Social and Behavioral Sciences Commons^™

Staff Training At A Combined Services Desk, Anne E. Rauh, Anne Glorioso, Amy Kindschi

Anne Rauh

In the summer of 2008 Wendt Commons undertook the ambitious task of formalizing a training program for all library staff (including students) who work at the combined services desk. Panelists will discuss the development process, show materials created for the pilot program, and offer an evaluation of the outcome. Please attend this session for an engaging discussion of library staff training and leave with ideas that can be implemented in any library setting.

Staff Training At A Combined Services Desk, Anne Rauh, Anne Glorioso, Amy Kindschi

Libraries' and Librarians' Publications

In the summer of 2008 Wendt Commons undertook the ambitious task of formalizing a training program for all library staff (including students) who work at the combined services desk. Panelists will discuss the development process, show materials created for the pilot program, and offer an evaluation of the outcome. Please attend this session for an engaging discussion of library staff training and leave with ideas that can be implemented in any library setting.

To Chat Or Not To Chat: That Is The Question, Patricia Bravender, Colleen Lyon, Anthony Molaro

Patricia Bravender

In the midst of an economic crisis, libraries must continue to provide essential services with fewer staff and resources. Is online chat one of these essential reference services, and, if so, are the reference skills of a librarian necessary to answer the majority of chat questions? Should librarians provide chat reference no matter what the cost? This program will present an analysis of one academic library's chat reference service for two years. It will also detail the creation of a chat reference service at a public library based on the results of this study.

Collaborate To Succeed: Implementing New Reference Services With Splat, Amy E. Vecchione, Memo Cordova

Amy E. Vecchione

Libraries face shrinking budgets, increased use, and user demand for trending resources. This makes it difficult for librarians to find the time to keep up with innovative technological tools and social media (SM) developments. SPLAT (Special Projects Library Action Team) offers up a new model for enhancing library reference services. SPLAT is supported by the Idaho Commission for Libraries (ICFL), the state agency responsible for assisting libraries. The members of SPLAT are innovation representatives, comprised of library staff who search and experiment with SM trends and online tools, learn, and share the best ways to integrate them into the reference …

Mobile Librarian Service To The Wayne State University College Of Nursing, Nancy A. Wilmes

Library Scholarly Publications

In recent years, College of Nursing faculty and students have visited the Science and Engineering Library (which houses the Nursing Collection) less frequently to obtain reference assistance and research support. Nursing faculty and students are using online resources for their research, but these patrons still need to be able to ask questions and obtain clarification about: database search strategies, electronic journal access and full-text document delivery. To address these important resource and service issues, the Nursing Librarian Liaison has been offering reference service and research support in person, on-site in the Wayne State University College of Nursing office building. This …

Reference Database Usage Statistics 2009-2010

Technical Services Reports and Statistics

Statistics on the use of online reference databases at the University of Rhode Island during the period from July 2009 through June 2010. Includes COUNTER-compliant data on sessions, searches, turnaways, full text articles downloaded, cost per search, and other metrics.

Who's Chatting Now? Bringing A Two-Tiered Reference Model Into The Chat Environment, Judith Garrison, Sue Skekloff

Judith Garrison

No abstract provided.

Tools For Using And Organizing Online Resources To Enhance Reference And Instruction, Anne R. Diekama, Sheri Haderlie, Heather Leary, Cheryl D. Walters

Library Faculty & Staff Presentations

Presentation at the 2010 Utah Library Association annual conference. This presentation addressed different tools that can be used to incorporate technology and online resources into teaching and instruction.

Review Of Agriculture In History, 3 Volumes (R. Kent Rasmussen, Proj. Ed.; Salem Press, 2009), Sue Ann Gardner

UNL Libraries: Faculty Publications

Review of Agriculture in History, 3 volumes (R. Kent Rasmussen, proj. ed.; Salem Press, 2009).

Tutorials On The Fly: Directing Students From A Distance, Marisa Walstrum

Faculty Publications

No abstract provided.

Tutorials On The Fly: Directing Students From A Distance, Marisa Walstrum

Marisa Walstrum

No abstract provided.

Training Students For Reference Desk Work, Maira Bundza

Maira Bundza

Western Michigan University Libraries use student workers to answer reference questions at almost all of the reference points in the library system. The Central Reference Desk in Waldo Library is the most active reference point, with questions on a wide range of topics, and an extensive range of resources. The students working at the Central Reference Desk receive a twelve week training program and a handbook that covers the library collections, services, types of resources, and condensed subject guides for the most popular humanities and social sciences topics. This presentation will show how this training program has evolved over the …

Human Rights Reference Sources: A Critical Annotated Bibliography, Chad Kahl, Stephanie Davis-Kahl

Scholarly Publications

The area of human rights has had significant attention both nationally and internationally in the press and in the political arena. While there is a renewed commitment to human rights advocacy, there is also an upward trend in popular culture of depictions of torture. This article provides critical annotations of English-language reference sources, published since 1990, and available both in print and online, in an effort to aid librarians collecting and weeding materials for human rights research. This article was included in the Journal of Academic Librarianship's Guide to the Professional Literature in 2010. The Guide "is a highly selective …

Human Rights Reference Sources: A Critical Annotated Bibliography, Chad M. Kahl, Stephanie Davis-Kahl

Stephanie Davis-Kahl

The area of human rights has had significant attention both nationally and internationally in the press and in the political arena. While there is a renewed commitment to human rights advocacy, there is also an upward trend in popular culture of depictions of torture. This article provides critical annotations of English-language reference sources, published since 1990, and available both in print and online, in an effort to aid librarians collecting and weeding materials for human rights research.

This article was included in the Journal of Academic Librarianship's Guide to the Professional Literature in 2010. The Guide "is a highly selective …

User Satisfaction With Electronic Reference: A Systematic Review, Elaine M. Lasda Bergman, Irina I. Holden

University Libraries Faculty Scholarship

Purpose – The paper aims to systematically review research that analyzes satisfaction with electronic reference services, paying particular attention to how user satisfaction is measured. The application and value of evidence‐based methodologies for library and information science (LIS) research are explored.

Design/methodology/approach – Database searches identified research concerned with electronic reference. Articles with a variable of user satisfaction were extracted and subjected to a critical appraisal. The remaining research was analyzed for similarities, differences, and consistency.

Findings – A wide variety of methods are used to measure user satisfaction. There was almost no overlap in specific questions considered although there …

Public Services Training At Wendt Library, Anne E. Rauh, Anne Glorioso

Anne Rauh

No abstract provided.

Public Services Training At Wendt Library, Anne Rauh, Anne Glorioso

Libraries' and Librarians' Publications

No abstract provided.

Human Rights Reference Sources: A Critical Annotated Bibliography, Chad M. Kahl, Stephanie Davis-Kahl

Faculty and Staff Publications – Milner Library

The area of human rights has had significant attention both nationally and internationally in the press and in the political arena. While there is a renewed commitment to human rights advocacy, there is also an upward trend in popular culture of depictions of torture. This article provides critical annotations of English-language reference sources, published since 1990, and available both in print and online, in an effort to aid librarians collecting and weeding materials for human rights research.