Genetics and Genomics Commons^™

Is Trust Always Better Than Distrust? The Potential Value Of Distrust In Newer Virtual Teams Engaged In Short-Term Decision-Making, Paul Benjamin Lowry, Ryan M. Schuetzler, Justin Scott Giboney, Thomas A. Gregory

Information Systems and Quantitative Analysis Faculty Publications

The debate on the benefits of trust or distrust in groups has generated a substantial amount of research that points to the positive aspects of trust in groups, and generally characterizes distrust as a negative group phenomenon. Therefore, many researchers and practitioners assume that trust is inherently good and distrust is inherently bad. However, recent counterintuitive evidence obtained from face-to-face (FtF) groups indicates that the opposite might be true; trust can prove detrimental, and distrust instrumental, to decision-making in groups. By extending this argument to virtual teams (VTs), we examined the value of distrust for VTs completing routine and non-routine …