Operations Research, Systems Engineering and Industrial Engineering Commons^™

Performance Analysis Of Organizations As Complex Systems., William C. Harrington Jr.

Electronic Theses and Dissertations

This dissertation provides a method for evaluating the difference in performance after an organization makes a change while considering the stochastic nature in which it operates. A procedure that uses simulation to estimate outcomes by adjusting controllable parameters and leaving uncontrolled parameters unadjusted is proposed. As healthcare organizations are considered as highly complex systems, a case study involving a scheduling tactic change in the mother-baby service line of a hospital is used to demonstrate application of this procedure. The goal in the case study was to reduce delays in transitioning care of mother patients from the labor and delivery unit …