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Social and Behavioral Sciences Commons™
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Articles 31 - 33 of 33
Full-Text Articles in Social and Behavioral Sciences
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
Desk Statistics Under A Microscope = Improved Library Services, Susan [Gardner] Archambault
LMU Librarian Publications & Presentations
This presentation offers a case study of how one library’s assessment of data
gathered from its public service desk led to changes and improvements in service. The William H. Hannon Library at Loyola Marymount University (LMU) recorded all of the questions and answers asked at its Information Desk from Fall 2009 to the present using the Gimlet (http://gimlet.us) electronic question tracking system. A content analysis was performed on the data that led to advancements in signage and a new knowledge base of FAQ’s. In addition, new services were implemented related to technology and research that addressed user needs.
Hitch Your Wagon To Institutional Goals, Anne E. Zald, Michelle Millet
Hitch Your Wagon To Institutional Goals, Anne E. Zald, Michelle Millet
Library Faculty Publications
The landscape of accreditation and accountability in higher education is in a period of rapid change, coalescing around issues identified in the 2006 report of the Spellings Commission, “A Test of Leadership: Charting the Future of U.S. Higher Education.” Information literacy librarians need to connect their instructional efforts to the institutional strategies and initiatives that address continuous improvement whatever their source, e.g. accreditation agencies, funding bodies such as state legislatures, institutional participation in the Voluntary System of Accountability (VSA), University & College Accountability Network (U-CAN), or internal initiatives of the institution’s administration. The challenge for instruction librarians is great, requiring …
Faculty Perceptions Of The Value Of Academic Libraries: A Mixed Method Study, Kelly L. Heider, Sandra Janicki, Joann Janosko, Blaine Knupp, Carl Rahkonen
Faculty Perceptions Of The Value Of Academic Libraries: A Mixed Method Study, Kelly L. Heider, Sandra Janicki, Joann Janosko, Blaine Knupp, Carl Rahkonen
Library Philosophy and Practice (e-journal)
This article details the findings of a year-long study at Indiana University of Pennsylvania (IUP) Libraries which examined IUP faculty members’ perceptions of the value of library resources and services to both their research and teaching. Through a mixed-method study, which included an online survey and follow-up focus groups, the researchers found that faculty were dissatisfied with IUP Libraries’ marketing initiatives but satisfied with its small embedded librarian program. As a result, marketing and growth of the embedded librarian program became the two main focus areas for improvement in the next academic year.