together comprise the ‘Instruction …

The Thinker 1.07, Amy Thompson

Library Newsletters

The Thinker newsletter for July 2013.

State News

The Southeastern Librarian

Recent developments from SELA member institutions.

University Of New Hampshire School Of Law Library, Susan Drisko Zago

Law Faculty Scholarship

Review of The University of New Hampshire School of Law Library, Concord, NH.

A Fresh Look At Privacy--Why Does It Matter, Who Cares, And What Should Librarians Do About It?, Trina J. Magi

University Libraries Faculty and Staff Publications

Provides a brief introduction to several reasons privacy is important to people and society, cites numerous studies reporting on people's attitudes about privacy, and recommends ways librarians can work to protect patron privacy.

The Bonds Of Organization: Zine Archives And The Archival Tradition, Rachel Woodbrook, Althea Lazzaro

Journal of Western Archives

There is a current movement amongst zine archives toward collaboration and the standardization of policies and practices. As a relatively new area of archival collecting, zine archives are progressing through core archival issues at a rapid pace; this progression provides an opportunity for them to redefine traditional archival practices in relation to their specific needs.

The community-based nature of their collections compel zine archivists and librarians to include their unique audiences in the mapping of traditional practices onto the organic structures of their largely grassroots organizations: they are translators and interpreters between archival theory and this grassroots practice. Ideally, this …

Copyright In Libraries: 21st Century Challenges...And Opportunities, James S. Heller

Library Staff Publications

No abstract provided.

New Trends And Concepts In Law Library Services: Institutional Repositories, Lauren Seney

Library Staff Publications

No abstract provided.

The Thinker 1.06, Amy Thompson

Library Newsletters

The Thinker newsletter for June 2013.

Sirsi Integration With A Discovery Tool, Denise O'Shea, Kathleen Hughes, Mary Mallery

Sprague Library Scholarship and Creative Works

Presentation at regional Sirsi conference on integrating Symphony Dynix with Ebsco's EDS Discovery tool.

Libraries And Total Quality: Making The Patron A Partner, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …

Getting A Good Read, Todd Bruns, Rendong Bai

Todd A. Bruns

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …

What Students Need From Reference Librarians: Exploring The Complexity Of The Individual Consultation, Trina J. Magi, Patricia E. Mardeusz

University Libraries Faculty and Staff Publications

The article reports on an exploratory study that identified the skills used by reference librarians during individual research consultations with undergraduate and graduate students in a wide range of disciplines. The skills fell into eight categories. As expected, librarians needed knowledge about information sources and their effective use, but the project revealed that consultations often involve higher-order skills, as well, such as knowing how to approach and organize the research endeavor, shaping a topic appropriate for the scope of a project, making connections among various pieces of information and applying them to the problem at hand, and identifying alternative research …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Changing Landscape Of Technical Services, Kate Seago, Marsha Seamans

Library Presentations

No abstract provided.

User Education In Federal University Libraries: A Study Of Trends And Developments In Nigeria, Michael Onuchukwu Okoye

Library Philosophy and Practice (e-journal)

Abstract

Purpose: The paper aims at investigating how user education is organized, coordinated and implemented in South East Nigeria Federal University Libraries. It also addresses the challenges encountered by academic librarians in the process and itemizes the strategies for enhancing user education.

Methodology: Survey method was adopted and the instrument for data collection was a questionnaire. Population of the study was twenty-six and. twenty-six copies of the instrument were administered. All the copies were returned and were found usable. Descriptive statistics involving frequencies, percentages and mean scores were used for data analysis

Findings: Only one university library did …

A Tale Of Two Health Sciences Libraries Working To Improve Health Literacy [Poster], Margot G. Malachowski Mls, Kate Saylor Msi

Margot G Malachowski, MLS, AHIP

Reinventing Libraries For The Next Generation Of Library Users, La Loria Konata

La Loria Konata

The article calls for the need to reinvent libraries for the next generation of library users. It stresses the value of being able to provide customer satisfaction, building and maintaining loyalty as well as resolving customer complaints so as to compete with other libraries. It also points out the importance of branding as a marketing strategy and encourages libraries to adhere to the liaison model or subject specialist model in providing specialized service. Also suggested are steps for marketing library services.

Connecting Diversity To Management: Further Insights, La Loria Konata, Tim Zou

La Loria Konata

It has long been noted that libraries need more diversity in the professional ranks. This situation is now critical with baby boomers soon to retire leaving millennials, who are more racially and ethnically diverse, as the next majority population. The profession will need to recruit a more significant number of millennials to the profession if libraries are to resemble the communities they serve. To get an idea of the current status of management diversity in libraries, managers/supervisors of ARL libraries-in states that contain the highest number of minorities in population-were randomly selected for a survey. Participants in ARL's LCDP were …

The Thinker 1.05, Amy Thompson

Library Newsletters

The Thinker newsletter for May 2013.

The Book And Beyond, May 2013, Pepperdine University Libraries

The Book and Beyond and Faculty Newsletter

News, events, and initiatives from Pepperdine University Libraries from May 2013.

Story Rooms: Using Funded Group Study Rooms To Promote Special Interests Of Library Donors, Essraa Nawar, Charlene Baldwin

Library Presentations, Posters, and Audiovisual Materials

These presentation slides discuss the use of funded group study rooms to promote special interests of donors and to provide students with enhanced learning and discovery.

Handle With Care: Benefits And Drawbacks Of Volunteers In The Library, Jennifer A. Bartlett

Library Faculty and Staff Publications

This "New and Noteworthy" book review column focuses on resources about volunteer management in school, public, academic, and special libraries.