Social and Behavioral Sciences Commons^™

Overhauling Of A Science Library Web Area, Daniel S. Dotson

E-JASL 1999-2009 (Volumes 1-10)

Abstract

This article covers the revamp of a science library’s web area. The library’s web area contained outdated web pages, unused files, and an architecture that made it hard to maintain. All of these issues with the web area resulted in an examination and revamping of several aspects of all the files on the web area. Server statistics were used to determine the usage of the files in the library’s web area. Files containing textual information were categorized according to their topic and the usage of each topic area was examined to determine the distribution of usage amongst the topic …

Using A Permanent Usability Team To Advance User-Centered Design In Libraries, Jane Nichols, Alison M. Bobal, Susan Mcevoy

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Usability, user studies, and evaluating user experiences have been a part of academic libraries for many years. In the last 20 years libraries have created ad hoc usability teams to do user studies. Oregon State University (OSU) Libraries started its ongoing team in 2006, resulting in an increased focus on user experience throughout the libraries. This article explores the team’s history from formation to work it took on. The merits and challenges usability teams bring to an organization are also discussed. To date the literature describes usability methods and shares findings from libraries’ usability studies but none discusses benefits …

If You Build It, They May Not Come: The Case Of Questionpoint, Lynette Ralph

E-JASL 1999-2009 (Volumes 1-10)

Abstract

The Knowledge Base (KB) of QuestionPoint (QP) is a Knowledge Management (KM) tool capable of capturing the collective knowledge of reference librarians for future use. The goal of the study was to determine if this KB is an effective KM tool. Descriptive research was the methodology used and included an unobtrusive study, a survey instrument, and interviews. This study revealed that despite the technological capabilities of this KB, librarians who had access to the system failed to utilize it.

Embedding An Im [Instant Messaging] Widget In Research Databases: Helping Users At Their Point-Of-Need, Kwabena Sekyere

E-JASL 1999-2009 (Volumes 1-10)

Introduction

The rapid growth of internet users has made libraries eager to introduce online services for this new community, in addition to their traditional reference services. Virtual reference service has become a convenient and easily accessible option for the online community, particularly with increasing amounts of libraries resources now available electronically as well (Lou, 2007).

Virtual reference began in many libraries as email reference service (Janes, 2002) with a move to live chat reference as technology advanced. These live reference services were offered through chat software developed in-house or by vendors. Due to the high cost of purchasing and maintaining …

Open House In The Ivory Tower: Public Programming At An Academic Library, Rochelle Smith, Ben Hunter

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Public programming, a frequently used outreach tool for public libraries, is far less common in academic libraries. This article examines the University of Idaho Library’s efforts to attract both university and community members with public programming, delving into detail for three specific grant-funded discussion series: one on Jewish literature, one on graphic novels, and one on jazz. Strategies for location selection, advertising, scheduling and funding are all discussed with commentary on what worked well, what didn’t, and how public programming fits into the mission of an academic library.

Vodcasting, Itunes U, And Faculty Collaboration, Jason Paul Michel, Susan Hurst, Andrew Revelle

E-JASL 1999-2009 (Volumes 1-10)

Introduction

In the summer of 2008, the Miami University Libraries began a pilot project to integrate Web video tutorials (vodcasts) into a multiplicity of access points to enhance and extend library services. By the end of the project, Web video tutorials had been embedded in specific course sites in the course management system Blackboard, as well as in our institution's iTunes U site. The libraries were, in fact, the first entity on campus to feature publicly-available content on iTunes U. This brief article will delineate the project and explain why we believe this effort has helped position the library within …

Learning 2.0: A Tool For Staff Training At The University Of Alaska Fairbanks Rasmuson Library, Ilana Kingsley, Karen Jensen

E-JASL 1999-2009 (Volumes 1-10)

Abstract

This paper describes a Learning 2.0 library staff training project completed in September 2007 at the University of Alaska Fairbanks Rasmuson Library. The project planning process, curriculum creation, implementation, incentives, and outcomes are included, along with a summary of survey results from program participants. Recommendations for implementing this free and useful staff training tool by other academic libraries are included, as well as a link to the Library’s Learning 2.0 blog.

