Social and Behavioral Sciences Commons^™

Identifying The Factors That Influence Conflict Management Behavior Of Human Resource Professionals In The Workplace: An Analysis Of The Relationship Between Personality And Conflict Management Behavior, Gail Joyce Shapiro

Department of Conflict Resolution Studies Theses and Dissertations

Effective conflict management in the workplace can reduce the negative consequences of conflict. These negative outcomes can include low productivity, health-related stress, increased employee turnover, or litigation. A Human Resource (HR) professional can help mitigate these negative outcomes in the workplace when using effective conflict management behavior with employees. However, there is a void in research pertaining to HR professionals’ use of conflict management behavior.

This quantitative, correlational research study examined whether personality has an impact on assertive or cooperative conflict management behavior of HR professionals in the workplace. Statistical testing found a significant relationship between the harmonious, people-person (a …

Abusive Online Conduct: Discrimination And Harassment In Cyberspace, Andra Gumbus, Patricia Meglich

WCBT Faculty Publications

Discrimination and harassment that were once committed in real time have now moved to the online environment. Discrimination and harassment on the Internet take many forms and can be more damaging and insidious than the face-to-face forms of abuse. This conceptual paper looks at two types of abusive online conduct that have emerged due to the proliferation of the Internet in our lives: Weblining and cyberbullying. These topics are examined from an ethical perspective with a focus on gender and racial discrimination issues.

Smartphones In The Workplace: Changing Organizational Behavior, Transforming The Future, Thiraput Pitichat

LUX: A Journal of Transdisciplinary Writing and Research from Claremont Graduate University

In the past decade, Smartphones have been developed and increasingly integrated with people’s lives not only for social use, but professional use as well. Many researchers claim that Smartphones can have negative consequences in the workplace such as lowering productivity, separating people from their realities, bringing stress from personal issues to work, and creating bad manners. Companies, however, have a difficult time mandating a policy in regards to prohibiting the use of Smartphones. Therefore, CEOs and corporate leaders should encourage their employees to use their Smartphones as tools for increasing their company’s efficiency. This research aims to examine the results …

Workplace Change And The New Labor Movement, James Rundle, Kate Bronfenbrenner

Kate Bronfenbrenner

[Excerpt] The authors of this set of papers sharply critique, from a variety of perspectives, the approach to workplace change that has dominated labors thinking for decades. We have not attempted to balance these criticisms with arguments that labor can grow and prosper by fostering win-win methods and outcomes, because those arguments are well-known from a wide range of publications. Instead, we hope that these papers will stimulate and broaden the debate over a critical arena that has not been integrated with labor's new ambitions.

Measuring Normlessness In The Workplace: A Study Of Organizational Anomie In The Academic Setting, Tayo Glenn Switzer

Antioch University Dissertations & Theses

The dissertation explores leadership and change by examining normlessness in the workplace through a multi-layered study of anomie theory, anomie research in the workplace, and organizational and business management theory. The research validates a quantitative survey designed to measure the level of normlessness experienced by workgroups within an organizational context. The survey reflects a set of six normative aspects that when disrupted produce organizational anomie—a state of normlessness that leads to an increase in worker resistance and a reduction in worker consent. The audience studied in this dissertation is associate professors at a large Midwestern research university. Data were gathered …

Everyday Creativity Without Group Brainstorming, Erik Op Ten Berg

Creativity and Change Leadership Graduate Student Master's Projects

This Master’s project focuses on different ways to nurture everyday creativity at the work place apart from the well-known “scheduled” brainstorm sessions. The project covers an extensive literature review and the description of three concrete products as an outcome. The finished project includes the design of a two-hour workshop, a one-day training course, and a ten-step coaching program, all about “everyday creativity at work”. Workshops and coaching program are based on the Torrance Incubation Model (Torrance & Safter, 1990). They will assist companies and individuals in applying their creative potential with more impact on a daily basis, to ultimately improve …

Innovative Workplace Change: Social Well-Being And Health, Patrick M. Dawson, Michael Zanko

