Social and Behavioral Sciences Commons^™

Effectiveness Of The Smart Government In Abu Dhabi Municipality: A Study Of The Customers’ Opinion, Hajar Saeed Alafreet Alkuwaiti

Theses

Smart government has become a new way of delivering services to the public that not only is efficient and quicker, but is also useful and convenient for the customers availing those services. By adopting advanced technologies government nowadays are transforming public services and offering enhanced experience to the customers. However, since these services are based on new technologies, people are often apprehensive of using them because of privacy security and other concerns and that creates challenges for smart government implementation. The current research that aims to understand if Abu Dhabi Municipality’s smart government initiatives are meeting customer service expectations and …