Operations Research, Systems Engineering and Industrial Engineering Commons^™

Engineering Hospital Discharge Instructions: An Eye-Tracking Based Study, Haley Marie Vaigneur

All Theses

With new healthcare reform initiatives, (e.g., the Patient Protection and Affordable Care Act) hospitals have additional requirements to reduce avoidable readmissions. This results in identifying the needs for improving the hospital discharge process, improving care transitions and discharge instructions, and increasing overall patient health literacy. In terms of discharge instructions, one of the most influential factors to patients' understanding and compliance with their prescribed health regimen is the document's readability. The study goal is to examine how adjusting the discharge instructions' reading level and using human factors design guidelines can influence a novice user's ability to read, comprehend, and recall …