Social and Behavioral Sciences Commons^™

Crisis Communication For Public Organizations: Examining Pakistan Railways' Use Of Information Technology And Social Media For Image Repair, Shafiq Ahmad Kamboh, Muhammad Ittefaq, Yan Jin

School of Communication Studies - Faculty Scholarship

This study examines the induction of information technology and the use of image-repair focused crisis response strategies on social media by Pakistan Railways amid a recent crisis. A mix-method based content analysis (i.e., qualitative and quantitative) to investigate whether and if so, how Pakistan Railways used Benoit's suggested image restoration strategies on social media to repair its image among customers and in print media. Our results show that Pakistan Railways predominantly used reducing the offensiveness of event (40%), followed by corrective action (34.6%), evasion of responsibility (10.6%), denial (8%) and mortification (6.4%) strategies, respectively. In addition, the use of image-repair …

Communicating Across The Pond: Evaluating Perceptions Of Dialectal Divergence Among American Student Sojourners In England, Katherine T. Peppiatt

Senior Honors Projects, 2020-current

Although at first glance the differences between British English and American English seem trivial, “apartment” vs. “flat” or “color” vs. “colour," these dialectal divergences immediately create an othering effect. Subtle changes are representative of the deeper implications of this issue; altered language impacts perceptions about the validity and correctness of a written work. My research seeks to understand how the differences between British English and American English impact American student sojourners during an abroad experience in England. Examining how American sojourners perceive dialectal differences and adapt their written rhetoric to match that of a British audience offers valuable insight into …

Volume 5, Issue 2 (2022) Migration, Community, And Environment During A Pandemic

International Journal on Responsibility

No abstract provided.

'Why Do They Make Her Wear That?': A Rhetorical Analysis Of Ramy Youssef: Feelings, Rania Zaied

Masters Theses, 2020-current

Muslims have often been portrayed in the media, as violent, barbaric, terrorists, and powerless victims, along with many other misconceptions of negative and stereotypical images. Ramy Youssef: Feelings (2019), is an hour-long stand-up comedy special presented by comic Ramy Youssef, who is a Muslim millennial Egyptian-American man. By conducting a rhetorical analysis of the special, this research combines the method of Critical Rhetoric with two of Lowery and Renegar’s (2016) three frameworks, those being Bicultural Otherness and Self and Culture Deprecating Humor, to analyze Youssef’s comedy special Feelings (2019). This research delineates how the media influences the rhetoric of Muslim …

Becoming A Good Host: A Beginner’S Guide To Learning Deliberative Civic Engagement, Kevin L.D. Leaven

VA Engage Journal

This article examines how Deliberative Civic Engagement (DCE) is used as a public engagement process to invite disjointed cultural communities into a shared space to engage in democratically inspired dialogue. Dialogue is sought in DCE events because it encourages reflexivity and allows for collaborative ideation processes. Collaboration among differing groups demands that DCE events are open enough to be influenced by the immediate concerns of the participants involved. In addition, openness and vulnerability are required to support deep level thinking and connection between heterogeneous identities represented.

Kevin L.D. Leaven is a recent graduate of the James Madison University’s graduate program …

Finding My Feet: An Autoethnographic Study Of A Kosovar Student, Erjona Gashi

Masters Theses, 2020-current

Utilizing creative analytic practices of poetic vignettes and personal narratives (Richardson, 1999), throughout this autoethnographic thesis project I illustrate how I talk about my lived experiences, as a refugee, a child of war in Kosovo, and as a Kosovar international student in the U.S. I was forcibly displaced in 1999 when the Serbian government began a campaign of ethnic cleansing and oppression in Kosovo with the goal of erasing our culture, history, and language. Twenty years later, I still sense a reluctance of those in my family and culture, including myself, to give voice to the most difficult times in …

How Successful High School Boys Soccer Coaches Perceive And Develop Cultural Competency: A Grounded Theory Approach, Lauren Jefferson

