Social and Behavioral Sciences Commons^™

The Human Manager: Consent Deal, Informal Organization And Routinization, Jennifer Lynn Conrad

Theses, Dissertations and Capstones

This study explores the quantitative and qualitative data relating to the consent deal, informal work organizations, and how job satisfaction links to both. Using a study done by Laubach and Wallace, I will replicate the results in a different industry and on a broader scale. I developed qualitative data through months of participant observation at the general manager level of fast casual restaurants as well as multiple interviews. I gathered quantitative information from the GSS on aspects of the consent deal and how it affects a worker’s subjective response to their workplace in general and their job satisfaction in particular. …