Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Aserl Virtual Reference Expands Service, Sponsors Ipod Giveaway
Aserl Virtual Reference Expands Service, Sponsors Ipod Giveaway
The Southeastern Librarian
The Association of Southeastern Research Libraries (ASERL) finalized a new partnership with the University of Alabama’s School of Library and Information Studies to provide additional service hours for its groundbreaking regional virtual reference service, “Ask a Librarian.” To mark the expanded service, ASERL will give away a 1MB iPod Shuffle to one user of the online reference service at each participating ASERL institution.
Chatting About Questionpoint And Docutek, Dana Mervar, Matthew Loving
Chatting About Questionpoint And Docutek, Dana Mervar, Matthew Loving
The Southeastern Librarian
The following article describes our experience using two popular interactive chat services: OCLC QuestionPoint and Docutek VRLplus. A search of the library literature revealed that no similar comparisons had been done. Regardless of the future of chat technology, the current buzz surrounding its use is prompting libraries across the country to seek out ways of acquiring a chat service. OCLC has strong name recognition due to its traditional role in providing library technology solutions. This factor plays an important role in marketing its QuestionPoint chat product. Docutek also offers library technology solutions with the idea of making technology simple and …