Masters Theses, 2010-2019

The purpose of this study was to examine how high school athletics coaches conceptualize the knowledge, values, and skills of cultural competence, with specific attention to learning processes and influences. In order to serve the increasingly diverse U.S. student population equitably and to the full holistic potential of extracurricular programming, high school coaches must develop a greater comfort with and capacity for exercising cultural competency. A qualitative approach using a grounded theory was applied. Seven coaches and one athletic director were recruited by purposive sampling. The research suggests a process-oriented, chronological model of how experienced coaches begin to work with …

Girls Are Us: A Collection Of Oral Histories From The Jmu Community, Anne M. Sherman

Senior Honors Projects, 2010-2019

On a campus where women make up a majority of the student population, it is especially important that female voices are heard and given a platform on which they can control their own narrative. I wanted to give those female-identifying voices that platform. I conducted a series of interviews to examine how college-aged female-identifying students feel about their identity and how they construct that identity within the climate of the JMU community. I was particularly interested in the intersections of gender, race, ethnicity, class, sexual preference, and ability. I asked each person to share their stories of times when they …

Migrant Archives, Byronaé Lewis

Senior Honors Projects, 2010-2019

Migrant Archive is the cultural exploration of what design can be when it intertwines with the depth of ethnographic narratives . No longer allowing stationary boundaries to define where a culture begins and ends, as the space explores the migration patterns between divisions of each neighborhood within a city. The migrant hub works to capture and drop-off memory relics to tell the history of each region. The focus is to understand a culture through design while celebrating the positive and negative aspects within the past that have influenced the current moments.

No Soy De Aquí, Ni Soy De Allá: How Stateless Individuals In The Dominican Republic Construct National Identity, Lindsay Wright

Senior Honors Projects, 2010-2019

Resolution 12, a piece of national legislation in the Dominican Republic, retroactively revokes citizenship from individuals whose ancestors came to the country illegally. The resolution was proposed in 2007, signed into law in 2008, and ratified in 2013, rendering a large number of Dominican-born individuals stateless. Using the framework of Communication Theory of Identity (CTI), the researcher analyzed the communication processes and cultural elements stateless individuals utilize to form their national identity. The researcher used a qualitative approach to gather data, which were analyzed using the constant comparative method. Responses from the participants, provided through in-depth individual interviews, indicate that …

(Re)Positioning Black: Negotiating Racial Subjectivities In White Discursively Constructed Spaces, Elisa Davidson

Masters Theses, 2010-2019

This thesis is both a personal and social inquiry of the experience of Black students at a predominantly white university. Within this inquiry, I extend Nakayama and Krizek's (1995) concept of whiteness as having "no true essence" to conceptualizations of blackness to assert that blackness is “a pattern of negotiation that takes place in conditions generated by specific discursive formations and social relations” (McLaren, 1999, pg. 40) rather than a fixed, essential category. Viewing blackness as encounter means that it is emergent through specific social and discursive conditions that are constantly constructed and negotiated through interactions with whiteness. I approach …

Breaking Down Walls, Building Cross-Cultural Relationships, Jonathan H. Bukowski

VA Engage Journal

Challenges for young men and women entering the workforce upon college graduation are dauntingly intimidating. Major forces driving against success are very often connected to miscommunication, inter-cultural differences, and misperceptions about contrasting values and beliefs. A very simple and exciting way to learn and build strategies for overcoming these obstacles is choosing to study abroad during college. However, I argue that one should go a step further and make the courageous choice to volunteer while abroad. Not only will students build confidence in their ability to minimize cultural conflicts and issues, but they will also uncover the true cultural norms …

Case Study: The Bosnia Project, Anna Mahalak

VA Engage Journal

The purpose of this report is to critically examine William & Mary’s longest running student-run service trip. The Bosnia Project has sent William & Mary students to Bosnia each summer since 1998 to run a summer camp focused on teaching English with a partner Bosnian non-governmental organization (NGO). This collaboration with NGOs in Bosnia has changed and grown over time to adapt to the needs of Bosnian youth and take advantage of new technology. As the Bosnia Project enters its fourteenth summer, the following history and context for the project, as well as an exploration of results and opportunities for …