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- Research to Practice Series, Institute for Community Inclusion (14)
- Data Note Series, Institute for Community Inclusion (10)
- Tools for Inclusion Series, Institute for Community Inclusion (10)
- The Institute Brief Series, Institute for Community Inclusion (7)
- All Institute for Community Inclusion Publications (6)
Articles 31 - 50 of 50
Full-Text Articles in Disability Law
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould
The Institute Brief Series, Institute for Community Inclusion
With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.
Research To Practice: State Agency Systems Collaboration At The Local Level: Gluing The Puzzle Together, The Staff Perspective, Gabriella Santoro Rado, Doris Hamner, Susan Foley
Research To Practice: State Agency Systems Collaboration At The Local Level: Gluing The Puzzle Together, The Staff Perspective, Gabriella Santoro Rado, Doris Hamner, Susan Foley
Research to Practice Series, Institute for Community Inclusion
Some states acknowledge the benefits of interagency collaboration but have trouble putting it into action. ICI researchers worked with local offices to help them improve the One-Stop Career Center network for people with disabilities. This brief gives an "in the trenches" view of tools that worked.
Massworks: Massachusetts Launches The Disability Program Navigator Initiative, Institute For Community Inclusion, University Of Massachusetts Boston
Massworks: Massachusetts Launches The Disability Program Navigator Initiative, Institute For Community Inclusion, University Of Massachusetts Boston
MassWorks Series, Institute for Community Inclusion
Welcome to MassWorks, our initiative for disability, workforce development, and employment professionals in Massachusetts. All too often, it seems, we work towards the same goals from different sides. With the many day-to day demands of our jobs, it's easy to miss opportunities to share ideas and resources across agencies. The aim of MassWorks is to bring information to workforce and disability professionals who have the goal of improving employment outcomes for Mass. residents with disabilities.
Research To Practice: Medicaid Involvement In Employment-Related Programs- Findings From The National Survey Of State Systems And Employment For People With Disabilities, Jennifer Sullivan Sulewski, Dana Scott Gilmore, Susan Foley
Research To Practice: Medicaid Involvement In Employment-Related Programs- Findings From The National Survey Of State Systems And Employment For People With Disabilities, Jennifer Sullivan Sulewski, Dana Scott Gilmore, Susan Foley
Research to Practice Series, Institute for Community Inclusion
This brief analyzes data from ICI's National Survey of State Systems and Employment for People with Disabilities regarding the priority Medicaid agencies place on employment and their involvement in recent policy initiatives.
Tools For Inclusion: Making It Easier To Go To Work: What The Changes At Social Security Mean To You, David Hoff, Elena Varney, Lisa O'Connor
Tools For Inclusion: Making It Easier To Go To Work: What The Changes At Social Security Mean To You, David Hoff, Elena Varney, Lisa O'Connor
Tools for Inclusion Series, Institute for Community Inclusion
Recent changes to Social Security reduce the financial consequences of working for people who receive benefits. This publication explains the changes and how they impact people with disabilities who want to work.
Research To Practice: Collaboration Between Medicaid And Other State Agencies- Findings From The National Survey Of State Systems And Employment For People With Disabilities, Jennifer Sullivan Sulewski, Dana Scott Gilmore, Susan Foley
Research To Practice: Collaboration Between Medicaid And Other State Agencies- Findings From The National Survey Of State Systems And Employment For People With Disabilities, Jennifer Sullivan Sulewski, Dana Scott Gilmore, Susan Foley
Research to Practice Series, Institute for Community Inclusion
Many state Medicaid agencies are playing a greater role in multi-agency efforts to promote employment for people with disabilities. This brief uses data from the National Survey of State Systems and Employment for People with Disabilities to explore the varieties of collaboration Medicaid agencies are using and the agencies they are collaborating with.
Institute Brief: Achieving Quality Services: A Checklist For Evaluating Your Agency, Doris Hamner, Jaimie Ciulla Timmons, David Hoff
Institute Brief: Achieving Quality Services: A Checklist For Evaluating Your Agency, Doris Hamner, Jaimie Ciulla Timmons, David Hoff
The Institute Brief Series, Institute for Community Inclusion
This checklist can help staff and directors at One-Stop Career Centers and state and private agencies evaluate the quality and responsiveness of their services to job seekers with disabilities. Areas covered include access to resources, agency culture, coordination, and consumer-directedness.
Tools For Inclusion: Evaluating Your Agency And Its Services: A Checklist For Job Seekers With Disabilities, Jaimie Ciulla Timmons, Melanie Jordan, David Hoff
Tools For Inclusion: Evaluating Your Agency And Its Services: A Checklist For Job Seekers With Disabilities, Jaimie Ciulla Timmons, Melanie Jordan, David Hoff
Tools for Inclusion Series, Institute for Community Inclusion
It is important to evaluate employment services and decide if you are getting the results that you are looking for. You should have high expectations! If you are currently using an agency for help with employment, this checklist can help you make sure you are getting what you need.
