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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Apples And Oranges: Lessons From A Usability Study Of Two Library Faq Web Sites, Susan Archambault
Apples And Oranges: Lessons From A Usability Study Of Two Library Faq Web Sites, Susan Archambault
Susan Gardner Archambault
The William H. Hannon Library at Loyola Marymount University (LMU) conducted a usability study to test Springshare’s LibAnswers product against “How Do I,” our own FAQ (frequently asked questions) web page. Our “How Do I” page featured a set of static links organized by broad category. LibAnswers is a hosted web platform allowing libraries to build a knowledge base that is searchable by keyword or browsable by topic. If a LibAnswers search does not return an answer, users can submit a question and will receive an email response; library staff may then also add the question/answer pair to the public …
In Search Of Patterns At The Desk: An Analysis Of Reference Question Tracking Logs, Susan Archambault
In Search Of Patterns At The Desk: An Analysis Of Reference Question Tracking Logs, Susan Archambault
Susan Gardner Archambault
This study is a content analysis of reference questions and answers asked at an academic library Information Desk during the Fall 2010/Spring 2011 academic year. An Excel file was created consisting of Reference question statistics recorded using the Gimlet (http://gimlet.us) question tracking system. A data dump was performed, resulting in separate Excel columns for service provider, duration of transaction, question format, Reference Effort Assessment Data (READ) Scale difficulty level*, month, time of day, day of the week, and free-text question and answer. The authors took the free-text question and answer fields and recoded them into the following fields: “Reference Tags,” …
Join Scla! 2012 Membership Committee, Ed Rock, Georgia Coleman, Hunter Deas, Michelle Rubino
Join Scla! 2012 Membership Committee, Ed Rock, Georgia Coleman, Hunter Deas, Michelle Rubino
Edward J. Rock
Online presentation. Available to membership during 2012 SCLA year.