Michael Zanko

Since the industrial revolution a chief concern of business organizations has been how best to organise work to maximise productivity and minimise costs. Securing and maintaining competitive advantage through new methods of work organization and systems of operation have largely centred around commercial and financial concerns rather than on the well-being of employees. Issues of occupational health and safety (OHS) have arisen in a range of working environments and legislative change has sought to ensure that safe and secure working conditions are a mandatory requirement of modern business. However, implementation of these mandates generally rests with management and whilst procedural …

Downsized Survivors: Areas Of Loss And Work Behaviors, Cyndi J. Schaeffer

Antioch University Dissertations & Theses

This research design used factor analysis to develop subscales related to areas of loss, and subscales related to work behaviors of survivors following a downsizing. Five loss subscales were revealed as a result of factor analysis. They were loss of sense of justice and supervisory support; loss of security and support; loss of positive outlook; loss of territory; and loss of control and identity. There were two work behavior components identified through factor analysis. They were lack of productivity and sabotage; and intention for flight. The loss components, sense of justice and supervisory support; security and competence; and territory, were …

Millennial Integration: Challenges Millennials Face In The Workplace And What They Can Do About Them, Chip Espinoza

Antioch University Dissertations & Theses

There is a monumental changing of the guard that is currently taking place in organizations due to demographic metabolism. One of the largest birth cohorts or generations in history (Baby Boomer) is beginning to retire while their predecessor (Builder) is almost completely out of the workforce. Gen X is hitting stride and on the cusp of inheriting the proverbial organizational mantle. The three aforementioned age cohorts have learned to play in the organizational sandbox together. However, a new age cohort (Millennial, a.k.a. Gen Y), equal or greater in size to the Baby Boomer cohort started entering the playground approximately ten …

Communication Channels Utilized By Emirati Females To Enact Leadership, K. Kathleen O'Neill

Antioch University Dissertations & Theses

The purpose of this exploratory study was to identify the communication channels six Emirati females concurrently employed in organizations in Abu Dhabi, United Arab Emirates in which they had supervisory responsibilities; formal, legitimate authority; and positional leadership roles recalled using with their direct reports to enact leadership. In particular, the study attempted to ascertain the reasons for the selection of communication channels when engaged in downward communication with organizational subordinates. Data were collected via three interviews with each participant over a four week period. Interviews were conducted both face-to-face and via telephone. Data were analyzed via thematic content analysis to …

Reading Your Counterpart: The Benefit Of Emotion Recognition Accuracy For Effectiveness In Negotiation, Hillary Anger Elferbein, Maw Der Foo, Judith White, Hwee Hoon Tan, Voon Chuan Aik

Research Collection Lee Kong Chian School Of Business

Using meta-analysis, we find a consistent positive correlation between emotion recognition accuracy (ERA) and goal-oriented performance. However, this existing research relies primarily on subjective perceptions of performance. The current study tested the impact of ERA on objective performance in a mixed-motive buyer-seller negotiation exercise. Greater recognition of posed facial expressions predicted better objective outcomes for participants from Singapore playing the role of seller, both in terms of creating value and claiming a greater share for themselves. The present study is distinct from past research on the effects of individual differences on negotiation outcomes in that it uses a performance-based test …

Using Critical & Creative Thinking To Enhance Productivity In Integrated Marketing Communications Meetings And Procedures, Ashley N. Smith

Critical and Creative Thinking Capstones Collection

This paper provides a teaching model for how to effectively incorporate Critical and Creative Thinking (CCT) methods into a business setting to initiate organizational change. I developed a workshop on workplace meetings based on the imperfections of the marketing team at “ICS.” The workshop touches on CCT methods that are needed in order for organizations to change. I also integrated CCT methods into the Integrated Marketing Communications (IMC) Procedure to enhance productivity and produce results. Integrated marketing is made up of many pieces of the media field, but often the participants in IMC are searching for the same end result. …

