Open Access. Powered by Scholars. Published by Universities.®
![Digital Commons Network](http://assets.bepress.com/20200205/img/dcn/DCsunburst.png)
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Building A Knowledge-Based Foundation For Mediation Practice & Program Administration, Susan S. Raines
Building A Knowledge-Based Foundation For Mediation Practice & Program Administration, Susan S. Raines
Faculty and Research Publications
This article will summarize some recent, groundbreaking research that tests long-0held assumptions made by supporters of mediation and ADR. It turns out that some were warranted, while others were not. Only by building our mediation practice upon a firm foundation of knowledge can we ensure its future sustainability.
Ombuds As Nomads? The Intersections Of Dispute System Design And Identity, Tim Hedeen
Ombuds As Nomads? The Intersections Of Dispute System Design And Identity, Tim Hedeen
Faculty and Research Publications
Whether providing requested information, careful attention, informal coaching, impartial mediation, or upward feedback, ombuds operate within an “oscillating space” occasioned by contending purposes of their work. Their relationships to both their visitors and their host organization confer a dynamic identity, as they are at once supporting the visitor and supporting the organization. With which does an ombudsman identify, their organization or their visitor? Can the answer be both? This article will explore the opportunities and challenges arising from this tension.