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Assessment; Fuzzy set theory; Healthcare; Hospital service quality; Patient's experience; Private Hospital; Public Hospital.
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A Fuzzy Assessment Model For Hospitals Services Quality Based On Patient Experience, Mohamed Khodyer Alkafaji, Eman Salih Al-Shamery
A Fuzzy Assessment Model For Hospitals Services Quality Based On Patient Experience, Mohamed Khodyer Alkafaji, Eman Salih Al-Shamery
Karbala International Journal of Modern Science
The patient's experience is a lens for services assessment that provide from healthcare institutions because the patient is the first and the last recipient for the service. The patient's experience carries a lot of uncertainty and an ultimate decision cannot be taken from the patient about the services, but it carries the partial truth. Many artificial intelligence technologies deal with the concept of partial truth, such as genetic algorithms and neural networks, but the fuzzy logic remains pioneering to deal with uncertainty. This paper aims to develop an assessment model by using fuzzy inference that is able to assess the …