Towards Accounting Students Workplace Preparedness: A Unique Internship Approach, Bonnie Amelia Dean, Graham D. Bowrey, Michael D. Clements

Faculty of Commerce - Papers (Archive)

Undergraduate accounting students would benefit from the combined learning approach of simultaneous classroom and workplace experience to better prepare them for the challenges of industry. In the absence of teachers, subjects and assessment, students need to know how to learn by reflecting on their workplace knowledge and skills, both for professional growth and development, and to adapt to an ever-changing workplace environment. This paper presents a unique internship programme for business students, focusing on their learning beyond the classroom. The Commerce Internship Programme (CIP) developed and implemented at the University of Wollongong, Australia, offers a model for enhancing student engagement …

Managing The Transition From The Classroom To The Workplace: Beyond The Duty Of Care, Bonnie Amelia Dean, Michael D. Clements

Faculty of Commerce - Papers (Archive)

Industry is increasingly demanding graduates that are work ready. Preparing students that are not only technically competent but that also display the necessary soft skills for industry, presents a challenge for higher education. Experiential learning programs can offer students the opportunity to develop these skills and practice discipline knowledge, however for program sustainability higher education must meet the needs of its key stakeholders. This paper presents an intensive internship program that aims to supportively transition students into industry, while focusing on key stakeholder engagement. A beyond duty of care approach is presented through the design, structure and application of the …

Not So Black And White: The Color Of Perception In Corporate Layoffs, Carole A. Isom

Antioch University Dissertations & Theses

This research addressed the question of whether or not the perception exists that African Americans are disproportionately impacted during layoff periods within corporations. Portraiture was the selected method of inquiry for this research as it captures the experience of the participants and enables storytelling which is based upon perception as opposed to hard, quantitative data. Additionally, portraiture’s autobiographical roots supported my autoethnographic position, encouraging the artistic process while including aesthetic aspects. Portraiture allowed for the voice of the researcher everywhere: in the assumptions, preoccupations, and frameworks brought to the inquiry; in the questions asked; in the data gathered; in the …

Innovative Workplace Change: Social Well-Being And Health, Patrick M. Dawson, Michael Zanko

Faculty of Commerce - Papers (Archive)

Since the industrial revolution a chief concern of business organizations has been how best to organise work to maximise productivity and minimise costs. Securing and maintaining competitive advantage through new methods of work organization and systems of operation have largely centred around commercial and financial concerns rather than on the well-being of employees. Issues of occupational health and safety (OHS) have arisen in a range of working environments and legislative change has sought to ensure that safe and secure working conditions are a mandatory requirement of modern business. However, implementation of these mandates generally rests with management and whilst procedural …

Professional Women: The Continuing Struggle For Acceptance And Equality, Pearl Jacobs, Linda Schain

Criminal Justice Faculty Publications

During the past fifty years, the situation of professional women has changed dramatically. Women have expanded their career aspirations. They are no longer confined to traditional female fields such as education or nursing. We have seen the integration of women into previously male dominated fields such as accounting, medicine, law, etc. Integration; however, does not necessarily mean acceptance and equality nor does it mean that the stress created by work-family conflict has been resolved. This paper will examine some of the issues that continue to plague women as they attempt to progress in their professional fields.

How Are Nasa Engineers Motivated? An Analysis Of Factors That Influence Nasa Goddard Engineers’ Level Of Motivation, Howard Eric Kea

Antioch University Dissertations & Theses

NASA is an organization known for pushing the envelope of engineering and scientific achievement. It can be argued that engineers working for NASA are intrinsically highly motivated due to the nature of the work and the mission of NASA. This study explores how supervisor behaviors, both intrinsic and extrinsic and demographic factors influence motivation of NASA Goddard engineers in their current environment. Recent Congressional and Office of Management and Budget (OMB) policies, such as full cost accounting, levy strict oversight of project spending. As a result of these policies, NASA engineers must now focus their attention on getting assigned work …

Dimensions Of Mentoring Relationships In The Workplace: A Holistic Perspective, Miriam Grace-Rowland

