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Social and Behavioral Sciences Commons™
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Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Building Group Resilience: A Three-Day Curriculum, Andrew Willis Garcés
Building Group Resilience: A Three-Day Curriculum, Andrew Willis Garcés
Educational Specialist, 2009-2019
Social change organizations are often exposed to stress and disruptive, potentially traumatic events. Despite this, few such groups invest time into actively cultivating resilience practices. Likewise, most existing resilience promotion initiatives are designed for use with individuals, not organizations, and lack the experience-based pedagogical approach necessary to interest many social change activists. This curriculum intervention provides a needed bridge between social change activism and resilience promotion theory. Designed as a three-day workshop, it can be used with entire organizations to support both self-awareness of their existing strengths and the development of new protective measures to boost collective resilience.
Agency And Emotion In Interactions With Technological Representatives Of Organizations, Daniel Burton Shank
Agency And Emotion In Interactions With Technological Representatives Of Organizations, Daniel Burton Shank
Psychological Science Faculty Research & Creative Works
Technology often displaces humans in organizations as a representative to customers. How does the use of computer technology instead of humans to represent an organization change customers’ feelings and behavior toward that organization? Drawing on attribution theory and the affect theory of social exchange, I argue that the customers’ perception of agency of the computer or human representative is the primary mechanism through which customers respond differently. I theorize that agency not only mediates the computer-to-emotion and computer-to-patronage relations but also alters whether the organization or its representative is the primary target of the emotions and patronage. My central argument …
Training Evaluation In Virtual Worlds: Development Of A Model, Richard N. Landers, Rachel C. Callan
Training Evaluation In Virtual Worlds: Development Of A Model, Richard N. Landers, Rachel C. Callan
Psychology Faculty Publications
Many organizations have adopted virtual worlds (VWs) as a setting for training programs; however, research on appropriate evaluation of training in this new setting is incomplete. In this article, we address this gap by first exploring the unique issues relevant to evaluation faced by training designers working in VWs. At the macro-organizational level, the primary issue faced is an organizational culture unreceptive to or otherwise skeptical of VWs. At the micro-organizational level, two major issues are identified: individual trainees unreceptive to VWs and general lack of experience navigating VWs. All three of these challenges and their interrelationships may lead to …