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Social and Behavioral Sciences Commons™
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- Social media (6)
- Artificial intelligence (3)
- COVID-19 (3)
- Community detection (2)
- Complaint management (2)
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- Covid-19 (2)
- Customer service (2)
- Multi-objective evolutionary algorithm (2)
- NLP (2)
- Path planning (2)
- Public health (2)
- Public transportation (2)
- Singapore (2)
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- Transportation (2)
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- And Society (SITES) (1)
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- Business model (1)
- Case law citation networks (1)
- Chronic complainer (1)
- City logistics (1)
Articles 31 - 43 of 43
Full-Text Articles in Social and Behavioral Sciences
Urban Perception: Sensing Cities Via A Deep Interactive Multi-Task Learning Framework, Weili Guan, Zhaozheng Chen, Fuli Feng, Weifeng Liu, Liqiang Nie
Urban Perception: Sensing Cities Via A Deep Interactive Multi-Task Learning Framework, Weili Guan, Zhaozheng Chen, Fuli Feng, Weifeng Liu, Liqiang Nie
Research Collection School Of Computing and Information Systems
Social scientists have shown evidence that visual perceptions of urban attributes, such as safe, wealthy, and beautiful perspectives of the given cities, are highly correlated to the residents' behaviors and quality of life. Despite their significance, measuring visual perceptions of urban attributes is challenging due to the following facts: (1) Visual perceptions are subjectively contradistinctive rather than absolute. (2) Perception comparisons between image pairs are usually conducted region by region, and highly related to the specific urban attributes. And (3) the urban attributes have both the shared and specific information. To address these problems, in this article, we present a …
Determining The Number Of Communities In Degree-Corrected Stochastic Block Models, Shujie Ma, Liangjun Su, Yichong Zhang
Determining The Number Of Communities In Degree-Corrected Stochastic Block Models, Shujie Ma, Liangjun Su, Yichong Zhang
Research Collection School Of Economics
We propose to estimate the number of communities in degree-corrected stochastic block models based on a pseudo likelihood ratio. For estimation, we consider a spectral clustering together with binary segmentation method. This approach guarantees an upper bound for the pseudo likelihood ratio statistic when the model is over-fitted. We also derive its limiting distribution when the model is under-fitted. Based on these properties, we establish the consistency of our estimator for the true number of communities. Developing these theoretical properties require a mild condition on the average degree: growing at a rate faster than log(n), where n is the number …
Escape From An Echo Chamber, Kuan-Chieh Lo, Shih-Chieh Dai, Aiping Xiong, Jing Jiang, Lun-Wei Ku
Escape From An Echo Chamber, Kuan-Chieh Lo, Shih-Chieh Dai, Aiping Xiong, Jing Jiang, Lun-Wei Ku
Research Collection School Of Computing and Information Systems
An echo chamber effect refers to the phenomena that online users revealed selective exposure and ideological segregation on political issues. Prior studies indicate the connection between the spread of misinformation and online echo chambers. In this paper, to help users escape from an echo chamber, we propose a novel news-analysis platform that provides a panoramic view of stances towards a particular event from different news media sources. Moreover, to help users better recognize the stances of news sources which published these news articles, we adopt a news stance classification model to categorize their stances into “agree”, “disagree”, “discuss”, or “unrelated” …
Singapore Airlines: Profit Recovery And Aircraft Allocation Models During The Covid-19 Pandemic, Michelle L. F. Cheong, Ulysses M. Z. Chong, Anne N. T. A. Nguyen, Su Yiin Ang, Gabriella P. Djojosaputro, Gordy Adiprasetyo, Kendra L. B. Gadong
Singapore Airlines: Profit Recovery And Aircraft Allocation Models During The Covid-19 Pandemic, Michelle L. F. Cheong, Ulysses M. Z. Chong, Anne N. T. A. Nguyen, Su Yiin Ang, Gabriella P. Djojosaputro, Gordy Adiprasetyo, Kendra L. B. Gadong
Research Collection School Of Computing and Information Systems
COVID-19 has severely impacted the global aviation industry, causing many airlines to downsize or exit the industry. For airlines which attempt to sustain their operations, they will need to respond to the increase in passenger and cargo demand, as countries recover slowly from the crisis due to the availability of vaccines. We built a series of spreadsheet models to first project the COVID-19 recovery rates by countries from 2021 to 2025, then forecast the passenger and cargo demand, using historical data as base figures. Using the financial and operation data, the revenue, expense, and profit can be projected, then an …