Antioch University Dissertations & Theses

This was an exploratory study to understand the lived experience of those involved in mentoring relationships within a formal mentoring program in a corporate context. The researcher looked for rich detail about the nature of the relationship from the perspective of the mentor and mentee. To achieve a holistic perspective, the experience of organizational managers was deliberately included in the research. Exploration of this triadic relationship of mentor, mentee, and organizational manager has been neglected in the empirical literature. An exploration of where meaning intersected and diverged among the triad relationship members gave depth to the dimensional frame. Findings suggested …

A World Of Flux Requires Information Literacies In The Community And Workplace, Lynda S. Kriflik, George K. Kriflik

Faculty of Commerce - Papers (Archive)

This paper outlines two studies that explored alternative methodologies that assisted individuals to identify and critically reflect on their preferred way of being. Central to both studies is the importance of critical reflection as the pathway to fully informed decisions. In one study the researcher explored how managers considered information issues that influenced their leadership style, including the risks that stem from individual attitudes and actions. The other explored consumer reactions to food system risk and the information desired to reduce such risk. Both studies highlight the need to facilitate the enhancement of information literacies in the workplace and in …

On The Importance Of Coping: A Model And New Directions For Research On Work And Family, Cynthia A. Thompson, Steven A. Y. Poelmans, Tammy D. Allen, Jeanine K. Andreassi

WCBT Faculty Publications

In this chapter, we review empirical research evidence regarding coping and work–family conflict. Limitations and gaps associated with the existing literature are discussed. Of special note is the finding that there is little systematic research that examines the process of coping with work– family conflict. Building on the general stress and coping literature, we present a theoretical model that is specifically focused on the process of coping with work–family conflict, and highlight presumed personal and situational antecedents. Finally, the chapter concludes with an agenda for future research.

Julia's Dilemma, Andra Gumbus, Jill Woodilla

WCBT Faculty Publications

Julia, a professional woman in her mid-thirties, has had relapsing-remitting multiple sclerosis as a part of her life for the last five years. Now she must decide whether to disclose her hidden illness at work. Julia disclosed her illness to her manager in a prior employment, when her MS was first diagnosed, and experienced a supportive response. But she was always mindful that her performance would likely be carefully scrutinized since she was in a job that required strict deadlines. Julia made a career change about a year ago, and did not tell anyone in her new organization that she …

African Americans’ Perceptions Of Workplace Equity: A Starting Point, Dan K. Hibbler Ph.D.

School of Continuing and Professional Studies Faculty Publications

For the past several decades, leisure researchers have investigated

the impact that race has on leisure behavior and preferences, but

there remains a paucity of research that addresses the issue of race in the leisure services workplace. Therefore, the purpose of this study was to investigate the perceptions of inequity, discrimination, and promotion opportunities among African Americans in the field of public parks and recreation. The study was conducted in multiple phases, and all included African Americans who were working for public recreation agencies in a midwestern state. First, telephone interviews were conducted with 11 African American middle managers. A …

Rebuilding For Success: Using Failure To Succeed In The Workplace, Deborah A. Verderosa

Seton Hall University Dissertations and Theses (ETDs)

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African Americans’ Perceptions Of Workplace Equity: A Starting Point, Dan K. Hibbler Ph.D.

Dan K Hibbler Ph.D.

For the past several decades, leisure researchers have investigated the impact that race has on leisure behavior and preferences, but there remains a paucity of research that addresses the issue of race in the leisure services workplace. Therefore, the purpose of this study was to investigate the perceptions of inequity, discrimination, and promotion opportunities among African Americans in the field of public parks and recreation. The study was conducted in multiple phases, and all included African Americans who were working for public recreation agencies in a midwestern state. First, telephone interviews were conducted with 11 African American middle managers. A …

America's Anti-Violence Campaign: The Use Of Mediation To Reduce The Incidence Of Workplace Violence, Karyn A. Doi

RISK: Health, Safety & Environment (1990-2002)

The author recommends that companies incorporate a mediation program into their anti-violence plans.