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Full-Text Articles in Public Health
A Comprehensive Call Center Supporting Safe, Efficient Operations During A Pandemic, Janice P. Finder, Ashlyn Proske, Judy Overton, Elizabeth Comcowich Garcia, Michael Frumovitz
A Comprehensive Call Center Supporting Safe, Efficient Operations During A Pandemic, Janice P. Finder, Ashlyn Proske, Judy Overton, Elizabeth Comcowich Garcia, Michael Frumovitz
Patient Experience Journal
Research has shown that a comprehensive call center can support a safe, efficient, and quality experience for patients and their families. When a patient receives a cancer diagnosis, the stakes are already high. Add a pandemic to an immunocompromised patient population and fear escalates. In order to accommodate the ever-changing information and ease patients’ anxieties surrounding their cancer diagnoses, it is necessary that an institution be available 24/7 to inform, help navigate systems, and manage symptoms because the emergency room, and many times the clinics, have too many inherent risks.
MD Anderson expanded the hours of operation for askMDAnderson, a …
Treading Water: Coping With Uncertainty During A Novel Pandemic, Sachin Patel
Treading Water: Coping With Uncertainty During A Novel Pandemic, Sachin Patel
Patient Experience Journal
The abruptness with which the COVID-19 pandemic has changed the delivery of healthcare will have a lasting effect on patients and families of intensive care unit survivors. Using the best science and epidemiology healthcare systems developed protocols and policies to implement the highest level of care but mitigate disease spread. Out of these initiatives the “no visitor” policy was born. The impact of COVID-19 causing florid respiratory failure immediately derailed the lives of a happily retired couple. While on mechanical ventilation for sixteen days, Betty was unable to connect with her husband of over 40 years. In that time, the …
2020-04-23 A Message From Chancellor Roth, Paul B. Roth
2020-04-23 A Message From Chancellor Roth, Paul B. Roth
HSC Messages from the Chancellor
No abstract provided.
2020-03-26 A Message From Chancellor Roth, Paul B. Roth
2020-03-26 A Message From Chancellor Roth, Paul B. Roth
HSC Messages from the Chancellor
No abstract provided.
Use Of Managerial Epidemiology By Healthcare Leaders In Ambulatory Settings, Chantelle Schenning
Use Of Managerial Epidemiology By Healthcare Leaders In Ambulatory Settings, Chantelle Schenning
Walden Dissertations and Doctoral Studies
Despite many health reforms, the United States continues to struggle with limited healthcare access, exponential healthcare costs, and poor quality of care. Overcoming these challenges requires healthcare leadersâ effective navigation of industry transformation towards population health and a shift in patient volume to ambulatory healthcare settings. Research has demonstrated that the use of managerial epidemiology, an application of epidemiology tools and principles to management decision-making within healthcare organizations, can better serve the health of the population and could improve the triple aim of inadequate access, high costs, and poor quality. However, the adoption of this practice is weak and its …