Social and Behavioral Sciences Commons^™

Recruiting For The Cao Role: An Evaluation Of The Existing Recruitment Processes In Low And Single Tier Municipalities In Ontario, Ashley Bilodeau

MPA Major Research Papers

It is no secret that there are challenges associated with the retainment of Chief Administrative Officer position in municipal governments throughout Ontario. This is related to an aging population (O’Flynn; Mau, 2014), a younger generation that is not committed to one employer (Strategy Corp, 2019), a significant turnover rate associated with the political nature of Council (Coulter, 2011) and fierce competition with the private sector (Strategy Corp, 2019). The Chief Administrative Officer role is unique as Siegel argues. He quotes Rost’s definition of the leadership role of the municipal CAO, as someone who “has the ability to move the municipality …

Accountability: A Canadian Municipal Examination On The Impact Of Vehicle And Equipment Training Programs On Preventable Collisions With Municipal Fleet Assets, Jessica Ruddell

MPA Major Research Papers

Annually, close to 1,000 Canadian workers die due to work-related injuries, exposures and disease. A lack of training and skills can contribute to this loss of life for many. Employers of all kinds, including municipalities, have a responsibility to protect workers and reduce risk to the organization through training activities. Known hazards, like the operation of vehicles and equipment require training before a worker can be deemed competent. Inevitably, preventable and non-preventable collisions will occur involving fleet vehicles and equipment. Documenting and analyzing preventable collisions as part of a collision investigation program, can help organizations understand why preventable collisions are …

Chief Officers’ Perspectives Of Traffic Incident Management Standards Following A Line-Of-Duty Fatality, Charles David Hughes

Walden Dissertations and Doctoral Studies

AbstractAccording to the United States Fire Administration, an average of five firefighters are killed annually at scenes of roadway incidents. The purpose of this study was to explore chief fire officers’ perceptions of incident management policies and standards for the prevention of firefighter line-of-duty deaths resulting from secondary collisions. Their perceptions may contribute to the efficacy and appropriateness of incident management policies and standards and may also lead to recommendations to improve compliance. The research question was to understand what chief fire officers’ perceptions of incident management policies and standards for preventing firefighter line-of-duty-deaths from secondary collisions. The theoretical framework …

Interpersonal Conflict And Work-Related Stress Among Correctional Officers, Katarzyna Sowa-Lapinskas

Walden Dissertations and Doctoral Studies

Increasingly, research has been conducted on the penal system, yet few researchers have focused on correctional staff. Due to the nature of their work, correctional officers (COs) experience a high degree of stress that is inmate related, occupational, organizational, and psycho–social. The purpose of this generic qualitative study was to explore the work experiences of COs in rural correctional facilities in Alaska and to learn how correctional staff perceive and mitigate work-related stress stemming from interpersonal conflict. The theoretical framework for this study was Lazarus and Folkman’s transactional theory of stress and coping. Data were collected using semistructured interviews conducted …

Falling Angels: A Qualiative Study Exploring Nonprofit's Organizational Practice, Lorraine Coker

Walden Dissertations and Doctoral Studies

Veterans are more susceptible to homelessness as well as to physical and psychological problems than other groups because of their high exposure to combat-related trauma and geographic dislocation due to military deployment. This administrative study addressed struggles that the Falling Angels nonprofit organization faced with implementing its mission to serve all homeless veterans in a midwestern American state while preparing to expand housing services to accommodate homeless women veterans. The study was created to explore and describe how this organization employs homeless or displaced veterans. The research question was used to explore overall organizational performance of management by analyzing participants’ …

Building A Smart City: Insights And Perspectives From The Winners Of Smart City Challenge, Andi Maloku

MPA Major Research Papers

When Canadian Government launched smart city initiative over 130 municipalities, large and small have submitted their innovative ideas. On May 14, 2019, the four winners of the Canadian Smart Cities Challenge were announced in Ottawa: Town of Bridgewater, Nova Scotia winning $5M Prize Category; the Nunavut Communities, Nunavut winning $10M Prize Category; the City of Guelph and Wellington County, Ontario winning $10M Prize Category and the City of Montréal, Quebec winning $50M Prize Category. This paper focuses on these four cities by exploring two main research questions: (1) what does “smart cities” mean for Canadian municipalities; and, (2) what are …

