Social and Behavioral Sciences Commons^™

Evaluation And Design Of E-Government: A Holistic Overview Of E-Government Initiatives In Harrisonburg, And The Challenges Of Adopting A Citizen-Centered Design, Brian Perez

Masters Theses, 2010-2019

In the past decade, e-Government has received a lot of attention from academia, policy agencies, and IT providers, all of whom attempt to assess and track the factors that lead to a successful e-Government service. I propose a top-level approach assessing e-Government in Harrisonburg as a whole, and then I explore project-level methods of design and implementation. More specifically, I identify 29 electronic services offered by the City and rank them according to a pre-defined four-stage ranking system. This assessment demonstrates that the majority of the services considered fall under the Interaction and Transaction stages (Stages 2 and 3 respectively). …