Tools For Inclusion: From Stress To Success: Making Social Security Work For Your Young Adult, Danielle Dreilinger, Jaimie Ciulla Timmons
Tools For Inclusion: From Stress To Success: Making Social Security Work For Your Young Adult, Danielle Dreilinger, Jaimie Ciulla Timmons
Tools for Inclusion Series, Institute for Community Inclusion
How does receiving Social Security affect families as their children move into adulthood? This brief shares families' experiences and suggests ways that families can manage SSI and use it to help a young adult prepare for their career.
Research To Practice: Postsecondary Education As A Critical Step Toward Meaningful Employment: Vocational Rehabilitation's Role, Dana Scott Gilmore, Jennifer Bose, Debra Hart
Research To Practice: Postsecondary Education As A Critical Step Toward Meaningful Employment: Vocational Rehabilitation's Role, Dana Scott Gilmore, Jennifer Bose, Debra Hart
Research to Practice Series, Institute for Community Inclusion
Research shows that access to postsecondary education makes an enormous difference in the employability of people with disabilities. This brief focuses on the rehabilitation outcomes of people who received education supports from Vocational Rehabilitation agencies.
Institute Brief: Wia And One-Stop Centers: Opportunities And Issues For The Disability Community, David Hoff
Institute Brief: Wia And One-Stop Centers: Opportunities And Issues For The Disability Community, David Hoff
The Institute Brief Series, Institute for Community Inclusion
This brief gives a basic overview of the act and examines its impact on the lives of people with disabilities as well as the systems and organizations that assist them.
Research To Practice: Work Status Trends For People With Mental Retardation, Fy 1985 To Fy 1998, Dana Scott Gilmore, John Butterworth
Research To Practice: Work Status Trends For People With Mental Retardation, Fy 1985 To Fy 1998, Dana Scott Gilmore, John Butterworth
Research to Practice Series, Institute for Community Inclusion
National trends regarding extended employment (sheltered workshops) and competitive employment outcomes from state Vocational Rehabilitation systems between 1985 and 1998.
Research To Practice: Time Limits, Exemption, And Disclosure: Tanf Caseworkers And Clients With Disabilities, Jaimie Ciulla Timmons, Danielle Dreilinger
Research To Practice: Time Limits, Exemption, And Disclosure: Tanf Caseworkers And Clients With Disabilities, Jaimie Ciulla Timmons, Danielle Dreilinger
Research to Practice Series, Institute for Community Inclusion
Findings show that welfare caseworkers experience unique challenges when supporting welfare recipients with disabilities, including time limit pressures and conflict over exemptions. The brief includes a resource list for caseworkers.
Tools For Inclusion: People With Disabilities: Having A Voice In The Creation Of The New Workforce Investment System, David Hoff
Tools for Inclusion Series, Institute for Community Inclusion
This publication informs people with disabilities and advocates about the opportunities available for input into WIA implementation at the state and local level.
Tools For Inclusion: One-Stop Centers: A Guide For Job Seekers With Disabilities, Sheila Fesko, David Hoff, Melanie Jordan
Tools For Inclusion: One-Stop Centers: A Guide For Job Seekers With Disabilities, Sheila Fesko, David Hoff, Melanie Jordan
Tools for Inclusion Series, Institute for Community Inclusion
General information about the One-Stop system and answers to specific questions individuals with disabilities may have about One-Stop services.
Institute Brief: Quality Employment Services: Will You Know It When You See It?, David Hoff
Institute Brief: Quality Employment Services: Will You Know It When You See It?, David Hoff
The Institute Brief Series, Institute for Community Inclusion
Guidelines and steps for people with disabilities to evaluate agencies in order to receive services that best meet their individual needs.
Institute Brief: Recreation In The Community, Maria Paiewonsky, Susan Tufts
Institute Brief: Recreation In The Community, Maria Paiewonsky, Susan Tufts
The Institute Brief Series, Institute for Community Inclusion
Recommendations from community recreation providers on how to include youth with disabilities in recreation programs.
Research To Practice: Employing People With Disabilities: Small Business Concerns And Recommendations, Oce Harrison
Research To Practice: Employing People With Disabilities: Small Business Concerns And Recommendations, Oce Harrison
Research to Practice Series, Institute for Community Inclusion
Survey results from Massachusetts small businesses regarding hiring and employing people with disabilities.
Tools For Inclusion: Americans With Disabilities Act (Ada) Title 1: Employment, Joe Marrone
Tools For Inclusion: Americans With Disabilities Act (Ada) Title 1: Employment, Joe Marrone
Tools for Inclusion Series, Institute for Community Inclusion
Brief overview of the concepts and scope of the Americans with Disabilities Act, plus resource lists.
Tools For Inclusion: The Americans With Disabilities Act: General Overview, Karen Zimbrich
Tools For Inclusion: The Americans With Disabilities Act: General Overview, Karen Zimbrich
Tools for Inclusion Series, Institute for Community Inclusion
Brief overview of the concepts and scope of the Americans with Disabilities Act, plus resource lists.