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Full-Text Articles in Statistics and Probability
The Validity Of Online Patient Ratings Of Physicians, Jennifer L. Priestley, Yiyun Zhou, Robert Mcgrath
The Validity Of Online Patient Ratings Of Physicians, Jennifer L. Priestley, Yiyun Zhou, Robert Mcgrath
Faculty and Research Publications
Background: Information from ratings sites are increasingly informing patient decisions related to health care and the selection of physicians.
Objective: The current study sought to determine the validity of online patient ratings of physicians through comparison with physician peer review.
Methods: We extracted 223,715 reviews of 41,104 physicians from 10 of the largest cities in the United States, including 1142 physicians listed as “America’s Top Doctors” through physician peer review. Differences in mean online patient ratings were tested for physicians who were listed and those who were not.
Results: Overall, no differences were found between the online patient ratings based …