The Leadership Role Of The Chief Administrative Officer (Cao) In Smaller Municipalities: Two Profiles, Robert H.A. Tremblay

MPA Major Research Papers

This research project describes the leadership roles of the municipal Chief Administrative Officer (CAO) in smaller municipalities through two profiles of experienced professionals working in southwestern Ontario. The CAO is the organizational superior to all municipal employees. The position is the main conduit between council and administration, and is ultimately responsible for policy development and implementation. The profiles were developed through semi-structured interviews. On a much smaller scale, this replicates the method employed by Siegel in his 2015 book, Leaders in the Shadows: The Leadership Qualities of Municipal Chief Administrative Officers (University of Toronto Press). The profiles reveal that there …

Career Paths And Leadership Skills Of Public Library Ceos, Simona Dinu

MPA Major Research Papers

Abstract: This research paper is an exploratory study of the career paths and leadership skills of public library CEOs in the province of Ontario. The purpose is to inform current library leaders as they develop succession plans, library boards when they recruit for a new CEO and those interested in advancing their careers and moving into senior leadership roles in public libraries. The findings are based on six interviews with successful public library CEOs from CULC (Canadian Urban Libraries Council) member libraries in Ontario. The career paths identified several trends the six participants have in common such as being an …

The Effects Of Behavioral Determinants And Sociodemographic Factors On Homeowners' Intent To Conserve Energy, Sallieu M. Jalloh

Walden Dissertations and Doctoral Studies

Greenhouse gas emissions are caused, in part, by human activities. However, consumers may assume that the burden of environmental problems, such as carbon emissions reduction through sustainable energy practices, should be borne by the entire society. The purpose of this cross-sectional study was to test whether behavioral determinants and demographic factors could influence homeowners' intent to conserve energy. Empirical data were collected from 436 sampled homeowners in the Northeast region of the United States using an online survey questionnaire. The survey instrument was adapted from Ajzen's theory of planned behavior instrument. Variables aligned with the theory of planned behavior, alongside …

The Relationship Between Georgia Public School Educational Funding Sources And Academic Achievement, Rosalind Ray

Walden Dissertations and Doctoral Studies

In the United States, state educational finance systems are required to ensure that every student obtains an adequate and equitable education. The purpose of this quantitative study was to evaluate the financial management aspect of public funding and the consequences of Georgia's reliance on local property tax revenue for financing its public school districts and attaining student academic achievement outcomes. The research questions examined whether there was a difference in student academic achievement levels of economically disadvantaged (ED) students based on the total 8th grade student population, annual property valuations, and median home sale prices during the 2006-2014 school terms. …

Leading A Multigenerational Workforce In The Public Sector, Cynthia A. Thompson

Walden Dissertations and Doctoral Studies

One of the demographic changes in the workplace is the presence of multiple generations working together. Some managers may find leading a multigenerational workforce a challenge, because the generational cohorts may have different work values and approaches to work. The purpose of this qualitative case study was to explore how generational characteristics manifest in the workplace, how managers perceive a multigenerational workforce, and whether macro-level descriptions of generations creates stereotypes or recognizable indicators of behavior in the workplace. Mannheim's theory of generations and diversity management theory provided the conceptual framework for the study. Data were collected through interviews and a …

The Role Of Gender In Hiring Officials' Perceptions Of Chief Information Officer Candidates, Shanna Van Ness

Walden Dissertations and Doctoral Studies

Few women in academia occupy the leadership role of chief information officer (CIO), yet little is known about the underlying causes for gender disparity in this role. The purpose of this causal comparative study was to investigate whether gender stereotypes may impact perceptions about managerial characteristics of CIO candidates in academic settings. The theoretical foundation for this study was Schein's 'Think Manager, Think Male' paradigm and Acker's gendered organization theory. Data were acquired from 48 hiring officials from four-year public, private, and nonprofit colleges, universities, and research institutions in the Northeastern region of the United States who completed the Schein …

Information & Communications Technologies Investment Decisions And Organizational Performance In Major Nonprofits In Kenya, Sylvester Musyoki Kisonzo

