Social and Behavioral Sciences Commons^™

Rebranding Reference, Lorraine A. Heffernan

ACRL New England Chapter Annual Conference

No abstract provided.

Using Focus Group Feedback: How The Uvu Fulton Library Incorporated Feedback To Make Improvements And Reach More Students, Annie Smith, Mary Stephens

Annie Smith

Assessing Integration Of Library Services Into Course Management Systems: Where We Stand Now, Matt Torrence, Beth West, Lindsay Johnston

Matt Torrence

Our panel of presenters will engage the audience in a group discussion of best practices for implementing and assessing a robust library presence in the CMS environment. The attendees will benefit from an exploration of the challenges and advantages of integrating library services into university-wide systems and platforms. The session will focus on metrics of assessing the effectiveness of the library services in the CMS, including student participation, grades, GPA, and others. We will also invite interested parties to join our online community of practice, where we continue these important conversations.

Talking Chat: The Good, The Bad, And The “What Were We Thinking?”!, Jessica Cerny, Matt Torrence

Matt Torrence

The RUSA MARS: Virtual Reference Discussion Group will be holding a forum on January 31st, 2015 from 4:30-5:30 pm in McCormick Place West w474a. The forum topics will be focused on online chat services and known issues, characteristics of successful and unsuccessful implementations, and more. Panelists will share their experiences with online chat services and participates will have an opportunity to ask questions. If you are considering implementing online chat services in your library or you would like to learn more about what has worked and not worked for other libraries, this is an opportunity to gain insight on how …

Libraries In The Course Management System: Best Practices And New Directions, Lily Todorinova, Matt Torrence, Jon Jeffreys

Matt Torrence

Course Management Systems (CMS), such as Blackboard, Sakai, Canvas Instructure, and Moodle are ubiquitous in the classroom environment. These systems are bridging the gap between traditional, hybrid, and fully online classes, as most academic institutions have adopted the use of a CMS across a wide spectrum: from serving to keep track of administrative processes, such as grading and attendance, to being the main tool for organizing and communicating course information for both faculty and students. Libraries have responded by implementing a variety of services in the CMS, including LibGuides, chat widgets, discovery search tools, and more. Three academic library panelists …

Doughboys And Digitization: Navigating The Web For Wwi Primary Sources, Brandon Bowen

Brandon Bowen

A century has passed since the new technology of the Great War blackened Europe's skies and rumbled slowly across once-fertile farmland. World War I marked the beginning of a new technological era; the old and the new came together as no previous conflict before to decimate parts of Europe. Tanks and the telegraph were replacing more traditional tools like carrier pigeons and draft horses, but the War melded both the old and the new together in ways previously unseen. Besides the battlefield technology used for death and destruction, other new tools were also coming into widespread use. Still- and video-cameras …

Counting Counts: Discussion On The Present And Future Of Public Services Statistics And Reporting, Matt Torrence, Lily Todorinova, Lindsay Johnston

Matt Torrence

From clickers to pencils, and now with software and immediate reporting, librarians and staff involved in public services have always strived to emphasize the important role of available reference and research help. In the new era of automated tracking and statistics, however, we often find ourselves dealing with many and different types of systems to record similar types of interactions. There may be one system for local/campus email reference and another for consortia, or other arrangements for interacting with patrons. At this discussion group, a series of thought-provoking questions on these and related topics will inspire a useful discourse on …

Using The Read Scale: Capturing Qualitative Statistics For Meaningful Reference Assessment, Kevin Mcdonough, Bella Karr Gerlich, G. Lynn Berard

Kevin McDonough

No abstract provided.

No More Tallies: Comparing Web-Based Reference Statistics Tools, Mandi Goodsett

Michael Schwartz Library Publications

No abstract provided.

Departing The Desk: Reference, Change And The Art Of Letting Go, Christopher A. Sweet, Sue Stroyan, Stephanie Davis-Kahl

Stephanie Davis-Kahl

What happens when librarians decide to radically change their reference service model? Our presentation will discuss the impact of the new model on librarians’ time and workload, student assistant perspectives on their new roles, and the student training program developed to support student assistants at the desk.

Departing The Desk: Reference, Change And The Art Of Letting Go, Christopher A. Sweet, Sue Stroyan, Stephanie Davis-Kahl

Christopher A. Sweet

What happens when librarians decide to radically change their reference service model? Our presentation will discuss the impact of the new model on librarians’ time and workload, student assistant perspectives on their new roles, and the student training program developed to support student assistants at the desk.

