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Social and Behavioral Sciences Commons

Open Access. Powered by Scholars. Published by Universities.®

Business

UMass Global

Dissertations

2021

Organizational effectiveness

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Full-Text Articles in Social and Behavioral Sciences

Excelling In Telework: A Delphi Study, Ashley Carlin Smith Dec 2021

Excelling In Telework: A Delphi Study, Ashley Carlin Smith

Dissertations

Purpose: The purpose of this Delphi study was to determine the factors IT management experts identify as necessary for healthcare employees to reach positive decision outcomes in virtual workplaces, to rate the importance of the identified factors, and to determine the practices IT management experts recommend for implementation for the five most important factors. Methodology: This study used a Delphi method that consisted of three rounds to collect data from 15 IT management professionals who are experts in leading virtual teams at Southern California hospitals. In Round 1, participants were asked to identify the factors healthcare employees need to reach …