Walden Dissertations and Doctoral Studies

The levels of organizational performance (OP) achievable from a dollar investment in information and communications technologies (ICT) remains elusive. A consensus exits among scholars and organizational leaders that effective use of ICT improves OP yet managers continue to struggle to justify investments in ICT. The purpose of this quantitative study was to explore and explain how investments in ICT related with OP. The study built on the resource-based view of the firm theoretical framework. A key question in the study was whether there existed a consistent, positive correlation between ICT investments, decision-making performance, and OP, and if so, explain the …

Change Management And Guided Pathways: Creating A Plan For Implementation At A Washington State Community College, Sandra Spadoni, Saovra Ear

Ed.D. Dissertations in Practice

Objective: This article addresses a problem of practice in community college leadership: how to effectively use change management strategies to implement a guided pathways model at a community college. Guided pathways is a recent national movement to create more structured and better coordinated academic pathways within community colleges. Using the case study of one Washington State community college looking to implement this model, we identified change management strategies for community college leaders seeking to implement the guided pathways model. Methods: We conducted interviews with national consultants, state system leaders, and college leaders around the country who have effectively …

Interpreting, Stephanie Jo Kent

Doctoral Dissertations

What do community interpreting for the Deaf in western societies, conference interpreting for the European Parliament, and language brokering in international management have in common? Academic research and professional training have historically emphasized the linguistic and cognitive challenges of interpreting, neglecting or ignoring the social aspects that structure communication. All forms of interpreting are inherently social; they involve relationships among at least three people and two languages. The contexts explored here, American Sign Language/English interpreting and spoken language interpreting within the European Parliament, show that simultaneous interpreting involves attitudes, norms and values about intercultural communication that overemphasize information and discount …

Y Now: An Update Of Generation Y In The Municipal Workplace, Christopher Kalimootoo

MPA Major Research Papers

This paper examines whether the municipal corporate culture has adapted to Generation Y or whether Generation Y has assimilated into the municipal corporate culture. The conclusions presented are based on two surveys. The first survey was administered to municipal supervisors in Central and Southern Ontario to determine if their municipality has implemented the recommendations from the literature regarding the transition of Generation Y in the workforce, such as mentoring, feedback, and communication and the use of technology. The second survey was completed by Generation Y municipal employees in the same regions to determine their reaction to any workplace changes that …

Maintaining And Regaining Organizational Legitimacy : The U.S. Securities And Exchange Commission, Karen R. Bryce

Legacy Theses & Dissertations (2009 - 2024)

Focusing on organizational legitimacy is an essential element to the survival of an organization. Suchman (1995) suggests that "Legitimacy is a generalized perception or assumption that the actions of an entity are desirable, proper, or appropriate within some socially constructed system of norms, values, beliefs, and definitions" (p. 574). Legitimacy must first be gained and then maintained. If lost, legitimacy must be regained or the organization is unlikely to survive. Organizations can use both symbolic and substantive means of gaining, maintaining or regaining legitimacy. This dissertation explores organizational legitimacy by examining the case of the U.S. Securities and Exchange Commission …

Workforce Diversity Management In Ontario Municipalities, Jennifer Lajoie

MPA Major Research Papers

This paper examines why some municipalities have implemented workforce diversity management plans and policies, while others have not. A case study analysis of nine mid-sized Ontario municipalities – Chatham-Kent, Sudbury, Guelph, Kitchener, Lambton, London, St. Catharines, Thunder Bay, and Windsor – was conducted. The findings reveal that common patterns for the existence of workforce diversity management policies include: a wake-up call that helps trigger change; the creation of organizational buy-in; the existence of a champion for diversity; and a consideration of local environmental forces.