An Empirical Study On Follow-Up Library Instruction Sessions In The Classroom, Xiaomei Gong, Mary Kay Loomis

E-JASL 1999-2009 (Volumes 1-10)

Abstract

This study with undergraduate students in the Ancell School of Business, Western Connecticut State University, evaluated the knowledge of students using library resources before and after one session of library instruction in the library, and after follow-up instruction in the classroom. Survey method was used before and after the initial session of library instruction in the library, and after follow-up instruction session in the classroom. Significant differences were found in the students’ knowledge of library resources between the pre- and post- surveys in the library session and in the library usage experience after the follow-up instruction session in the …

Gresham's Law In The 21St Century, Joshua Finnell

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Research indicates that most people today satisfy their information needs through the Internet. As we move deeper into the information age, librarians must embrace the role of inculcating information literacy skills lest Gresham’s Law of economics becomes a reality in our information economy. This article discusses the probabilistic nature of the Internet against the backdrop of Gresham’s Law.

Preparing Global Citizens: Librarians Connect Students With A Learning Service Opportunity In Nicaragua, Lily G. Griner, Patricia J. Herron

E-JASL 1999-2009 (Volumes 1-10)

Introduction

Many universities are encouraging study abroad and international service-learning opportunities to provide their students with the necessary knowledge and skills to operate successfully in an increasingly global environment. Academic librarians have unique opportunities and perspectives which enable them to participate in the educational mission of the University. During a trip to Mexico, two librarians from the University of Maryland recognized an opportunity to engage students in a learning service opportunity in Nicaragua. Using their knowledge of the university community and their campus connections, they formed a partnership with a faculty member in the University’s College of Information Studies to …

Introducing Learning Commons Functionality Into A Traditional Reference Setting, Jeffrey A. Franks

E-JASL 1999-2009 (Volumes 1-10)

Abstract

For the past decade the University Libraries at The University of Akron has been modifying and enhancing its services in response to changing technologies and user needs, as well as evolving campus strategies. Library efforts centered on service excellence and student success have played a leading role in the inclusion of a planned learning commons as one of the key strategic initiatives of the University. At this time the learning commons concept has been fully developed, while the proposed building renovation plan is underway. The Library, however, is utilizing key opportunities in the present to integrate learning commons functionality …

The Need For Subject Librarians In Ghanaian Academic Libraries, K. Agyen-Gyasi

E-JASL 1999-2009 (Volumes 1-10)

Abstract

The rapid development of information and communications technology with its proliferation of information resources, pressures from the expanding higher education system, the rise in student numbers, and the new economic and administrative frameworks are posing greater challenges to professional librarians in Ghana. Currently, information can be found in different formats such as e-books, CD-ROM, online journals and other electronic databases, in addition to the traditional paper formats. The introduction of the International Network for the Availability of Scientific Publications supported e-resources project has opened up access to full-text e-journals, e-books, and other databases on the Web to the State …

New Liaison Librarians: Factors Influencing Confidence Levels And The Type Of Activities Undertaken, Ramirose Attebury, Sara Holder

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Although library literature related to liaison work is not uncommon, most of what has been written takes the form of advice to new liaisons or else describes liaison program implementation and evaluation. This study seeks to identify what types of activities liaison librarians are employing nationwide and what factors influence the decision to undertake these activities. It also investigates what factors affect self-reported confidence levels of new liaison librarians.

Distance Education Library Services Assessment, Judy Block

E-JASL 1999-2009 (Volumes 1-10)

Abstract

The primary purpose of assessment in academia is to support high-quality learning. To accomplish this tracking, monitoring and documenting student activity is important to providing excellent library service. By gathering information on student learning, assessments can pinpoint areas for improvement. Ideally, assessment should be quantitative, qualitative, and ongoing and have the ability to address different skills. Assessment is most effective when based on faculty teaching and student learning. Outcomes assessments are the only credible assessment for the distant learner. They are necessary to improve student learning results and are a means of gathering information about student learning that is …

Subject Guides: Putting A New Spin On An Old Concept, Nedelina Tchangalova, Amanda Feigley

E-JASL 1999-2009 (Volumes 1-10)

Abstract

The wide application of digital technologies in the library environment has changed the format and content of subject guides. Given the advent of new Internet tools and the explosive growth of electronic resources available on the Web, the reference librarians at the University of Maryland (UM) College Park were facing many issues when keeping up with new technologies and creating subject guides that meet library users’ satisfaction. The goal of this paper was to explore the challenges librarians are facing and to identify new technologies to assist them in creating subject guides. The literature revealed a wide variety of …

Teaching And Supporting Endnote At The University Of Tennessee: Designing Online Alternatives To High Demand Classes, Teresa B. Walker, Jane S. Row, Travis Dolence

E-JASL 1999-2009 (Volumes 1-10)

