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Taking Shape: Implementing Citizen-Centric Local Digital Government In Western Australia, Deborah Jane Stanton
Taking Shape: Implementing Citizen-Centric Local Digital Government In Western Australia, Deborah Jane Stanton
Theses: Doctorates and Masters
Digital government, encompassing output-focused e-government (delivering services online) and outcomes-focused e-governance (developing ICT-enabled citizen interaction and participation) has been proposed as the next step in online interaction between government and its citizens. Local government is still coming to grips with providing a mechanism for implementation of both facets of digital government, particularly those of e-governance. The Local Digital Government Framework (LDGF) was developed in this study to incorporate the citizen-centric focus of e-governance, facilitating the move from the organisational, New Public Managementbased focus of e-government. The LDGF extends existing frameworks, providing continuity in the literature. It comprises a new conceptual …