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Decreasing No-Show Rates In An Outpatient Specialty Clinic, Edward L. Barraza

Master's Projects and Capstones

Decreasing Patient No-Show Rates in an Outpatient Specialty Clinic

Abstract

Problem: Non-attendance or no-shows of patients in an outpatient clinic is a prevalent occurrence that impacts the quality of patient care and cost utilization in the clinic.

Context: A collaborative effort was undertaken with the clinic nurse manager to implement a quality improvement intervention to reduce patient no-shows in the optometry and otolaryngology clinics. The electronic health record EPIC data analysis revealed language variability in the occurrence of no-shows, indicating the need for improvements.

Interventions: Tools were employed to gather comprehensive information regarding the factors contributing to patient …