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Assessment Of Client Satisfaction In Six Urban Wic Clinics, Catherine Christie, Julia A. Watkins, Anita Martin, Helen Jackson, Judy E. Perkin, Jacquie Fraser
Assessment Of Client Satisfaction In Six Urban Wic Clinics, Catherine Christie, Julia A. Watkins, Anita Martin, Helen Jackson, Judy E. Perkin, Jacquie Fraser
Catherine Christie
Customer service is a measure of support and courtesy provided to individuals who patronize an organization, and is a factor vital to the success of any business. Programs that strive to meet critical needs of at risk populations, such as the Special Supplementation Nutrition Program for Women, Infants, and Children (WIC), may also benefit from assessment of client satisfaction. The purpose of the study was to examine factors related to customer satisfaction in Duval County Florida WIC clinics and identify potential barriers to participation through a two-year project initiated by the health department and the state university. The study examined …