Exploring Mobile Reference, Amy E. Vecchione, Tobie Garrick

Library Faculty Publications and Presentations

Meeting your customers where they are has taken on a whole new meaning in the 2010s. Join Amy Vecchione, of Boise State University, and Tobie Garrick, of Boise Public Library, as they explore ways to provide improved reference outcomes for customers through mobile technology. Each librarian has implemented new reference tools for customers including: connecting users to reference tools with QR (Quick Response) codes, roving reference with mobile devices, SMS reference, and mobile database instruction during the reference process. Participants will learn about barriers, how each librarian overcame them, and how mobile reference can be improved.

Informed Desk Staffing With Quantified Reference Statistics: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Andy Huse, Barbara Lewis, Matt Torrence

Matt Torrence

Andy Huse, Barbara Lewis, Lily Todorinova, and Matt Torrence participated in a panel presentation for RUSA MARS Hot Topics. Their presentation titled "Informed Desk Staffing Through Quantified Reference Statistics” discussed the data collection, data analysis, and decision-making aspects of the Re-envisioning Reference project at the USF Libraries. This project examined the implementation and effectiveness of online data collection tools and the use of their data to inform managerial decisions as to scheduling of desk hours and staffing levels. Interviews with key library administrators were conducted in order to provide an historical perspective as to weaknesses of past data collection and …

Informed Desk Staffing With Quantified Reference Statistics: Using Electronic Data Collection To Re-Envision Reference Services At The Usf Tampa Libraries, Lily Todorinova, Andy Huse, Barbara Lewis, Matt Torrence

Academic Services Faculty and Staff Publications

Andy Huse, Barbara Lewis, Lily Todorinova, and Matt Torrence participated in a panel presentation for RUSA MARS Hot Topics. Their presentation titled "Informed Desk Staffing Through Quantified Reference Statistics” discussed the data collection, data analysis, and decision-making aspects of the Re-envisioning Reference project at the USF Libraries. This project examined the implementation and effectiveness of online data collection tools and the use of their data to inform managerial decisions as to scheduling of desk hours and staffing levels. Interviews with key library administrators were conducted in order to provide an historical perspective as to weaknesses of past data collection and …

Reference Is Neither Here Nor There: Connecting Through Sms, Amy E. Vecchione, Margie Ruppel

Amy E. Vecchione

Have you ever wondered what your patrons think about SMS reference service? Do you wonder what other libraries are doing with SMS? Or what types of questions you would be asked through SMS reference service? Don’t try to reinvent the wheel! Join Boise State University librarians Amy Vecchione and Margie Ruppel to learn the results from their recently conducted national and local surveys on SMS reference. By attending this session participants will learn the most common types of questions asked through SMS, ways to market this service, best practices for answering SMS reference questions, and patrons’ perceptions of this new …

Sms Reference Service: A New Point Of Need For Libraries, Margie Ruppel, Amy Vecchione

Margie Ruppel

Boise State University's text reference service is growing in popularity among students. BSU librarians chose SMS software and started the service during Summer 2010. Join BSU librarians Amy Vecchione and Margie Ruppel for this session to learn what types of questions are asked through SMS, students' opinions of the service, as well as helpful guidelines for starting your own text referencing service.

Sms Reference Service: A New Point Of Need For Libraries, Margie Ruppel, Amy Vecchione

Library Faculty Publications and Presentations

Boise State University's text reference service is growing in popularity among students. BSU librarians chose SMS software and started the service during Summer 2010. Join BSU librarians Amy Vecchione and Margie Ruppel for this session to learn what types of questions are asked through SMS, students' opinions of the service, as well as helpful guidelines for starting your own text referencing service.

Using Learning Objects To Enhance Distance Reference Services, Susan A. Ariew

Academic Services Faculty and Staff Publications

No abstract provided.

Using Learning Objects To Enhance Distance Reference Services, Susan Ariew

Susan A. Ariew

No abstract provided.

Collaborate To Succeed: Implementing New Reference Services With Splat, Amy E. Vecchione, Memo Cordova

Amy E. Vecchione

Libraries face shrinking budgets, increased use, and user demand for trending resources. This makes it difficult for librarians to find the time to keep up with innovative technological tools and social media (SM) developments. SPLAT (Special Projects Library Action Team) offers up a new model for enhancing library reference services. SPLAT is supported by the Idaho Commission for Libraries (ICFL), the state agency responsible for assisting libraries. The members of SPLAT are innovation representatives, comprised of library staff who search and experiment with SM trends and online tools, learn, and share the best ways to integrate them into the reference …

Using The Read Scale: Capturing Qualitative Statistics For Meaningful Reference Assessment, Kevin Mcdonough, Bella Karr Gerlich, G. Lynn Berard

Presentation

No abstract provided.

Implementing Social Networking Sites As Reference And Bibliographic Instruction Tools In Academic Libraries, Kathleen Langan, Dianna Sachs, Ed Eckel

Kathleen Langan

No abstract provided.