The Relationship Among Emotional Intelligence And Leadership Styles Of Law Enforcement Executives, Gregory, Jr. Campbell

Walden Dissertations and Doctoral Studies

Policing in the 21st century is becoming more complex and dynamic as law enforcement executives deal with operational, political, and economic challenges. Organizational theory and research indicate positive relationships among emotional intelligence (EI), leadership effectiveness, leadership styles, and employee outcomes. But these relationships have not been investigated in law enforcement organizations. The purpose of this quantitative study was to fill this knowledge gap by exploring the above relationships in a sample of law enforcement executives. Situational leadership theory, full range leadership model, and trait EI theory comprised the theoretical framework for this study. Data were collected from 139 law enforcement …

A Business Case For Return On Investment: Understanding Organizational Change, Rya S. Henderson-Carter

Walden Dissertations and Doctoral Studies

Since 2010, 2,000 U. S. leaders spent {dollar}150 billion on return on investment (ROI) training, yet questions still exist on how to measure the benefits of organizational change. The purpose of this embedded single-case study was to explore how business leaders could use ROI to characterize the benefit of intervention strategies for organizational change. Stakeholder theory and Maslow's hierarchy of needs theory formed the conceptual framework for this study. A purposive sample of 20 civilian personnel managers located at a medical facility for veterans in central Texas participated in semistructured interviews. The 5 primary themes that emerged using thematic analysis …

Navy Downsizing And Its Effect On Active Enlisted Navy Personnel, Eden Velasco Castro

Walden Dissertations and Doctoral Studies

The overall scope of naval missions has remained largely unchanged despite the loss of more than 8,000 naval personnel each year since 2002. The downsized naval workforce experienced an overload in work assignments and an increase of health-related issues resulting in lowered morale, motivation, job satisfaction, and productivity. Maslow's theory of hierarchy of needs links personal satisfaction to work productivity, which is critical for naval personnel to protect national security, provide humanitarian services, and respond to international crises effectively. This phenomenological study included semi-structured interviews with military and civilian leaders at naval bases located in San Diego and El Centro, …

Service Delivery Review: The Ontario Experience, Kelly Stymiest

MPA Major Research Papers

This paper examines the application of service delivery review approaches in Ontario local governments based on surveys and consultations with municipal managers in Barrie, Brantford, and the United Counties of Leeds and Grenville. The findings reveal that there is a strong commitment among municipal managers to excellence, improvement, and information sharing and they are seeking more information and advice on how to manage organizational performance, people, and money.

An Empirical Investigation Of A Model Of Environmentally Concerned Consumer Behavior And Its Determinants: The Moderating Role Of Market Mavenship And Product Involvement, Kishwar A. Joonas

Doctoral Dissertations

Extant literature offers incomplete explanations of environmentally concerned consumer behavior (ECCB), based on subsets of determinants. In this study, I have presented an integrated model of ECCB, and examined the main effects of three key psychological determinants (environmentally concerned beliefs and attitudes, personal norm, and perceived consumer effectiveness) and two key socio-cultural determinants (injunctive norm and collectivist orientation), on four dimensions of ECCB, namely purchase behavior, search for information, conserving behavior, and supporting intent. The study also examined the interactional effects of market mavenship and involvement on these direct linkages.

I conducted a national online survey among members of environmental …

An Analysis Of Workplace Violence Incidents In Virginia Community Colleges And The Major Employers, Betsy E. Summerfield

Electronic Theses and Dissertations

The media during the past ten years has given considerable attention to the workplace violence in factories, service organizations, and the public school systems throughout the United States. This study compared patterns of workplace violence in the 23 member institutions of the Virginia Community College System (VCCS) with the patterns of workplace violence in selected for-profit service and manufacturing employers in Virginia, to determine if workplace violence incidents occurring in the VCCS's member institutions reflect the workplace violence incidents experienced by business and industry within each member institution's service region. Chi-square analysis showed a significant difference in non-violent conflict training …

The Differences Between Industrial And Municipal Executives' Practices And Perceptions Of An Npdes Water Pollution Control System In Tennessee, Anthony L. Fulkerson

Electronic Theses and Dissertations

The purpose of this study was to determine the differences between industrial and municipal executives' practices and perceptions toward the administrative requirements of a water pollution control system as set forth in a National Pollutant Discharge Elimination System permit. This was a descriptive study that utilized a two-part attitudinal survey designed to obtain the perceptions of the executives (N = 171) of all major industries and all major municipalities in the State of Tennessee who had direct responsibility for the administrative requirements of an NPDES permitted water pollution control system. Descriptive statistics were used for the analysis of data with …