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Enhancing Service Quality In The Maritime Industry : A Case Study Of Tema Port, Baffour Ofori-Atta Kena

World Maritime University Dissertations

This dissertation is an analysis of service quality in the maritime industry with emphasis on enhancing service quality in Tema Port in Ghana. A general overview of service quality is examined at the beginning of the study. This is further narrowed down to service quality amongst the various service providers in the maritime industry with specific focus on those operating in Tema Port. To gain a holistic understanding of the existing service quality in Tema Port and how it can be enhanced: the study, obtained information from shippers/freight forwarders and leading executives in the maritime industry in Ghana, from operational …