Social and Behavioral Sciences Commons^™

Two Essays On The Role Of Empathy In Consumer Response To User-Generated Content, Mohammadali Koorank Beheshti

Theses and Dissertations in Business Administration

Empathy is known to be the basis of all human interactions and an essential component of human psychology. Empathy includes a cognitive component (perspective-taking) and an affective component (e.g., emotional contagion). The two essays of my dissertation investigate how each of these components of empathy affect consumer responses to user-generated content.

Essay 1: Although both price and online review ratings are important cues in consumers’ product quality judgment, most previous studies have treated price and review ratings as separate inputs into consumer decision-making. The current research shows that the two cues are intertwined, such that consumers’ perception of the same …

What We Learn From Each Other: Vicarious Posttraumatic Growth Among Non-Helping Professionals Following Exposure To Peer Trauma Experiences, Tiphanie Gayle Sutton

Psychology Theses & Dissertations

Trauma can result in adverse psychological outcomes from survivors and the helping professionals who support them. Vicarious (or secondary) traumatization is common among helping professionals and can lead to compassion fatigue and burnout. However, empathetic engagement with trauma survivors and their stories has been shown to lead to positive vicarious outcomes, including vicarious posttraumatic growth. Vicarious posttraumatic growth has been linked to personal and professional benefits for helping professionals. However, positive vicarious outcomes after engagement with peer trauma experiences had yet to be explored outside of helping relationships. The present study found that vicarious posttraumatic growth in non-helping professionals was …

How Leader And Follower Mindfulness Relate To Performance And Ocb Through Conversation Quality And Empathy: A Moderated Mediation Model, Arianna White-Levatich

Psychology Theses & Dissertations

Interest within the organizational research community regarding mindfulness has recently surged. Little research, however, has examined how employees’ mindfulness may influence interactions between leaders and followers. This study examined how followers’ trait mindfulness related to two specific aspects of dyadic interactions: leader – member conversational quality (LMCQ) and follower empathy toward a leader. Further, the study examined how this influence extended (via LMCQ and leader-oriented empathy) to task performance and organizational citizenship behavior (OCB), two important workplace outcomes for followers. Leader mindfulness was also expected to have a significant influence on the relationships, in that it was expected to strengthen …

Service Learning And The Experiential Learning Cycle In Elementary School, Brittney D. Rose

Teaching & Learning Theses & Dissertations

There has been an increase in interest in service learning in the past decade (Kuh et al., 2017). However, there has been less attention given to service learning in elementary school, particularly to service learning that does not focus on academic outcomes for the students (Scott & Graham, 2015). This qualitative instrumental case study utilized focus groups with fifth grade students, interviews with educators, education specialists and a nonprofit representative, and observational notes to explore students’ and educators’ experiences as they participated in a service learning project in conjunction with a nonprofit organization. Findings indicate that specific collaborative practices, such …

Being Listened To With Empathy: The Experience And Effect For Emerging And Middle-Aged Adults, Elizabeth (Casey) Moore

Communication & Theatre Arts Theses

This study examined the experience of being listened to with empathy for two lifespan cohorts, using survey methodology to collect qualitative and quantitative data from 223 emerging adults (ages 18–25) and 61 middle-aged adults (ages 35–64). While both cohorts described the impact of empathic listening with similar positive themes, including feeling cared for and happy, chi-square analyses revealed statistically significant differences between the two groups in the frequencies of nine of the twenty-seven themes (33.3%). Independent t-tests also identified statistically significant differences in perceived empathy based on the listeners’ age cohort. First, respondents rated middle-aged listeners higher on the Responding …

Medical Students' Experiences And Outcomes Using A Virtual Human Simulation To Improve Communication Skills: Mixed Methods Study, Timothy Guetterman, Rae Sakakibara, Srikar Baireddy, Frederick W. Kron, Mark W. Scerbo, James F. Cleary, Michael D. Fetters

Psychology Faculty Publications

Background: Attending to the wide range of communication behaviors that convey empathy is an important but often underemphasized concept to reduce errors in care, improve patient satisfaction, and improve cancer patient outcomes. A virtual human (VH)–based simulation, MPathic-VR, was developed to train health care providers in empathic communication with patients and in interprofessional settings and evaluated through a randomized controlled trial.

Objective: This mixed methods study aimed to investigate the differential effects of a VH-based simulation developed to train health care providers in empathic patient-provider and interprofessional communication.

Methods: We employed a mixed methods intervention design, involving a comparison of …

Training Culturally Competent Practitioners: Student Reflections On The Process, Shuntay Z. Tarver, Melvin Herring

Counseling & Human Services Faculty Publications

A major aspect of cultural competence is developing critical self-reflection skills. Critical self-reflection is a culturally competent practice that positions practitioners with the ability to recognize and respond to the influence of power, privilege, and oppression within client interactions. Contributing to the existing literature on cultural competence, this article posits that teaching critical self-reflection is an essential aspect of training culturally competent practitioners. To investigate this connection, researchers qualitatively examined the retrospective accounts of 15 human services students who critically reflected on an assignment: exploring how they were personally impacted by issues of power, privilege, and oppression. Findings unveiled students’ …

Conditions For Empathy In Medicine: A Grounded Theory Study, Hannah Barnhill Bayne

Counseling & Human Services Theses & Dissertations

Previous research in the medical setting has credited empathy with improving treatment outcomes and patient satisfaction, though operational definitions of the concept are widely varied and indicate inconsistencies in conceptualization and subsequent assessment. The purpose of this grounded theory study was to examine the role of empathy in the medical setting. A model of conditions for empathy in medicine was developed through in-depth interviews with 21 healthcare professionals, utilizing their professional experiences and perspectives to structure the multi-level model. The seven levels of the model indicate the layers of complexity inherent in facilitating optimal empathy in medicine and add to …

The Influence Of Rape Empathy And Demographic Variables On Counselor Rape Myth Acceptance, Julia M. Forman

Counseling & Human Services Theses & Dissertations

In 2007, 248,300 individuals were raped (National Crime Victimization Survey [NCVS], 2007). It is likely that counseling professionals will provide services to rape survivors, and they should be aware of their biases towards survivors so that they can provide the most competent care possible. Some biases and attitudes may stem from the acceptance of rape myths. Rape myth acceptance (RMA) can lead to blaming the survivor for an attack (Campbell & Raja, 1999) and other consequences, including the exacerbation of psychological and physical symptoms (Campbell, Ahrens, Sefl, Wasco, & Barnes, 2001). Furthermore, a lack of rape empathy may inflict injury …

Relationship Between The Empathy Levels Of Dental Hygiene Students And Their Teachers, Claudia Hudak Sanderlin

Dental Hygiene Theses & Dissertations

This investigation assessed empathy in first year, second year, and graduate dental hygiene students, and dental hygiene educators. Change in empathy levels of students and educators over one academic year was determined by taking repeated measures of the dependent variable, empathy, as measured by the Hogan Empathy Scale, A convenience sample of subjects from two universities was included in this study.

Empathy scores were compared and analyzed by a three-way analysis of variance at the .05 level of significance and also three separate one-way analyses, Results established that graduate students and educators score significantly higher in empathy than first and …