Project Coolbit: Can Your Watch Predict Heat Stress And Thermal Comfort Sensation?, Negin Nazarian, Sijie Liu, Manon Kohler, Jason Lee, Clayton Miller, Winston T. L. Chow, S. B. B. Alhadad, Alberto Martilli, Matias Quintana, Lindsey Sunden, Lindsey Norford
Project Coolbit: Can Your Watch Predict Heat Stress And Thermal Comfort Sensation?, Negin Nazarian, Sijie Liu, Manon Kohler, Jason Lee, Clayton Miller, Winston T. L. Chow, S. B. B. Alhadad, Alberto Martilli, Matias Quintana, Lindsey Sunden, Lindsey Norford
Research Collection School of Social Sciences
Global climate is changing as a result of anthropogenic warming, leading to higher daily excursions of temperature in cities. Such elevated temperatures have great implications on human thermal comfort and heat stress, which should be closely monitored. Current methods for heat exposure assessments (surveys, microclimate measurements, and laboratory experiments), however, present several limitations: measurements are scattered in time and space and data gathered on outdoor thermal stress and comfort often does not include physiological and behavioral parameters. To address these shortcomings, Project Coolbit aims to introduce a human-centric approach to thermal comfort assessments. In this study, we propose and evaluate …
Mimoa: A Membrane-Inspired Multi-Objective Algorithm For Green Vehicle Routing Problem With Stochastic Demands, Yunyun Niu, Yongpeng Zhang, Zhiguang Cao, Kaizhou Gao, Jianhua Xiao, Wen Song, Fangwei Zhang
Mimoa: A Membrane-Inspired Multi-Objective Algorithm For Green Vehicle Routing Problem With Stochastic Demands, Yunyun Niu, Yongpeng Zhang, Zhiguang Cao, Kaizhou Gao, Jianhua Xiao, Wen Song, Fangwei Zhang
Research Collection School Of Computing and Information Systems
Nowadays, an increasing number of vehicle routing problem with stochastic demands (VRPSD) models have been studied to meet realistic needs in the field of logistics. In this paper, a bi-objective vehicle routing problem with stochastic demands (BO-VRPSD) was investigated, which aims to minimize total cost and customer dissatisfaction. Different from traditional vehicle routing problem (VRP) models, both the uncertainty in customer demands and the nature of multiple objectives make the problem more challenging. To cope with BO-VRPSD, a membrane-inspired multi-objective algorithm (MIMOA) was proposed, which is characterized by a parallel distributed framework with two operation subsystems and one control subsystem, …
Exploring Media Portrayals Of People With Mental Disorders Using Nlp, Swapna Gottipati, Mark Chong, Andrew Wei Kiat Lim, Benny Haryanto Kawidiredjo
Exploring Media Portrayals Of People With Mental Disorders Using Nlp, Swapna Gottipati, Mark Chong, Andrew Wei Kiat Lim, Benny Haryanto Kawidiredjo
Research Collection School Of Computing and Information Systems
Media plays an important role in creating an impact in society. Several studies show that news media and entertainment channels, at times may create overwhelming images of the mental illness that emphasize criminality and dangerousness. The consequences of such negative impact may impact the audience with stigma and on the other hand, they impair the self-esteem and help-seeking behavior of the people with mental disorders. This is the first study to examine the Singapore media’s portrayal of persons with mental disorders (MDs) using text analytics and natural language processing. To date, most studies on media portrayal of people with MDs …
Performance-Based Iadl Evaluation Of Older Adults With Cognitive Impairment Within A Smart Home: A Feasibility Study, Iris Rawtaer, Khalid Abdul Jabbar, Xiao Liu, Thit Thit Htat Ying, Anh Thuy Giang, Philip Lin Kiat Yap, Rachel Chin Yee Cheong, Hwee-Pink Tan, Pius Lee Wei Qi, Shiou Liang Wee, Tze Pin Ng
Performance-Based Iadl Evaluation Of Older Adults With Cognitive Impairment Within A Smart Home: A Feasibility Study, Iris Rawtaer, Khalid Abdul Jabbar, Xiao Liu, Thit Thit Htat Ying, Anh Thuy Giang, Philip Lin Kiat Yap, Rachel Chin Yee Cheong, Hwee-Pink Tan, Pius Lee Wei Qi, Shiou Liang Wee, Tze Pin Ng
Research Collection School Of Computing and Information Systems
Introduction Mild cognitive impairment (MCI) is characterized by subtle deficits that functional assessment via informant-report measures may not detect. Sensors can potentially detect deficits in everyday functioning in MCI. This study aims to establish feasibility and acceptability of using sensors in a smart home for performance-based assessments of two instrumental activities of daily living (IADLs). Methods Thirty-five older adults (>65 years) performed two IADL tasks in a smart home laboratory equipped with sensors and a web camera. Participants' cognitive states were determined using published criteria including measures of global cognition and comprehensive neuropsychological test batteries. Selected subtasks of the …
