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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Cindy Judd
EKU Libraries is in its fourth year of providing an Instant Messaging reference service. We have seen our statistics increase over that time as we have made changes to the way we offer our service, especially when we added the Meebome widgets throughout the website. Recently, EKU Libraries implemented a new IM platform in order to extend the way we provide online reference help. LibraryH3lp offers simultaneous logins, queues to send questions to librarians with appropriate subject specialties, and a seamless integration with our existing Meebome widgets. Learn about our efforts to improve the EKU Libraries "Ask Us" service. Hear …
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Eku Online Reference Gets H3lp, Cindy Judd, Julie George
Library Faculty and Staff Papers and Presentations
EKU Libraries is in its fourth year of providing an Instant Messaging reference service. We have seen our statistics increase over that time as we have made changes to the way we offer our service, especially when we added the Meebome widgets throughout the website. Recently, EKU Libraries implemented a new IM platform in order to extend the way we provide online reference help. LibraryH3lp offers simultaneous logins, queues to send questions to librarians with appropriate subject specialties, and a seamless integration with our existing Meebome widgets. Learn about our efforts to improve the EKU Libraries "Ask Us" service. Hear …
We R Online, R U? Instant Messaging Reference Service At Your Library., Sarah Steiner, David Free, Elizabeth White
We R Online, R U? Instant Messaging Reference Service At Your Library., Sarah Steiner, David Free, Elizabeth White
University Library Faculty Presentations
What Is IM? -Allows users to participate in real-time Internet conversations -AIM, MSN, and Yahoo! most popular -Same premise as the more feature-rich QuestionPoint, 24/7, etc. Who’s Using IM? --Everyone! Students, libraries, businesses, all age groups Pew Internet and American Life Project found that 42% of online individuals use IM, and that Generations X and Y represent the largest segment of the IM user group. AOL conducted a similar study that shows that 90% of online teens use IM.
Im At Gsu, Sarah Steiner, David Free, Elizabeth White
Im At Gsu, Sarah Steiner, David Free, Elizabeth White
University Library Faculty Presentations
Getting Started -The impending expiration of GSU’s QuestionPoint contract led to the exploration of other options -IM met with mixed librarian opinions, but all felt it was worth investigating -Service launched February 1, 2006 AIM, MSN and Yahoo! via Gaim