Operations Research, Systems Engineering and Industrial Engineering Commons^™

Enhancing A Flight Dispatcher Display For Safer Flight Operations, Jeongjoon Boo

Open Access Theses

This study assesses capability of flight dispatchers to adopt enhancements on their display that enables detection of flights in abnormal activities and investigation of the causes. Three approaches were used. First, the expected function for enhancements was designed by collecting information from different places about what technologies are available for consideration. Second, hierarchical task analysis was conducted based on data collected by interviewing a former flight dispatcher in order to assess operational capability to handle the enhancement. Third, based on the results of first two approaches, a display prototype that includes the enhancement was developed and evaluated for usability and …