Zone Path Construction (Zac) Based Approaches For Effective Real-Time Ridesharing, Meghna Lowalekar, Pradeep Varakantham, Patrick Jaillet
Zone Path Construction (Zac) Based Approaches For Effective Real-Time Ridesharing, Meghna Lowalekar, Pradeep Varakantham, Patrick Jaillet
Research Collection School Of Computing and Information Systems
Real-time ridesharing systems such as UberPool, Lyft Line and GrabShare have become hugely popular as they reduce the costs for customers, improve per trip revenue for drivers and reduce traffic on the roads by grouping customers with similar itineraries. The key challenge in these systems is to group the “right” requests to travel together in the “right” available vehicles in real-time, so that the objective (e.g., requests served, revenue or delay) is optimized. This challenge has been addressed in existing work by: (i) generating as many relevant feasible combinations of requests (with respect to the available delay for customers) as …
Rapid Transition Of A Technical Course From Face-To-Face To Online, Swapna Gottipatti, Venky Shankaraman
Rapid Transition Of A Technical Course From Face-To-Face To Online, Swapna Gottipatti, Venky Shankaraman
Research Collection School Of Computing and Information Systems
Just like most universities around the world, the senior management at Singapore Management University decided to move all courses to a virtual, online, synchronous mode, giving instructors a very short notice period—one week—to make this transition. In this paper, we describe the challenges, practical solutions adopted, and the lessons learnt in rapidly transitioning a face-to-face Master’s degree course in Text Analytics and Applications into a virtual, online, course format that could deliver a quality learning experience.
Analyzing Tweets On New Norm: Work From Home During Covid-19 Outbreak, Swapna Gottipati, Kyong Jin Shim, Hui Hian Teo, Karthik Nityanand, Shreyansh Shivam
Analyzing Tweets On New Norm: Work From Home During Covid-19 Outbreak, Swapna Gottipati, Kyong Jin Shim, Hui Hian Teo, Karthik Nityanand, Shreyansh Shivam
Research Collection School Of Computing and Information Systems
The COVID-19 pandemic triggered a large-scale work-from-home trend globally in recent months. In this paper, we study the phenomenon of “work-from-home” (WFH) by performing social listening. We propose an analytics pipeline designed to crawl social media data and perform text mining analyzes on textual data from tweets scrapped based on hashtags related to WFH in COVID-19 situation. We apply text mining and NLP techniques to analyze the tweets for extracting the WFH themes and sentiments (positive and negative). Our Twitter theme analysis adds further value by summarizing the common key topics, allowing employers to gain more insights on areas of …
Peer-To-Peer Trade And The Economy Of Distributed Pv In China, Peiyun Song, Yiou Zhou, Jiahai Yuan
Peer-To-Peer Trade And The Economy Of Distributed Pv In China, Peiyun Song, Yiou Zhou, Jiahai Yuan
Research Collection School Of Computing and Information Systems
With the deepening of power market reform, distributed power generation is gaining momentum. This paper tests the distributed photovoltaic (DPV) economy under different business models by taking three provinces to stand for typical resource zones. The Internal return rate (IRR) is used to measure the economy, while the improved levelized cost of electricity (LCOE) is used to model the generation cost. Three business modes, namely pure producer (all generation sold to the grid), prosumer (self-use and the rest sold to the grid), and peer-to-peer trade (P2P, all generation traded via the grid) are studied. Results show that peer-to-peer trade is …
Chronic Customers Or Increased Awareness? The Dynamics Of Social Media Customer Service, Shujing Sun, Yang Gao, Huaxia Rui
Chronic Customers Or Increased Awareness? The Dynamics Of Social Media Customer Service, Shujing Sun, Yang Gao, Huaxia Rui
Research Collection School Of Computing and Information Systems
Despite that social media has become a promising alternative to traditional call centers, managers hesitate to fully harness its power because they worry that active service intervention may encourage excessive use of the channel by disgruntled customers. This paper sheds light on such a concern by examining the dynamics between brand-level customer complaints and service interventions on social media. Using details of customer-brand interactions of 40 airlines on Twitter, we find that more service interventions indeed cause more customer complaints, accounting for the online customer population and service quality. However, the increased complaints are primarily driven by the awareness enhancement …