Abstract

The University of Tennessee Libraries, like many libraries, has taken the lead on campus in teaching the use of bibliographic management software. One of the challenges of bibliographic instruction is conveying to the user that the instruction is relevant. The challenge we faced with bibliographic instruction for EndNote was somewhat different. Our users, mainly faculty and graduate students, did see the importance of our instruction to their research. The popularity of the classes created a demand that was difficult to meet by classroom instruction alone. We addressed this problem with the creation of an online tutorial that provides on-demand, …

Knowledge Management In Health Science Libraries, Mayank Trivedi

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Knowledge management in health science institutions is a major issue today. Health science professionals are routinely dealing with evidence-based medicine and problem-based learning. Health Science Librarian has a significant role in the decision making of clinical practice. The article focuses on the principles, strategies, components and barriers of knowledge management with special aspect in relation to Health Science Institutions.

Tiered Reference: The New Landscape Of The Frontlines, Susan Gardner

E-JASL 1999-2009 (Volumes 1-10)

Introduction

When one walks into a typical academic library today, he or she is hard-pressed to see a reference librarian in plain view working at a public services desk. The well marked “reference desk” of yore, staffed by a smiling librarian and once a staple of every traditional academic library, has evolved into a less visible, more amorphous facility. Most libraries now use a new service strategy called “tiered reference,” whereby the initial reference contact point is with trained students or paraprofessionals at a general service desk. These non-librarians field all manner of questions, including directional, computing, and occasionally reference. …

Papa's Got A Brand New (Virtual) Bag: Real-Time Chat And Reference Discourse, Darren Chase

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Many librarians agree that virtual reference has expanded the range of library reference services. Along with an expansion of reference service, virtual reference (especially real-time chat) has influenced reference discourse. Style characteristics of chat include its telegraphic brevity, its conversational and informal tone, and its tendency towards interview and exchange. A bedrock feature of traditional reference service is the reference interview-as this and other aspects of reference exchange are conversational, chat is exceptionally resonant within the continuum of reference services. The virtual reference librarian operates in a medium both familiar and leading-edge (a bridge between the traditional and the …

Teaching Information Literacy To The Advanced Writing Class In Three Sessions, Colleen Kennedy

E-JASL 1999-2009 (Volumes 1-10)

Introduction

As is the case at many universities, Northern Kentucky University’s Advanced Writing class is often thought of as the “Research Paper class.” Frequently, a research paper on a variety of topics is the capstone of the course and many of the other course assignments lead up to it. Students are usually brought to Steely Library for one class during the semester to be taught all the information competencies deemed necessary in one session. The classes are from 50 minutes to 75 minutes long.

The pilot program described here was a first attempt at an informal trial to determine whether …

Information And Communication Technologies And The Effects Of Globalization: Twenty-First Century “Digital Slavery” For Developing Countries—Myth Or Reality?, L. A. Ogunsola

E-JASL 1999-2009 (Volumes 1-10)

Abstract

The main goal of this paper is to examine the ICT (Information and Communication Technology) revolution and the concept of globalization as they effect developing countries. Globalization as one of the reasons for possible widening of the gap between the poor and the rich nations was examined and the emerging concept of “digital slavery” was carefully evaluated. The wide gap in availability and use of ICTs across the world and the influences ICTs exert on globalization at the expense of developing countries were carefully examined and suggestions and necessary policies were offered for developing countries to leap-frog the industrialization …

Differences In Indexing Term Vocabularies And Agreement With Subject Specialists, John M. Weiner

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Index terms are an important component in considering a scientific topic. In a real sense, the indexing terms represent the vocabulary and language of the topic. Study of these critical terms has employed human and machine techniques. Computerized indexing systems can accurately and completely recognize terms, but the different strategies for organizing and evaluating the concepts (i.e., informative terms) and related issues may not be effective in accomplishing the desired descriptive actions. This paper explored the results of two computer supported approaches in indexing scientific documents against a background of simple random generation of informative terms in varying sized …

Handling Legal Questions At The Reference Desk And Beyond, Newkirk Barnes

E-JASL 1999-2009 (Volumes 1-10)

Abstract

This article offers reference librarians practical advice on how to approach legal information requests that arrive via the reference desk, as well as through e-mail and chat. It suggests how to avoid the unauthorized practice of law by focusing on the activities reference librarians can safely perform when faced with legal questions from both their on-site and virtual users. The article discusses how reference librarians can conduct effective legal reference interviews both in person and online. Additionally, it suggests ways to include instruction in legal reference encounters, and possible sources for referral of questions that require professional legal assistance.

