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Full-Text Articles in Social and Behavioral Sciences

Secret Shopper Project Scenarios, Jennifer Link Jones Dec 2010

Secret Shopper Project Scenarios, Jennifer Link Jones

Jennifer L. Jones

No abstract provided.


Our Aims As Library Instructors: Context, Value, And Ownership - Selected Resources, Jennifer Link Jones Dec 2010

Our Aims As Library Instructors: Context, Value, And Ownership - Selected Resources, Jennifer Link Jones

Jennifer L. Jones

No abstract provided.


Secret Shopper Project Evaluation Forms, Jennifer Link Jones Dec 2010

Secret Shopper Project Evaluation Forms, Jennifer Link Jones

Jennifer L. Jones

No abstract provided.


Reduce, Reuse, Recycle: Revamping A Freshman Seminar Information Literacy Program, Amanda Izenstark, Mary Macdonald Oct 2010

Reduce, Reuse, Recycle: Revamping A Freshman Seminar Information Literacy Program, Amanda Izenstark, Mary Macdonald

Amanda Izenstark

Learn how the University of Rhode Island Library renewed their freshman seminar information literacy sessions without reinventing the wheel. Get ideas for reviving your current presentation and engaging students, while providing first year students with a broad view of your library space and services in 50 minutes or less. This renewed Library Experience program is an engaging and flexible three-part program that introduces students to a multitude of services, spaces and ideas about the who, what, when, where and how of an academic library. The new program reduces student boredom and librarian apathy through a model that accommodates differences in …


Using A Rubric To Assess Freshman English Library Instruction, Susan Gardner Archambault, Elisa Acosta Oct 2010

Using A Rubric To Assess Freshman English Library Instruction, Susan Gardner Archambault, Elisa Acosta

Elisa Slater Acosta

Loyola Marymount University’s (LMU) Reference Department redesigned their freshman English library instruction so that all freshmen get a consistent and measurable experience using the library. In order to move to a more outcomes-based approach that measures what students can do with the information literacy skills we teach them, the Department designed an interactive five-module introduction to the research process that can be evaluated. All teaching materials were inserted onto a “LibGuide” content management system. Students sequentially complete an “English 110 Library Research Worksheet” as they work through the five-module research process and receive library instruction.
The Department also designed a …


Ordering Up Gimlet For Data Mining Success., Susan Gardner, Ken Simon Jul 2010

Ordering Up Gimlet For Data Mining Success., Susan Gardner, Ken Simon

Susan Gardner Archambault

The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.


Making Reference Service Count: Collecting And Using Reference Service Statistics To Make A Difference, Judith Garrison Jun 2010

Making Reference Service Count: Collecting And Using Reference Service Statistics To Make A Difference, Judith Garrison

Judith Garrison

The Association of Research Libraries requirements for quantifying reference services are inadequate for a complete and accurate reflection of the complex nature of modern reference services. Using resources at hand, a medium-size academic library created an online system to collect, store, analyze, and use reference statistics. Information is entered at the point of service in a Web-based interface located on the computer desktop of each librarian. When record keeping and reporting processes were customized, automated, and made accessible to librarians, the data collected proved invaluable in tracking trends in reference service, monitoring library initiatives, and providing reference librarians information for …


Solving The Rubrics Cube: Using Assessment To Sharpen Library Instruction, Elisa Slater Acosta, Susan Gardner Dec 2009

Solving The Rubrics Cube: Using Assessment To Sharpen Library Instruction, Elisa Slater Acosta, Susan Gardner

Elisa Slater Acosta

Loyola Marymount University's (LMU) Reference Department designed a rubric to measure student learning outcomes for freshman English. Students sequentially completed an "English 110 Library Research Worksheet” during library instruction. The rubric which is set up to analyze learning outcomes from parts of the ACRL Information Literacy Competency Standards for Higher Education is applied to collected student worksheets. The Department undertook a multi-step process to try to calibrate the rubric and achieve consensus estimates of inter-rater reliability. During fall 2009, reference & instruction librarians collected 755 worksheets and graded a random sample of 100 students. This poster session will present the …


Yes, We're Open: Library Hours And What Patrons Really Want, Jennifer Link Jones Dec 2008

Yes, We're Open: Library Hours And What Patrons Really Want, Jennifer Link Jones

Jennifer L. Jones

The Georgia State University Student Government Association (SGA) announced a plan to petition the University Library to extend its hours. Specifically, SGA wanted the library to remain open 24 hours a day, 7 days a week. The library kicked into assessment mode and gathered data to determine whether longer library hours were appropriate, especially during a time of budget cuts. The library used the data to advise SGA, as well as to inform staffing and hours of operation decisions. Do patrons really want libraries to be open 24x7? Georgia State’s Training & Assessment Librarian will present her findings during this …


Information Literacy Assessment: A Review Of Objective And Interpretive Measures, Penny Beile Feb 2008

Information Literacy Assessment: A Review Of Objective And Interpretive Measures, Penny Beile

Penny Beile

Information literacy has been recognized as a critical skill by professional associations and regional accrediting bodies. Consequently, institutions are increasingly integrating information literacy instruction into the academic curriculum, in turn creating the need to assess instructional impact. However, information literacy is a relatively new concept and credible assessment tools are only now forthcoming. This paper summarizes several information literacy assessment tools recent to the market, including three instruments that measure cognitive knowledge of information literacy skills at the general education level, and a test that measures knowledge of information sources and structures pertinent to the field of education. Information literacy …


Does The Medium Matter?: A Comparison Of A Web-Based Tutorial With Face-To-Face Library Instruction On Education Students' Self-Efficacy Levels And Learning Outcomes, Penny Beile, David Boote Nov 2004

Does The Medium Matter?: A Comparison Of A Web-Based Tutorial With Face-To-Face Library Instruction On Education Students' Self-Efficacy Levels And Learning Outcomes, Penny Beile, David Boote

Penny Beile

This study explored whether students' library skills self-efficacy levels and learning outcomes varied
based on instructional delivery mode. Groups consisted of an on-campus class with face-to-
face instruction, an on-campus class with a Web-based library tutorial, and a Web-based
class with a Web-based tutorial. Data were collected immediately prior to instruction and
again 6 weeks after. Analysis indicated self-efficacy levels and learning outcomes
significantly increased across all groups after instruction.


Connecting Education, Work, And Citizenship: How Assessment Can Help, Marcia Mentkowski, Glen Rogers Dec 1992

Connecting Education, Work, And Citizenship: How Assessment Can Help, Marcia Mentkowski, Glen Rogers

Glen Rogers

Complex, multidimensional abilities-such as problem solving and perspective taking-can make the connection between education, work, and citizenship, which, in turn, can rekindle public trust in higher education and stimulate college/ work/community collaboration. How abilities are defined and assesseddeterniines how useful they are to educators, employers, and the public. The authors demonstrate an assessment strategy that infers abilities from perf orniance and compares alumni abilities with professional, national, and f acuity expectations. The strategy helps educators to become more explicit about how learning transfers, and helps students to better meet immediate expectations for perf orniance, envision future roles, and continue to …