Social and Behavioral Sciences Commons^™

Action Research, Assessment, And Institutional Review Boards (Irb): Conflicting Demands Or Productive Tension For The Academic Librarian?, Robert Farrell

Publications and Research

This article puts forward an “assessment/action research/publication” cycle that integrates aspects of the assessment, research, and Institutional Review Board (IRB) processes to provide academic librarians with a systematic approach for balancing competing workplace demands and give library managers a roadmap for creating a “research culture” (Jacobs, Berg, and Cornwall) within their libraries. The article argues that librarians and library managers have much to gain by integrating action research into librarians’ everyday work loads, including increased ease in meeting publication demands for tenure and/or promotion, institutionalizing habits of reflective practice across all library service areas, and overall library improvement.

A Method For Evaluating Library Liaison Activities In Small Academic Libraries, Jonathan Miller

Faculty Publications

This article presents a practical method for formative, self-reflective assessment of the liaison activities of individual librarians and to evaluate liaison activities in general. Many libraries evaluate their liaison programs, but few evaluate the effectiveness of individual librarians’ efforts within the program.

Librarians of Rollins College redefined and re-branded their liaison program as “Your Librarian.” As part of this effort, the author surveyed the faculty and assessed the program and the effectiveness of individual librarians. The author outlines the liaison responsibilities, the survey instrument, and how the results are analyzed and used in a process of continuous reflective improvement for …

The Dimensions Of Library Service Quality: A Confirmatory Factor Analysis Of The Libqual+ Instrument, Jody Condit Fagan

Libraries

The LibQUAL + instrument has been widely adopted by libraries to evaluate user perceptions of library service quality. Studies combining groups (e.g., Lane et al., 2012) have shown high correlations between two factors, suggesting the possibility that a two-factor model may fit as well as the three-factor model theorized by the developers. Also, previous studies have not closely examined residuals to analyze local misfit in the context of theory but instead have often correlated error terms to improve model fit. This study uses LibQUAL + responses from undergraduates at a public, comprehensive university to test three-factor, two-factor, and one-factor models …

The Suitability Of Web Analytics Key Performance Indicators In The Academic Library Environment, Jody C. Fagan

Libraries

As the demand for library assessment grows, academic libraries are becoming more interested in Web analytics. Data are automatically gathered and provide information about a wide variety of online interactions. Libraries have long used simple counts such as visits and page views, but have more recently begun to choose strategic benchmarks, also known as key performance indicators (KPIs). Many common KPIs were created for commercial websites and are challenging to adapt for libraries. However, the underlying concepts are sufficiently valuable that libraries should explore their use. By evaluating the validity of web metrics, libraries can further the development of standards …