Social and Behavioral Sciences Commons^™

A Declaration Of Survey Interdependence, Tammy Sugarman, Jennifer Jones

Jennifer L. Jones

Georgia State University Library administered LibQUAL+®, the library service quality survey, in 2003, 2005, and 2007. In 2009 when it was time to make decisions about another administration of LibQUAL+®, opinions were mixed. Some administrators liked the longitudinal data our previous iterations provided, and the comments always are quite valuable. On the other hand, the response rate drops each year, even with the introduction of incentives in 2007. Additionally, while LibQUAL+® provides useful information, it is not always specific to reports required by the university, such as the library’s institutional effectiveness report. The library decided on a two-fold approach. We …