Users And Internet Skills: A Report From Delta State University, Abraka, Nigeria, Stella E. Igun

E-JASL 1999-2009 (Volumes 1-10)

Abstract

This study, based on a survey of eighty-one (81) users of a cyber café owned and run by the Delta State University, Abraka in 2005 examines the self-reported level of Internet skills; sources of such skills; the additional skills desired, and preferred ways of acquiring them; and how the Internet has influenced and affected their research. The results show 71% of respondents rated their Internet skills between average and very high; 78.8% acquired their Internet skills either online or through teaching by colleagues or friends. World Wide Web (WWW) skills were the most sought after additional skill (73%). Continuing …

Udlib/Search: Enhancing Information Literacy In Delaware Public Schools Through Use Of Technology, Dianna Mckellar

E-JASL 1999-2009 (Volumes 1-10)

[Introduction]

Technology is being introduced to students at an earlier age each year. In today’s society students need to acquire a comfort level with technology and strong information literacy skills, preferably at an early age. It is for this reason that schools are being encouraged to create programs that both pique students’ interest in and develop their knowledge of technology.

UDLib/SEARCH is an example of a statewide program that enhances information literacy through use of technology and could be used as a model for similar programs. UDLib/SEARCH provides 16 periodical and encyclopedia databases as well as training on the use …

Narrowcasting To Faculty And Students: Creating An Efficient “Research By Subject” Page, Rob Withers, Rob Casson, Aaron Shrimplin

E-JASL 1999-2009 (Volumes 1-10)

Abstract

Libraries provide thousands of e-resources, but most users need only a handful. Miami University has created an interface which enables subject specialists to select from electronic resources provided by the Libraries, add links to related resources, and post announcements in each subject area. In addition, subject specialists can create multi-database searches for each subject area. Subject specialists can make immediate changes, web developers are relieved of reviewing and making changes submitted by others, and students and faculty see the resources they need. The University portal will eventually link to subject areas corresponding each students’ classes and faculty member’s teaching …

Digital Reference Evaluation: Assessing The Past To Plan For The Future, J. B. Hill, Cherie Madarash-Hill, Ngoc Pham Thi Bich

E-JASL 1999-2009 (Volumes 1-10)

Historically, libraries have routinely evaluated their reference services both quantitatively and qualitatively. With the increasing volume of digital reference transactions, there is a need to modify and apply to digital reference, the same evaluation techniques that have been used successfully in the evaluation of traditional reference service. At Southeastern Louisiana University, a recent evaluation of the library's Ask a Librarian digital reference service included an unobtrusive observation of current practice through a detailed examination of archived reference transactions, as well as an assessment of future needs through a survey of users. Through this evaluation, it was possible to assess the …

Usability Of E-Journals And Preference For The Virtual Periodicals Room: A Survey Of Mathematics Faculty And Graduate Students, Lutishoor Salisbury, Emilio Noguera

E-JASL 1999-2009 (Volumes 1-10)

Introduction

Using several variables, the University of Arkansas Libraries conducted a survey in 2002 to measure the nature and extent of journal use in the Mathematics Reading Room, the Virtual Periodicals Room and Mullins Library.

The aims of this survey were two-fold: firstly, to collect information on the current level of support for electronic-only journals to aid in collection development, and secondly, to ascertain whether a Virtual Periodicals Room is a viable alternative to the physical Reading Room for the Mathematics faculty.

Conclusion

It is obvious from the results of the survey that greater use is being made of the …

Bibliographic Instruction: Two Models Converging In A Common Goal, Stephen J. Shaw

E-JASL 1999-2009 (Volumes 1-10)

Introduction

This essay will explore research in the undergraduate curriculum by examining the divergent ways research is understood. The debate centers around the ways that the typical student perceives the role of the library in her education at the university. To limit the discussion to the relation between the student and the librarian misses the larger issue at stake. What needs does the average undergraduate have after completion of the B.A., if they have no plans to continue education further? Are research skills necessary only for the graduate student, or is there some truth to the humanistic notion of 'knowledge …

Gnosis Ii: A Library Tutorial For Undergraduate Students, Elvira Saurina Solanes, Alicia Gaete

E-JASL 1999-2009 (Volumes 1-10)

Library use instruction in the Library System of the Pontifical Catholic University of Chile is an important issue that involves librarians, faculty and students. The Library System aims to have autonomous library users by teaching and engaging them in effectively using the resources offered by the library. Web tutorials offer a relaxing environment to students who can learn at their own pace and when they require it.

Gnosis II is a web-based tutorial, in Spanish, built by three librarians of the Library System, a faculty from the School of Nursing and staff from the Computer Department of the University. It …